Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Alorica is a great place to work. Our office takes care of each other. Whether it's the Site Director - Admin - Ops. Mgrs. -Team Mgrs. or the call takers. We work as one to be there for each other. I have learned a lot from working here.
What is the best part about your compensation package?
Medical - Eye - 401K
What is most positive about the culture and environment at your company?
Feeling appreciated and respected by the Site Director - Managers and Team Members.
What did you like most about the interview process?
Being able to discuss my customer service experience. I have been doing customer service for many years.
What makes you most happy at work?
I run the front office. I like to meet new people. I work with vendors. I assist the Site Director he okay's ideas to bring the spirit of the agents up especially through the pandemic.
What are some of the best things about your team?
My team everyone is treated equally. We help each other. We are there for each other like family. Our team also includes our sister site. They are just the same. We try to make each other feel important.
What do you like best about the leadership team?
They are easy to speak with. Open door policy for all. They care about their employees. The little things they do (donuts) make the day when thing are going right and even when there is a not so good day for phones. Amazing.
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