Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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They need to give us yearly reviews for raises, more pay for the agents. Management needs to be more present.
What are some of the best things about your team?
I do not have a team
What did you like most about the interview process?
I am not real familiar with how they interview.
What does the leadership team need to get better at?
Being at work a full 8+ hours. They need to be held accountable like all the hourly employees are.
What's going wrong and how can it be improved?
Not enough pay for the agents and no raises. If your tenure(legacy) then you are ok but without that the agents do not even get holiday pay.
What needs to change to make the company culture better?
The Supervisors need to be more positive and willing to help the agents because without the agents we would not get a paycheck. Managers need to work their full shifts.
Why do you feel undervalued and what would make you feel better about your compensation?
Never get raises or even a yearly review to tell me why I am not getting a raise. They talk about taking the buy back away and I disagree with that. I NEVER miss work so you already only pay me out at 75% but now you threaten to take that away. That is extra money for me at the end of the year.
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