Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Their approachability. Word3 Word4 Word5
What is most positive about the culture and environment at your company?
The sense of empathy and loyalty to the customer that is a constant part of our culture.
What makes you most happy at work?
That moment right before we solve a problem, and everyone's banding together trying to brainstorm about how to fix or improve something.
What are some of the best things about your team?
Everyone's fantastic sense of humor in the face of problems and tough times - something that came particularly on display during the COVID pandemic.
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