20
NPS
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Ranked
#54
Business and Consumer Services Brands
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McKinsey & Company
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McKinsey & Company is ranked #54 in Business and Consumer Services Brands
McKinsey & Company is ranked #54 in Business and Consumer Services Brands
About McKinsey & Company's Brand
McKinsey & Company is a privately owned management consulting firm committed to accelerating sustainable and inclusive growth. Roundly considered the most prestigious company of its kind, it has achieved a near-universal level of renown by combining transformative technologies and a range of capabilities and working models. The firm’s practice areas address strategic, organizational, operational, and technological issues that challenge its clients. McKinsey consultants work in collaborative teams, have opportunities to make meaningful impact, and engage in challenges to stretch their abilities and further their expertise. McKinsey provides a culture that is distinctive and inclusive, focused on a personalized, flexible, dynamic environment that delivers high-performing and sustainable results. The firm is creating conditions for its colleagues to author their own journey and advance based on individual skills and impact. Visit our Careers website to learn more and apply.?? McKinsey & Company’s brand is ranked #400 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of McKinsey & Company. When compared to other organizations within the Business and Consumer Services industry, McKinsey & Company is ranked #54. Among its major competitors, McKinsey & Company is ranked in 4th place for NPS while BCG & Co. is 1st, and Oliver Wyman is 2nd. Overall, McKinsey & Company has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $244.24M
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
McKinsey & Company CMO
Olga Hallax
Olga Hallax serves as the Talent Network Lead for Consumer, Retail and Chief Marketing Officer Practices of McKinsey & Company. Olga currently resides in the Dallas/Fort Worth Area.
McKinsey & Company Ranking
- #54 in Business and Consumer Services
- #2 / 4 of its competitors
McKinsey & Company NPS
McKinsey & Company's Net Promoter Score (NPS) is a 20 with 52% Promoters, 16% Passives, and 32% Detractors. Net Promoter Score tracks whether McKinsey & Company's customers would recommend using the product based on a scale of -100 to 100.
McKinsey & Company Overall NPS
| 52% | Promoters |
|---|---|
| 16% | Passives |
| 32% | Detractors |
McKinsey & Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 20 | Apr 2024 | 20 |
May 2024 20 | May 2024 | 20 |
Jun 2024 19 | Jun 2024 | 19 |
Aug 2024 20 | Aug 2024 | 20 |
Sep 2024 19 | Sep 2024 | 19 |
Oct 2024 18 | Oct 2024 | 18 |
Nov 2024 18 | Nov 2024 | 18 |
Dec 2024 18 | Dec 2024 | 18 |
Mar 2025 20 | Mar 2025 | 20 |
Apr 2025 20 | Apr 2025 | 20 |
May 2025 20 | May 2025 | 20 |
Jun 2025 20 | Jun 2025 | 20 |
How Other Brands Compare
McKinsey & Company is ranked second for NPS among its competitors. Goldman Sachs and A.T. Kearney come in first and third, with Boston Consulting Group coming in at #4. Among those competitors, it is the third most valued company behind Goldman Sachs.
McKinsey & Company |  Goldman Sachs |  Boston Consulting Group |  A.T. Kearney | |
| Global Ranking | #400 | #145 | #506 | #- |
| NPS | 20 | 27 | -19 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $244.24M | $113.07B | - | $1.04B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McKinsey & Company NPS by Gender
Male customers rated McKinsey & Company's NPS 30 points higher than Female customers.
Male
24
McKinsey & Company's NPS was rated 24 by Male customers on Comparably.
56%
Promoters
12%
Passives
32%
Detractors
Female
-6
McKinsey & Company's NPS was rated -6 by Female customers on Comparably.
30%
Promoters
34%
Passives
36%
Detractors
McKinsey & Company NPS by Ethnicity
McKinsey & Company's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 19 | Caucasian | 19 |
Hispanic or Latino 40 | Hispanic or Latino | 40 |
African American/Black 37 | African American/Black | 37 |
Asian or Pacific Islander 15 | Asian or Pacific Islander | 15 |
Other 0 | Other | 0 |
McKinsey & Company NPS by Age
McKinsey & Company's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
McKinsey & Company NPS by Usage
McKinsey & Company's NPS was rated the highest by customers who have used McKinsey & Company's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years -4 | 1 to 2 Years | -4 |
2 to 5 Years -8 | 2 to 5 Years | -8 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years -34 | Over 10 Years | -34 |
McKinsey & Company NPS vs. Competitors
Compared to its competitors, McKinsey & Company's NPS is rated right above Bain & Company, and is preceded by Goldman Sachs.
| COMPANY | NPS Score | |
|---|---|---|
 | BCG & Co. | 49 |
 | Oliver Wyman | 44 |
| Goldman Sachs | 27 |
| McKinsey & Company | 20 |
 | Bain & Company | 15 |
| A.T. Kearney | 15 |
| Boston Consulting Group | -19 |
McKinsey & Company NPS vs Companies in Business and Consumer Services
In the Business and Consumer Services industry, McKinsey & Company's NPS is rated right above Accenture, and is preceded by Bloomberg.
