Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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The Alorica Owners never forget to motivate all their staff members to keep an insanely great culture for everyone and to make them feel awesome in a great work environment and get paid for what we do and have fun at the same time.
What makes you most happy at work?
Development, gain experience and nice people
What is most positive about the culture and environment at your company?
Joyce Lee and her Culture team. Is amazing to see the owner is involve in all culture activities.
Why do you feel undervalued and what would make you feel better about your compensation?
Will be great to see the tenure of the person, responsibilities, and others Call centers payments in each specific country to make sure we are competitive.
What do you like best about the leadership team?
My Country leader Theodore Degennaro is a person you can talk without to be nervous, he creates confidence to you to talk about your issues. He always has great ideas to help us improve and make us feel we can. Very nice job of him and his staff too.
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