Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Great people- and very agile company that finds solutions to make our customers happy.
What did you like most about the interview process?
Involvement at all levels- from executives to colleagues to my future employees.
What makes you most happy at work?
I love my team, and my boss listens to my concerns and/or ideas, then he helps me achieve my goals.
What do you like best about the leadership team?
The ask for our honest feedback, then try to incorporate changes that reflect the "voice of the employee AND the customer."
What are some of the best things about your team?
We are truly a TEAM- "not my job" is not in our vocabulary. "We will find a solution" is our mindset.
What is most positive about the culture and environment at your company?
Diversity, Inclusion and Transparency... they find ways to engage with employees globally- we have virtual meetings to celebrate agents across the globe.
What is the best part about your compensation package?
The incentives are based on performance- and the Executives look for ways to make sure we earn them, instead of excuses not to pay them.
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