Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Friendly, helpful colleagues. Everyone believes in the vision and excited about what we do!
What do you like best about the leadership team?
Always supportive and willing to lend a hand.
What are some of the best things about your team?
Supportive, collaborative, and working toward the same goals.
What is most positive about the culture and environment at your company?
The fact that we've created it! It promotes buy-in.
What makes you most happy at work?
Making a difference and leading our people to success.
What did you like most about the interview process?
The way Aloricans spoke about the company - proud, excited, etc.
Why do you feel undervalued and what would make you feel better about your compensation?
I don;t feel undervalued. Benefits are expensive and there is opportunity for salary level-setting (from an industry perspective). It's good to see my Executive Leadership Team working to fix.
Other Employee Reviews for Alorica
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