Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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There is a strong culture at this company. The strongest actually of any company I have worked for. I love the celebration of diversity.
What makes you most happy at work?
Working with my team. They are great.
What are some of the best things about your team?
Everyone is dedicated to doing a good job
What would you improve about your company's interview process?
Stop giving the run around.
Why do you feel undervalued and what would make you feel better about your compensation?
Very few benefits (nothing spectacular either) and I have not been given stock options.
What is most positive about the culture and environment at your company?
The company makes it a point to ensure everyone understands how diverse we are, how proud we are to be minority owned and inclusive to everyone. Of all races, gender preferences, etc.
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