Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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How we eagerly help each other.
What is most positive about the culture and environment at your company?
That the agents are eager to help each other, and that some upper management are help as well.
What did you like most about the interview process?
Being able to learn about the company, all my questions were answered and the ease of doing it over the phone.
What makes you most happy at work?
The work that I do in Costco Concierge to help Costco members to resolve their technical issues has been very rewarding when they are pleased with my help, plus, I get to work from home.
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