Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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It is not the best and the pay is so low it can't do much $300/per hr in Jamaica
What do your coworkers need to improve and how could you work together better?
It's the management team that is the problem
What's going wrong and how can it be improved?
Change the management team .
What did you like most about the interview process?
It was easy to relate
Why do you feel undervalued and what would make you feel better about your compensation?
Too much work little pay
What does the leadership team need to get better at?
Communication and at the in point we have 3 day off 1 is called voluntary which we did not sign for it is forced
Other Employee Reviews for Alorica
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