Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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They built the big lie that the company truly cares about its employees and customers so well that I actually believed it.
What needs to change to make the company culture better?
The system needs restructuring, completely. From the tangled phone lines, to the management that cares more about numbers than the people supplying those numbers. Rip it all out, start anew.
What does the leadership team need to get better at?
The managerial team can knock off the passive-aggressive attitudes they all have. They can also be more active in assisting with calls, instead of sitting back and ignoring requests they are supposed to be handling. They will also lie to you about putting in time off for you.
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