Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Alorica continues to amaze me. Making a successful shift during a pandemic to take care of its employees, Speaks VOLUMES for the culture and character of leadership.
What do you like best about the leadership team?
Ability to handle your business as you see fit as a business leader.
What are some of the best things about your team?
My team is my work family. We help each other and it makes going to work that much more fun.
What makes you most happy at work?
My team is amazing. Being able to recruit new talent for Alorica is an amazing feeling. Being able to produce the reuslts my team has been able to do, during a pandemic and short staffed is even more meaningful. My group is competitive and strive for the team success daily.
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