Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Comfortable space and surrounding, lots of enjoyable staff activities and friendly staff and managers. Training for new staff members could be more structured.
What are some of the best things about your team?
Their kind personalities and voices, IT skills
What is most positive about the culture and environment at your company?
The general care for employees
What do you like best about the leadership team?
They are patient and have advance IT skills, they are remotely organized
What makes you most happy at work?
To know that my task/duties are done correctly and on time, I like outside of work activities, the music playing in the background
What did you like most about the interview process?
The fact that the interviewer emphasis was mostly on finding someone to provide good customer service for their employees and properly addressing issues they had
Why do you feel undervalued and what would make you feel better about your compensation?
I don't feel undervalued, but would prefer a little bit more flexibility re working hours (covid related) and flexibility when the workload is high or low.
Other Employee Reviews for Alorica
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