Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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I've only been here just a short amount of time compared to others, but it doesn't matter if your brand new or you've been here years. Alorica is Family, WE are a Team!! And if that wasn't enough, the number one thing is Helping our customers! Let them know we care. I Love It!
What do you like best about the leadership team?
Support is the first thing that comes to mind!!
What is the best part about your compensation package?
All of it. The perks, discounts for everything is GREAT!!!
What makes you most happy at work?
Helping customers and knowing that you work for a company that gives you the resources to do that. Its an Amazing feeling!!!
What is most positive about the culture and environment at your company?
The support, we all support each other and we work together to provide the best possible customer service experience for our customers. The feeling of being APPRECIATED!!
What are some of the best things about your team?
We are all there for each other, we have the same goal, the Customer. We have good leadership and we have fun!! We all love what we do!!
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