Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
HR or Marketing? Claim Your Free Employer Account
The process was tailored to what we needed on the position and ready testing the knowledge.
What makes you most happy at work?
All the support structure and how everyone is ready to help and willing to give you advise
What is most positive about the culture and environment at your company?
We have a family environment with everyone ready to jump and provide assistance and help on everything with a clear support structure.
What is the best part about your compensation package?
Love that is based on performance and we can make adjustments to hit our goals work with our team to be proficient and meet targets.
What do you like best about the leadership team?
We get together and usually one of us takes ownership of one issue until we solve that for good; Eduardo Alvarado & Vivian Brol with great place to Work Pablo Cifuentes & Vivian with attrition Angie Delgado with eNPS and I can continue
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