Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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great experience. needs improvement at several levels. great opportunities. needs diversity training.
What did you like most about the interview process?
the Recruiter and Recruiting Team were all smiling...
What makes you most happy at work?
my Manager. her vibrancy to ALWAYS be positive.
What is most positive about the culture and environment at your company?
Making Lives Better. we know how to GIVE BACK to community and one another.
What do you like best about the leadership team?
they ENJOY communicating and providing us w/the necessary tools to do the things we need to do effectively!
Why do you feel undervalued and what would make you feel better about your compensation?
i believe we should have QUARTERLY or BI-ANNUALLY reviews and performance reviews AND ALLOW THAT to be the basis on how we acquire a salary increase on a regular and continual basis. we shouldn't have to wait 2 or 3 years for proper compensation and/or an incremental increase in our salaries.
What are some of the best things about your team?
comradery. communication. comfort of feeling and knowing we can talk with one another openly and freely. honesty. work ethic. ALWAYS being on time to work. . . AND IF NOT. .it's communicated to our Manager and we're all aware. AGAIN... STRONG work ethic among us all.
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