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Neiman Marcus is

Ranked

#91

Retail Brands

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Neiman Marcus

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Neiman Marcus

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Neiman Marcus is ranked #91 in Retail Brands

About Neiman Marcus' Brand

"Neiman Marcus is a boutique for apparels, footwear, handbags and accessories." Neiman Marcus’s brand is ranked #567 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Neiman Marcus. When compared to other organizations within the Retail industry, Neiman Marcus is ranked #91. Among its major competitors, Neiman Marcus is ranked in 2nd place for NPS while Nordstrom is 1st, and Bergdorf Goodman is 3rd.Their current market cap is $387.36M

Brand at a Glance

70%

Customer Loyalty

3.5/5

Product Quality

3.3/5

Pricing

3.3/5

Customer Service

Neiman Marcus Ranking

^#567 in Global Best Brands
^#91 in Retail
^#2 / 4 of its competitors

Neiman Marcus NPS

Neiman Marcus's Net Promoter Score (NPS) is a 11 with 48% Promoters, 15% Passives, and 37% Detractors. Net Promoter Score tracks whether Neiman Marcus's customers would recommend using the product based on a scale of -100 to 100.

Neiman Marcus Overall NPS

NPS

48%	Promoters
15%	Passives
37%	Detractors

Neiman Marcus NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 15	Nov 2024	15
Dec 2024 13	Dec 2024	13
Jan 2025 13	Jan 2025	13
Feb 2025 14	Feb 2025	14
Apr 2025 12	Apr 2025	12
May 2025 12	May 2025	12
Jul 2025 12	Jul 2025	12
Aug 2025 12	Aug 2025	12
Sep 2025 12	Sep 2025	12
Oct 2025 12	Oct 2025	12
Nov 2025 11	Nov 2025	11
Dec 2025 9	Dec 2025	9

How Other Brands Compare

Neiman Marcus is ranked second for NPS among its competitors. Nordstrom and Macy's come in first and third, with Bloomingdale's coming in at #4. Among those competitors, it is the lowest valued company behind Nordstrom.

	Neiman Marcus	Nordstrom	Macy's	Bloomingdale's
Global Ranking	#567	#97	#254	#-
NPS	11	20	-11	-27
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	$387.36M	$5.84B	$4.88B	$4.65B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Neiman Marcus NPS by Gender

Male customers rated Neiman Marcus's NPS 14 points higher than Female customers.

Male

Neiman Marcus's NPS was rated 10 by Male customers on Comparably.

50%

Promoters

10%

Passives

40%

Detractors

Female

-4

Neiman Marcus's NPS was rated -4 by Female customers on Comparably.

44%

Promoters

Passives

48%

Detractors

Neiman Marcus NPS by Ethnicity

Neiman Marcus's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -20	Caucasian	-20
Hispanic or Latino 20	Hispanic or Latino	20
African American/Black 50	African American/Black	50
Asian or Pacific Islander 100	Asian or Pacific Islander	100
Native American 34	Native American	34
Other -78	Other	-78

Neiman Marcus NPS by Age

Neiman Marcus's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

80%

10%

26-30

71%

29%

31-35

28%

43%

29%

36-40

57%

43%

41-45

60%

10%

30%

46-50

29%

14%

57%

51-55

50%

56-60

23%

77%

61-65

100%

66+

50%

25%

Neiman Marcus NPS by Usage

Neiman Marcus's NPS was rated the highest by customers who have used Neiman Marcus's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 40	Less than 1 Year	40
1 to 2 Years 11	1 to 2 Years	11
2 to 5 Years 37	2 to 5 Years	37
5 to 10 Years -11	5 to 10 Years	-11
Over 10 Years -16	Over 10 Years	-16

Neiman Marcus NPS vs. Competitors

Compared to its competitors, Neiman Marcus's NPS is rated right above Bergdorf Goodman, and is preceded by Nordstrom.

