Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Upbeat, diverse and dedicated team that truly strives to make it a friendly, supportive environment!
What makes you most happy at work?
Getting timely feedback from my manager.
What do you like best about the leadership team?
The actually listen to (and act on) our recommendations.
What is most positive about the culture and environment at your company?
Everyone is focused on the same goals and if an issue arises, leadership has as much a sense of urgency as those beneath them.
What did you like most about the interview process?
I was interviewed by the individual who was to be my manager, so I got a good sense of personality, priorities and working environment before ever accepting the position.
What are some of the best things about your team?
They really care - not just about your work performance, but about YOU. We know what's happening in each others lives and celebrate birthdays, anniversaries, graduations and the such.
Why do you feel undervalued and what would make you feel better about your compensation?
I know I'm paid less that others in my area holding similar positions. I stay because I love my manager and team...but sometimes it's tempting to listen to the headhunters!
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