Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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It's a great experience working with some of the best minds of the industry and every day is a learning experience and you get to learn something new. Overall, a wonderful experience.
What is most positive about the culture and environment at your company?
Positive environment combined with a welcoming culture
What is the best part about your compensation package?
The incentives part is the best. If you perform and over achieve your targets, you are paid handsomely.
What makes you most happy at work?
Everything. From interacting with the team members to sharing our feedback, experiences and helping the team to achieve something which they have dreamt of.
What do you like best about the leadership team?
The willingness to teach and share their experiences and the lessons they learnt. That is one of the most valuable lesson one can ever ask for and learn.
What are some of the best things about your team?
My team comprises of people from different domains and cultures and the best thing is when you put all the experience on the table, we get a new idea every time.
What did you like most about the interview process?
It was more about introducing the leadership, company and where are we headed. It was not a typical interview where I was asked questions only related to my profile. It was more about making me feel that i'm already a part of Alorica.
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