McKinsey & Company Customer Reviews
Out of the 10 McKinsey & Company customer reviews 7 were positive and 3 were constructive. McKinsey & Company customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
McKinsey & Company Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of McKinsey & Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
McKinsey & Company Customer Loyalty Score by Gender
McKinsey & Company's Customer Loyalty score was rated 74 by both Female and Male customers on Comparably.
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Male
74%
Yes
Female
74%
Yes
McKinsey & Company Customer Loyalty Score by Ethnicity
McKinsey & Company's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of McKinsey & Company.
74
out of 100
Caucasian
73
out of 100
Hispanic or Latino
91
out of 100
African American/Black
80
out of 100
Asian or Pacific Islander
61
out of 100
Other
McKinsey & Company Customer Loyalty Score by Age
McKinsey & Company's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 89% | 26-30 | 89% |
31-35 75% | 31-35 | 75% |
36-40 67% | 36-40 | 67% |
41-45 89% | 41-45 | 89% |
46-50 59% | 46-50 | 59% |
51-55 64% | 51-55 | 64% |
56-60 70% | 56-60 | 70% |
McKinsey & Company Customer Loyalty Score by Usage
McKinsey & Company's Customer Loyalty score was rated the highest by customers who have used McKinsey & Company's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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McKinsey & Company Customer Loyalty Score by Industry
McKinsey & Company's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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McKinsey & Company Customer Loyalty vs. Competitors
Compared to its competitors, McKinsey & Company's Customer Loyalty score is rated right above BCG & Co., and is preceded by A.T. Kearney.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bain & Company | 76% |
| Oliver Wyman | 75% |
| A.T. Kearney | 75% |
| McKinsey & Company | 74% |
| BCG & Co. | 65% |
| Goldman Sachs | 65% |
| Boston Consulting Group | 62% |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, McKinsey & Company's Customer Loyalty score is rated right above FedEx, and is preceded by Bloomberg.
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McKinsey & Company Product Quality
4/5
McKinsey & Company has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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McKinsey & Company Product Information
McKinsey & Company’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated McKinsey & Company's product the highest. Reviewers from the Automotive and Transportation industry rated McKinsey & Company the lowest at 3.5.
- Website
- http://www.mckinsey.com
- Company Size
- 10,000+ Employees
Industry
Consulting
Quick Insights into McKinsey & Company Product Quality
McKinsey & Company's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used McKinsey & Company's products/services for Over 10 Years.
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Ranked McKinsey & Company Product Quality the Highest
Ranked McKinsey & Company Product Quality the Lowest
McKinsey & Company Product Quality Score by Gender
Male customers rated McKinsey & Company's Product Quality score 0.2 stars higher than Female customers.
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Male
3.9/5
Female
3.7/5
McKinsey & Company Product Quality Score by Ethnicity
McKinsey & Company's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of McKinsey & Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3.9 | Other | 3.9 |
McKinsey & Company Product Quality Score by Age
McKinsey & Company's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of McKinsey & Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4 | 31-35 | 4 |
36-40 3.4 | 36-40 | 3.4 |
41-45 4.3 | 41-45 | 4.3 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.8 | 51-55 | 3.8 |
56-60 3.8 | 56-60 | 3.8 |
McKinsey & Company Product Quality Score by Usage
McKinsey & Company's Product Quality score was rated the highest by customers who have used McKinsey & Company's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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McKinsey & Company Product Quality Score by Industry
McKinsey & Company's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consulting industry customers.
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McKinsey & Company Product Quality vs. Competitors
Compared to its competitors, McKinsey & Company's Product Quality score is rated right above A.T. Kearney, and is preceded by Oliver Wyman.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bain & Company | 4.3/5 |
| BCG & Co. | 4.2/5 |
| Oliver Wyman | 4/5 |
| McKinsey & Company | 4/5 |
| A.T. Kearney | 3.7/5 |
| Goldman Sachs | 3.5/5 |
| Boston Consulting Group | 3.3/5 |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, McKinsey & Company's Product Quality score is rated right above Bloomberg, and is preceded by Visa.
