Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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I love working here. I started as a Customer Service Agent and worked toward moving up. The fact that you have a shot at advancing, is awesome. I have moved up the ladder now.
What are some of the best things about your team?
We trust each other and help each other!
What makes you most happy at work?
Staying busy, it makes the day go by faster, also the interaction with the agents.
What is most positive about the culture and environment at your company?
The fact that we can talk to supervisors and be treated as part of a family!
What did you like most about the interview process?
It was candid. The customer frustrations are gone over so that there are no big surprises.
What do you like best about the leadership team?
They care. Leadership checks on all employees to make sure they are having the best experience possible.
Why do you feel undervalued and what would make you feel better about your compensation?
In my new position, I do not have the opportunity to bonus on a monthly basis. I really enjoyed being able to put in OT and make my check better. There is no stock compensation that I know of.
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