COMPANY		NPS Score
	Nordstrom	20
	Neiman Marcus	11
	Bergdorf Goodman	10
	Saks Fifth Avenue	-4
	Macy's	-11
	Bloomingdale's	-27

Neiman Marcus NPS vs Companies in Retail

In the Retail industry, Neiman Marcus's NPS is rated right below Chipotle.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Chipotle	16
	Neiman Marcus	11

Neiman Marcus Customer Reviews

Out of the 13 Neiman Marcus customer reviews 9 were positive and 4 were constructive. Neiman Marcus customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Neiman Marcus Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of Neiman Marcus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

70%

30%

Neiman Marcus Customer Loyalty Score by Gender

Female customers rated Neiman Marcus's Customer Loyalty score 5% higher than Male customers.

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Male

81%

Yes

Female

86%

Yes

Neiman Marcus Customer Loyalty Score by Ethnicity

Neiman Marcus's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Neiman Marcus Customer Loyalty Score by Age

Neiman Marcus's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 73%	18-25	73%
26-30 74%	26-30	74%
31-35 61%	31-35	61%
36-40 100%	36-40	100%
41-45 64%	41-45	64%
46-50 87%	46-50	87%
51-55 100%	51-55	100%
56-60 93%	56-60	93%
61-65 89%	61-65	89%
66+ 87%	66+	87%

Neiman Marcus Customer Loyalty Score by Usage

Neiman Marcus's Customer Loyalty score was rated the highest by customers who have used Neiman Marcus's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	82%
1 to 2 Years	66%
2 to 5 Years	67%
5 to 10 Years	72%
Over 10 Years	91%

Neiman Marcus Customer Loyalty Score by Industry

Neiman Marcus's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	65%
Accounting	100%
Fashion and Beauty	85%
Architecture and Planning	70%
Automotive and Transportation	100%
Banking and Financial Services	100%
Consulting	100%
Education	100%
Healthcare, Hospitals and Medicine	66%
Real Estate	100%
Retail	89%

Neiman Marcus Customer Loyalty vs. Competitors

Compared to its competitors, Neiman Marcus's Customer Loyalty score is rated right below Saks Fifth Avenue.

COMPANY		Customer Loyalty Score
	Nordstrom	79%
	Macy's	77%
	Bergdorf Goodman	76%
	Bloomingdale's	76%
	Saks Fifth Avenue	71%
	Neiman Marcus	70%

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Customer Loyalty for Other Retail Brands

In the Retail industry, Neiman Marcus's Customer Loyalty score is rated right below Chipotle.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Chipotle	76%
	Neiman Marcus	70%

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Neiman Marcus Product Quality

3.5/5

Neiman Marcus has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Neiman Marcus Product Information

Neiman Marcus’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Neiman Marcus's product the highest. Reviewers from the Consulting industry rated Neiman Marcus the lowest at 3.4.

Website: www.neimanmarcus.com

Company Size: 10,000+ Employees

Industry

Retail

Quick Insights into Neiman Marcus Product Quality

Neiman Marcus's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers ages 61-65.

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Ranked Neiman Marcus Product Quality the Highest

Education	5
Asian or Pacific Islander	4.8
66+	4.5

Ranked Neiman Marcus Product Quality the Lowest

5 to 10 Years	2.7
Other	2
61-65	1.6

Neiman Marcus Product Quality Score by Gender

Male customers rated Neiman Marcus's Product Quality score 0.6 stars higher than Female customers.

