Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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In the last two years I have experienced personal growth which is great and promising. The processes change often and I can see where it is all positive change. I know there is room for improvement, but overall it has been good.
What makes you most happy at work?
Hiring people who genuinely want to work.
What did you like most about the interview process?
The interviewer was friendly, courteous and easy to work with.
What are some of the best things about your team?
We work hard, work together and we have the best manager.
What do you like best about the leadership team?
I feel like they do their best to make changes to move the company in the right direction; forward.
Why do you feel undervalued and what would make you feel better about your compensation?
We do mass recruiting with no bonuses, or annual increases, work long hours and in the market, Recruiters are making more money.
What is most positive about the culture and environment at your company?
We do not discriminate, and you can feel free to express yourself in dress as long as it is within dress code. Work hard, but have fun while doing so.
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