Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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It's been wonderful and great
What do you like best about the leadership team?
It's okay and could of been better
What do your coworkers need to improve and how could you work together better?
They need to acknowledge. Be helpful and supportive
What is most positive about the culture and environment at your company?
It's a good company job. But needs improvement
What makes you most happy at work?
By receiving good compliments from my customers from express scripts
Why do you feel undervalued and what would make you feel better about your compensation?
Wish that our employees will be able to understand each other. Be able to be nice. The company need to be respectful as well.
Other Employee Reviews for Alorica
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