Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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I started out as an agent then and auditor then the receptionist. I love helping people. I still trouble shoot even in the position i am in now and seeing people being taken care of is a goal of mine.
What are some of the best things about your team?
everyone can speak freely without being judged
What is the best part about your compensation package?
I dont have a best part
What makes you most happy at work?
assisting people and problem solving
What did you like most about the interview process?
the interviewer was very nice and positive and uplifting about the company
What do you like best about the leadership team?
I like how they host times to come together and discuss things openly and honestly
What is most positive about the culture and environment at your company?
the most positive thing is people want to get the job done and take care of their clients
Other Employee Reviews for Alorica
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