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Male

3.7/5

Female

3.1/5

Neiman Marcus Product Quality Score by Ethnicity

Neiman Marcus's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.8	Asian or Pacific Islander	4.8
Native American 3.1	Native American	3.1
Other 2	Other	2

Neiman Marcus Product Quality Score by Age

Neiman Marcus's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 3.7	26-30	3.7
31-35 3.5	31-35	3.5
36-40 4	36-40	4
41-45 3.9	41-45	3.9
46-50 3	46-50	3
51-55 3.5	51-55	3.5
56-60 1.9	56-60	1.9
61-65 1.6	61-65	1.6
66+ 4.5	66+	4.5

Neiman Marcus Product Quality Score by Usage

Neiman Marcus's Product Quality score was rated the highest by customers who have used Neiman Marcus's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	3.4
2 to 5 Years	4
5 to 10 Years	2.7
Over 10 Years	3.5

Neiman Marcus Product Quality Score by Industry

Neiman Marcus's Product Quality score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3.2
Accounting	4.6
Fashion and Beauty	3.6
Architecture and Planning	3.1
Automotive and Transportation	3.5
Banking and Financial Services	3.6
Consulting	3.4
Education	5
Healthcare, Hospitals and Medicine	3.1
Real Estate	3.5
Retail	4.4

Neiman Marcus Product Quality vs. Competitors

Compared to its competitors, Neiman Marcus's Product Quality score is rated right above Bergdorf Goodman, and is preceded by Nordstrom.

COMPANY		Product Quality Score
	Nordstrom	3.8/5
	Neiman Marcus	3.5/5
	Bergdorf Goodman	3.2/5
	Saks Fifth Avenue	3.2/5
	Macy's	3.1/5
	Bloomingdale's	2.5/5

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Product Quality for Other Retail Brands

In the Retail industry, Neiman Marcus's Product Quality score is rated right below Chipotle.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5
	Neiman Marcus	3.5/5

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Neiman Marcus Pricing

Neiman Marcus ROI & Value For Money

3.3/5

Neiman Marcus has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Neiman Marcus Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Neiman Marcus.

Quick Insights into Neiman Marcus ROI

Neiman Marcus's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.

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Ranked Neiman Marcus ROI the Highest

Accounting	4.3
18-25	4.2
Asian or Pacific Islander	4.2

Ranked Neiman Marcus ROI the Lowest

Healthcare, Hospitals and Medicine	2.2
61-65	1.8
Other	1.8

Neiman Marcus ROI Score by Gender

Male customers rated Neiman Marcus's ROI score 0.3 stars higher than Female customers.

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Male

3.3/5

Female

3/5

Neiman Marcus ROI Score by Ethnicity

Neiman Marcus's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7
Hispanic or Latino 3.4	Hispanic or Latino	3.4
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Native American 3.3	Native American	3.3
Other 1.8	Other	1.8

Neiman Marcus ROI Score by Age

Neiman Marcus's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 3.7	26-30	3.7
31-35 2.9	31-35	2.9
36-40 3.5	36-40	3.5
41-45 3.7	41-45	3.7
46-50 3	46-50	3
51-55 2.9	51-55	2.9
56-60 1.9	56-60	1.9
61-65 1.8	61-65	1.8
66+ 3.3	66+	3.3

Neiman Marcus ROI Score by Usage

Neiman Marcus's ROI score was rated the highest by customers who have used Neiman Marcus's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	3.1
2 to 5 Years	3.5
5 to 10 Years	2.8
Over 10 Years	2.9

Neiman Marcus ROI Score by Industry

Neiman Marcus's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3.1
Accounting	4.3
Fashion and Beauty	3.3
Architecture and Planning	2.3
Automotive and Transportation	4.3
Banking and Financial Services	2.3
Consulting	3.2
Education	4.3
Healthcare, Hospitals and Medicine	2.2
Real Estate	3.3
Retail	4.3

Neiman Marcus Pricing vs. Competitors

Compared to its competitors, Neiman Marcus's ROI score is rated right above Macy's, and is preceded by Nordstrom.

COMPANY		Pricing Score
	Nordstrom	3.6/5
	Neiman Marcus	3.3/5
	Macy's	3.1/5
	Bergdorf Goodman	3/5
	Saks Fifth Avenue	3/5
	Bloomingdale's	2.5/5

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ROI for Other Retail Brands

In the Retail industry, Neiman Marcus's ROI score is rated right below Chipotle.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5
	Neiman Marcus	3.3/5

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Neiman Marcus Customer Satisfaction (CSAT)

Neiman Marcus Customer Satisfaction (CSAT) Score

62 / 100

Neiman Marcus has an overall Customer Satisfaction score of 62 rated by its users and customers.

