Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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There's a Work life balance!
What makes you most happy at work?
we are able to work at home and I feel appreciated. :)
What did you like most about the interview process?
Fast pacing, keep me inform when there's a change on interview schedule.
Why do you feel undervalued and what would make you feel better about your compensation?
compare to other company with the same positon/level and industry, Alorica compensation is undervalued.
What do you like best about the leadership team?
carefully review existing rules and policy and amend if needed for the benefit of the most.
What is most positive about the culture and environment at your company?
We have happy hour with the whole team every month. We have a virtual bonding. :)
What are some of the best things about your team?
Open, my manager and leader are reachable. We can also raise our issue and they are open for any suggestion for process enhancement.
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