Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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As an employee, I have had a very positive experience here at Alorica. I hurt my back in a previous job and they have accommodated my desk so that I would not have pain or difficulties performing my position of which I greatly appreciate.
What did you like most about the interview process?
We offer a phone or on-site interview process.
What makes you most happy at work?
Helping people get a position.
What needs to change to make the company culture better?
Raise the wage for the agents to make it easier to retain and hire.
What are some of the best things about your team?
For the most part, we work well together. We set goals and try and achieve them.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that the pay should be raised and that we should get raises each year. I also feel that the agents should be paid better.
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