Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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I enjoy working under the supervisor that I have now. I've worked w/ a different Supervisor where it wasn't as pleasant. Overall, experience is great.
What makes you most happy at work?
The people that I work with.
What do you like best about the leadership team?
Leadership team is in constant communication with us and are very encouraging and understanding.
What is most positive about the culture and environment at your company?
My direct Supervisor, my Teammates, and the Operations Team that we work with as well.
What did you like most about the interview process?
Everyone that I came in contact with from the interview to the onboarding, was very friendly.
What are some of the best things about your team?
With the team that I am a part of now, it's great because we are in constant communication with each other in the TEAMS chat and we encourage each other and we create friendly competition.
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