Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
HR or Marketing? Claim Your Free Employer Account
Lots of people to support you in your goals. Room to advance if you demonstrate that you're a hard worker and willing to put in the effort.
What makes you most happy at work?
Interacting with my team, I truly enjoy my coworkers.
Why do you feel undervalued and what would make you feel better about your compensation?
The benefits package is extremely expensive and not really achievable for entry-level employees.
What did you like most about the interview process?
Interviewers were warm and engaging. It felt like you were being welcomed, not interrogated.
What do you like best about the leadership team?
Knowledgeable and engaging, they get involved with all employees and are "real", not just figureheads.
What are some of the best things about your team?
People are fun to work with and care about one another as individuals, not just what they can do for you.
What is most positive about the culture and environment at your company?
Management is focused on improving the experience for employees. The job can be hard, but managers try to make it enjoyable anyway.
Other Employee Reviews for Alorica
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