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McKinsey & Company Pricing
McKinsey & Company ROI & Value For Money
3.8/5
McKinsey & Company has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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McKinsey & Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from McKinsey & Company.
Quick Insights into McKinsey & Company ROI
McKinsey & Company's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked McKinsey & Company ROI the Highest
Ranked McKinsey & Company ROI the Lowest
McKinsey & Company ROI Score by Gender
Male customers rated McKinsey & Company's ROI score 0.5 stars higher than Female customers.
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Male
3.7/5
Female
3.2/5
McKinsey & Company ROI Score by Ethnicity
McKinsey & Company's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of McKinsey & Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.2 | Other | 3.2 |
McKinsey & Company ROI Score by Age
McKinsey & Company's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of McKinsey & Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4 | 26-30 | 4 |
31-35 3.7 | 31-35 | 3.7 |
36-40 2.9 | 36-40 | 2.9 |
41-45 4.1 | 41-45 | 4.1 |
46-50 2.5 | 46-50 | 2.5 |
51-55 3.7 | 51-55 | 3.7 |
56-60 3.3 | 56-60 | 3.3 |
McKinsey & Company ROI Score by Usage
McKinsey & Company's ROI score was rated the highest by customers who have used McKinsey & Company's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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McKinsey & Company ROI Score by Industry
McKinsey & Company's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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McKinsey & Company Pricing vs. Competitors
Compared to its competitors, McKinsey & Company's ROI score is rated right above BCG & Co., and is preceded by Bain & Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Oliver Wyman | 4/5 |
| A.T. Kearney | 3.9/5 |
| Bain & Company | 3.9/5 |
| McKinsey & Company | 3.8/5 |
| BCG & Co. | 3.7/5 |
| Goldman Sachs | 3.5/5 |
| Boston Consulting Group | 3.2/5 |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, McKinsey & Company's ROI score is rated right above Accenture, and is preceded by Bloomberg.
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McKinsey & Company Customer Satisfaction (CSAT)
McKinsey & Company Customer Satisfaction (CSAT) Score
78 / 100
McKinsey & Company has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
38%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
2%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into McKinsey & Company Customer Satisfaction
McKinsey & Company's Customer Satisfaction score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked McKinsey & Company Customer Satisfaction the Highest
Ranked McKinsey & Company Customer Satisfaction the Lowest
McKinsey & Company Customer Satisfaction Score by Gender
Male customers rated McKinsey & Company's Customer Satisfaction score 3 points higher than Female customers.
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77 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 6% | |
Very Dissatisfied | 6% |
74 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 0% | |
Very Dissatisfied | 7% |
McKinsey & Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
McKinsey & Company's Customer Satisfaction (CSAT) score was rated 74% according to Caucasian users and customers.
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74 / 100
Very Satisfied
53%
Satisfied
21%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
5%
CSAT according to Hispanic or Latino
McKinsey & Company's Customer Satisfaction (CSAT) score was rated 89% according to Hispanic or Latino users and customers.
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89 / 100
Very Satisfied
33%
Satisfied
56%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to African American/Black
McKinsey & Company's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
McKinsey & Company's Customer Satisfaction (CSAT) score was rated 73% according to Asian or Pacific Islander users and customers.
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73 / 100
Very Satisfied
26%
Satisfied
47%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
11%
CSAT according to Other
McKinsey & Company's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
38%
Satisfied
37%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
McKinsey & Company Customer Satisfaction Score by Age
McKinsey & Company's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of McKinsey & Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 91% | |||||||||||||||
| 26-30 | 92% | |||||||||||||||
| 31-35 | 91% | |||||||||||||||
| 36-40 | 51% | |||||||||||||||
| 41-45 | 83% | |||||||||||||||
| 46-50 | 38% | |||||||||||||||
| 56-60 | 67% |
McKinsey & Company Customer Satisfaction Score by Usage
McKinsey & Company's Customer Satisfaction score was rated the highest by customers who have used McKinsey & Company's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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McKinsey & Company Customer Satisfaction Score by Industry
McKinsey & Company's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.