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Very Satisfied	42%
Satisfied	20%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	4%
Very Dissatisfied	25%

Very Satisfied

42%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Neiman Marcus Customer Satisfaction

Neiman Marcus's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 61-65.

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Ranked Neiman Marcus Customer Satisfaction the Highest

Asian or Pacific Islander	100%
18-25	89%
2 to 5 Years	86%

Ranked Neiman Marcus Customer Satisfaction the Lowest

Architecture and Planning	33%
Other	11%
61-65	0%

Neiman Marcus Customer Satisfaction Score by Gender

Male customers rated Neiman Marcus's Customer Satisfaction score 20 points higher than Female customers.

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69 / 100

Male

	Very Satisfied	42%
	Satisfied	27%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	4%
	Very Dissatisfied	27%

49 / 100

Female

	Very Satisfied	39%
	Satisfied	10%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	7%
	Very Dissatisfied	44%

Neiman Marcus Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Neiman Marcus' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	31%
Satisfied	19%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	8%
Very Dissatisfied	39%

Very Satisfied

31%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

39%

CSAT according to Hispanic or Latino

Neiman Marcus' Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.

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80 / 100

Very Satisfied	40%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

CSAT according to African American/Black

Neiman Marcus' Customer Satisfaction (CSAT) score was rated 82% according to African American/Black users and customers.

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82 / 100

Very Satisfied	82%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	18%

Very Satisfied

82%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

18%

CSAT according to Asian or Pacific Islander

Neiman Marcus' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Neiman Marcus' Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.

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11 / 100

Very Satisfied	0%
Satisfied	11%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	11%
Very Dissatisfied	78%

Very Satisfied

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

78%

Neiman Marcus Customer Satisfaction Score by Age

Neiman Marcus's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

89%

26-30

67%

31-35

75%

36-40

75%

41-45

62%

46-50

57%

51-55

60%

56-60

25%

61-65

66+

84%

Neiman Marcus Customer Satisfaction Score by Usage

Neiman Marcus's Customer Satisfaction score was rated the highest by customers who have used Neiman Marcus's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	75
1 to 2 Years	57
2 to 5 Years	86
5 to 10 Years	44
Over 10 Years	53

Neiman Marcus Customer Satisfaction Score by Industry

Neiman Marcus's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Architecture and Planning industry customers.

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			"label": "Retail",
			"groupId": 559,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "Neiman Marcus's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 86
		}
	]
}

Tech	45
Architecture and Planning	33
Automotive and Transportation	67
Banking and Financial Services	66
Healthcare, Hospitals and Medicine	66
Retail	86

Neiman Marcus Customer Satisfaction vs. Competitors

Compared to its competitors, Neiman Marcus's Customer Satisfaction score is rated right above Saks Fifth Avenue, and is preceded by Nordstrom.

COMPANY		Customer Satisfaction (CSAT) Score
	Nordstrom	68%
	Neiman Marcus	62%
	Saks Fifth Avenue	59%
	Macy's	52%
	Bergdorf Goodman	43%
	Bloomingdale's	33%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Neiman Marcus's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Amazon	84%
	Costco	83%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Neiman Marcus	62%
	Chipotle	62%

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Neiman Marcus Customer Service

3.3/5

Neiman Marcus has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About Neiman Marcus's Customer Service

Address

Dallas, TX

Website

www.neimanmarcus.com

Quick Insights into Neiman Marcus Customer Service

Neiman Marcus's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.

