Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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I have been with Alorica since 4/2019 and have endured many hardships and situations for which many employers would term an employee. However, My Alorica FAMILY held strong with me and walked with me hand in hand each step of the way to make sure my family and I were ok. Alorica Rocks - Just Saying!
What are some of the best things about your team?
They are family not just coworkers
What makes you most happy at work?
Knowing that I am not alone both on the work front and in life in general
What did you like most about the interview process?
The welcome from the beginning. I knew it was a place I wanted to belong to
What do you like best about the leadership team?
The leadership team is there. They take the time to acknowledge each person in his or her own situation and create a grounding that will work to aid the employee in his or her situation. There is no general scenario when it comes to a situation that requires address. Each person matters.
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