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{
"title": "McKinsey & Company Customer Satisfaction Score by Industry",
"text": "McKinsey & Company's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 72,
"stars": 0,
"csatScore": 72,
"text": "McKinsey & Company's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Accounting",
"groupId": 495,
"score": 91,
"stars": 0,
"csatScore": 91,
"text": "McKinsey & Company's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 91
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 60,
"stars": 0,
"csatScore": 60,
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"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "McKinsey & Company's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
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"groupId": 500,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "McKinsey & Company's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 25,
"stars": 0,
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"scoreClassName": "",
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"groupId": 504,
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"scoreClassName": "max",
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]
}McKinsey & Company Customer Satisfaction vs. Competitors
Compared to its competitors, McKinsey & Company's Customer Satisfaction score is rated right above Oliver Wyman, and is preceded by Bain & Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BCG & Co. | 86% |
| Bain & Company | 82% |
| McKinsey & Company | 78% |
| Oliver Wyman | 77% |
| Goldman Sachs | 72% |
| A.T. Kearney | 70% |
| Boston Consulting Group | 57% |
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, McKinsey & Company's Customer Satisfaction score is rated right above Bloomberg, and is preceded by Visa.
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McKinsey & Company Customer Service
3.9/5
McKinsey & Company has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About McKinsey & Company's Customer Service
Address
55 East 52nd Street, New York City, NY 10022
Website
http://www.mckinsey.com
Phone Number
1-212-446-7000
McKinsey & Company's Social Links
Quick Insights into McKinsey & Company Customer Service
McKinsey & Company's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 46-50.
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Ranked McKinsey & Company Customer Service the Highest
Ranked McKinsey & Company Customer Service the Lowest
McKinsey & Company Customer Service Score by Gender
Male customers rated McKinsey & Company's Customer Service score 0.4 stars higher than Female customers.
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Male
3.9/5
Female
3.5/5
McKinsey & Company Customer Service Score by Ethnicity
McKinsey & Company's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3.5 | Other | 3.5 |
McKinsey & Company Customer Service Score by Age
McKinsey & Company's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.8 | 41-45 | 3.8 |
46-50 2.4 | 46-50 | 2.4 |
51-55 4 | 51-55 | 4 |
56-60 4.3 | 56-60 | 4.3 |
McKinsey & Company Customer Service Score by Usage
McKinsey & Company's Customer Service score was rated the highest by customers who have used McKinsey & Company's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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McKinsey & Company Customer Service Score by Industry
McKinsey & Company's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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McKinsey & Company Customer Service vs. Competitors
Compared to its competitors, McKinsey & Company's Customer Service score is rated right above BCG & Co., and is preceded by Oliver Wyman.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bain & Company | 4.1/5 |
| Oliver Wyman | 4/5 |
| McKinsey & Company | 3.9/5 |
| BCG & Co. | 3.8/5 |
| A.T. Kearney | 3.8/5 |
| Goldman Sachs | 3.6/5 |
| Boston Consulting Group | 3.2/5 |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, McKinsey & Company's Customer Service score is rated right above Accenture, and is preceded by Bloomberg.
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McKinsey & Company as an Employer
4.3/5
McKinsey & Company has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
McKinsey & Company scored a 20 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of McKinsey & Company would recommend the brand to a friend. ENPS measures how likely McKinsey & Company employees would recommend working at McKinsey & Company to a friend.
Net Promoter Score
20
NPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
Global Ranking Snapshot
McKinsey & Company is ranked #400 in the Global Top 100 Brands. It ranks just behind UiPath and just ahead of Credit Suisse.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
398 |  | LG |  | Seong-Jin Jo | Tech |
399 |  | UiPath |  | Daniel Dines | Tech |
400 | | McKinsey & Company | | Bob Sternfels | Business and Consumer Services |
401 |  | Credit Suisse |  | Thomas Gottstein | Banking and Financial Services |
402 |  | Citi |  | Michael Corbat | Banking and Financial Services |
403 |  | Robinhood |  | Vlad Tenev | Banking and Financial Services |
404 |  | Navan |  | Ariel Cohen | Tech |
Business and Consumer Services Ranking Snapshot
McKinsey & Company is ranked #54 in the Business and Consumer Services Industry. It ranks just behind EPAM Systems and just ahead of SurveyMonkey.
| RANK | COMPANY | Location | |
|---|---|---|---|
52 |  | TransUnion | Chicago, IL |
53 |  | EPAM Systems | Newtown, PA |
54 | | McKinsey & Company | New York City, NY |
55 |  | SurveyMonkey | San Mateo, CA |
56 |  | Care.com | Waltham, MA |
57 |  | Forbes | New York City, NY |
58 |  | Cognizant Technology Solutions | Teaneck, NJ |