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Ranked Neiman Marcus Customer Service the Highest

Asian or Pacific Islander	4.9
Education	4.6
18-25	4.4

Ranked Neiman Marcus Customer Service the Lowest

Architecture and Planning	2
61-65	1.5
Other	1.5

Neiman Marcus Customer Service Score by Gender

Male customers rated Neiman Marcus's Customer Service score 0.3 stars higher than Female customers.

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Male

3.2/5

Female

2.9/5

Neiman Marcus Customer Service Score by Ethnicity

Neiman Marcus's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.9	Asian or Pacific Islander	4.9
Native American 3.3	Native American	3.3
Other 1.5	Other	1.5

Neiman Marcus Customer Service Score by Age

Neiman Marcus's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 4.4	18-25	4.4
26-30 3.8	26-30	3.8
31-35 3.3	31-35	3.3
36-40 3.5	36-40	3.5
41-45 3.6	41-45	3.6
46-50 2.8	46-50	2.8
51-55 3.2	51-55	3.2
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 4.2	66+	4.2

Neiman Marcus Customer Service Score by Usage

Neiman Marcus's Customer Service score was rated the highest by customers who have used Neiman Marcus's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	3.2
2 to 5 Years	4.1
5 to 10 Years	2.5
Over 10 Years	2.9

Neiman Marcus Customer Service Score by Industry

Neiman Marcus's Customer Service score was rated the highest by Education industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	2.9
Accounting	4.5
Fashion and Beauty	3.4
Architecture and Planning	2
Automotive and Transportation	3.3
Banking and Financial Services	2.1
Consulting	3.2
Education	4.6
Healthcare, Hospitals and Medicine	2.7
Real Estate	3.3
Retail	4.2

Neiman Marcus Customer Service vs. Competitors

Compared to its competitors, Neiman Marcus's Customer Service score is rated right above Saks Fifth Avenue, and is preceded by Nordstrom.

COMPANY		Customer Service Score
	Nordstrom	3.7/5
	Neiman Marcus	3.3/5
	Saks Fifth Avenue	3.1/5
	Bergdorf Goodman	2.9/5
	Macy's	2.9/5
	Bloomingdale's	2.3/5

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Customer Service for Other Retail Brands

In the Retail industry, Neiman Marcus's Customer Service score is rated right below Chipotle.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5
	Neiman Marcus	3.3/5

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Neiman Marcus as an Employer

2.9/5

Neiman Marcus has a 2.9/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of Neiman Marcus

Geoffroy Raemdonck

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Neiman Marcus scored a 11 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Neiman Marcus would recommend the brand to a friend. ENPS measures how likely Neiman Marcus employees would recommend working at Neiman Marcus to a friend.

Net Promoter Score

NPS Score

48%	Promoters
15%	Passive
37%	Detractors

Employee Net Promoter Score

eNPS Score

46%	Promoters
14%	Passive
40%	Detractors

Global Ranking Snapshot

Neiman Marcus is ranked #567 in the Global Top 100 Brands. It ranks just behind Live Nation Entertainment and just ahead of Merrill Lynch.

RANK			INDUSTRY
565	NXP Semiconductors	Richard Clemmer	Energy and Manufacturing
566	Live Nation Entertainment	Michael Rapino	Media and Entertainment
567	Neiman Marcus	Geoffroy Raemdonck	Retail
568	Merrill Lynch	John Alexander Thain	Banking and Financial Services
569	Coursera	Jeff Maggioncalda	Tech
570	Deutsche Bank	Christian Sewing	Banking and Financial Services
571	Christie's	Guillaume Cerutti	Ecommerce and Marketplaces

Retail Ranking Snapshot

Neiman Marcus is ranked #91 in the Retail Industry. It ranks just behind See's Candies and just ahead of HelloFresh.

RANK		Location
89	Fred Meyer	Portland, OR
90	See's Candies	San Francisco, CA
91	Neiman Marcus	Dallas, TX
92	HelloFresh	New York City, NY
93	Carter's	Chauncey, GA
94	Specialized Bicycle Components
95	Hobby Lobby	Oklahoma City, OK