Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
HR or Marketing? Claim Your Free Employer Account
Alorica could be greater if they give good recognition and benefits to its hardworking agents
What needs to change to make the company culture better?
The culture in my workplace needs to change
What are some of the best things about your team?
We all work hard and have great team spirit
What did you like most about the interview process?
Fast and short esp since we need to still process requirements
What makes you most happy at work?
Additional benefits, increase salary for my particular LOB, working environment too intense and stressful
Why do you feel undervalued and what would make you feel better about your compensation?
For the kind of job I do everyday there is better recognition for efforts made by each agent
Other Employee Reviews for Alorica
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