Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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My overall experience has been below average at Alorica. The colleagues are not team players and as a result anything done single handedly is not appreciated. The HR team (India) is incompetent and fails to create a sense of belonging in the employees.
What are some of the best things about your team?
Everybody is great at their deliverables.
What did you like most about the interview process?
It was swift, less time consuming.
What makes you most happy at work?
The learning opportunities are great but there's no motivation or direction provided to pursue the same.
What needs to change to make the company culture better?
Acceptance of varied cultures at the work place, senior/leadership communication, involvement of relevant stakeholders since foundational discussions, better flow of information, better NEO training, periodic connect with the employees, more empathetical managers.
What does the leadership team need to get better at?
Better communication is greatly needed at Alorica India. There is a superiority complex in the leadership team and when questioned, they choose not to answer the queries. The grievances are ignored at supervisor level and above.
Why do you feel undervalued and what would make you feel better about your compensation?
Most of the time the meetings are scheduled beyond the working hours and the so the average working hours are increased to upto 12 hours/week. Even then there is no night shift component or over-time component to compensate for the time invested at work.
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