Paycom NPS & Customer Reviews | Comparably
Paycom is
Ranked
#73
in
Business and Consumer Services Brands
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Paycom is ranked #73 in Business and Consumer Services Brands

About Paycom's Brand

HR and Payroll Technology Paycom’s brand is ranked #493 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Paycom. When compared to other organizations within the Business and Consumer Services industry, Paycom is ranked #73. Among its major competitors, Paycom is ranked in 1st place for NPS while Paylocity is 2nd, and Celergo is 3rd.Their current market cap is $22.81B

Brand at a Glance

76%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service

Paycom Ranking

Paycom NPS

Paycom's Net Promoter Score (NPS) is a 48 with 72% Promoters, 4% Passives, and 24% Detractors. Net Promoter Score tracks whether Paycom's customers would recommend using the product based on a scale of -100 to 100.

Paycom Overall NPS

48
NPS
72%Promoters
4%Passives
24%Detractors
Paycom Overall NPS

Paycom NPS Trend

-100
-50
0
50
100
May 2025
66
May 202566
Jun 2025
57
Jun 202557
Jul 2025
49
Jul 202549
Aug 2025
49
Aug 202549
Sep 2025
49
Sep 202549
Oct 2025
49
Oct 202549
Nov 2025
48
Nov 202548
Dec 2025
48
Dec 202548
Jan 2026
46
Jan 202646
Feb 2026
48
Feb 202648
Mar 2026
48
Mar 202648
Apr 2026
48
Apr 202648

How Other Brands Compare

Paycom is ranked first for NPS among its competitors. Paylocity and Paychex come in second and third, with Paycor coming in at #4. Among those competitors, it is the most valued company behind Paychex.

Paycom's Logo
Paycom
Paychex's Logo
Paychex
Paycor's Logo
Paycor
Paylocity's Logo
Paylocity
Global Ranking#493#195#-#-
NPS48-16-4323
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies$22.81B$35.62B$10.01B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Paycom NPS by Gender

Female customers rated Paycom's NPS 24 points higher than Male customers.

Male

21

Paycom's NPS was rated 21 by Male customers on Comparably.

60%
Promoters
1%
Passives
39%
Detractors

Female

45

Paycom's NPS was rated 45 by Female customers on Comparably.

72%
Promoters
1%
Passives
27%
Detractors

Paycom NPS by Ethnicity

Paycom's NPS was rated the highest by Caucasian customers, and the lowest by Native American customers.

-100
-50
0
50
100
Caucasian
46
Caucasian46
Hispanic or Latino
-8
Hispanic or Latino-8
African American/Black
16
African American/Black16
Asian or Pacific Islander
16
Asian or Pacific Islander16
Native American
-12
Native American-12
Other
16
Other16

Paycom NPS by Age

Paycom's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

0
20
40
60
80
100
Promoters
97%
Passives
0%
Detractors
3%
18-2597%0%3%
Promoters
85%
Passives
2%
Detractors
13%
26-3085%2%13%
Promoters
78%
Passives
2%
Detractors
20%
31-3578%2%20%
Promoters
54%
Passives
0%
Detractors
46%
36-4054%0%46%
Promoters
27%
Passives
3%
Detractors
70%
41-4527%3%70%
Promoters
31%
Passives
0%
Detractors
69%
46-5031%0%69%
Promoters
62%
Passives
0%
Detractors
38%
51-5562%0%38%
Promoters
45%
Passives
0%
Detractors
55%
56-6045%0%55%
Promoters
67%
Passives
0%
Detractors
33%
61-6567%0%33%

Paycom NPS by Usage

Paycom's NPS was rated the highest by customers who have used Paycom's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-1
Less than 1 Year-1
1 to 2 Years
18
1 to 2 Years18
2 to 5 Years
57
2 to 5 Years57
5 to 10 Years
73
5 to 10 Years73
Over 10 Years
78
Over 10 Years78

Paycom NPS vs. Competitors

Compared to its competitors, Paycom's NPS is rated right above Paylocity.

COMPANYNPS Score
Paycom
48
Paylocity
23
Celergo
0
Paychex
-16
PrimePay
-40
Paycor
-43

Paycom NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Paycom's NPS is rated right above Visa.

Paycom Customer Reviews

Out of the 55 Paycom customer reviews 51 were positive and 4 were constructive. Paycom customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
The system is very intuitive. I like that I can access everything from mobile very easily both as an employee and manager. I give the reporting an A+!
What do you value most about this brand?
Ease of use and automation
What do you value most about this brand?
their customer service is amazing!
What do you value most about this brand?
Fantastic system that is so easy to use
What do you value most about this brand?
Customer Service, and being very easy to use to manage employees on the day to day

Paycom Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Paycom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

76
76%
24
24%
Paycom Customer Loyalty

Paycom Customer Loyalty Score by Gender

Female customers rated Paycom's Customer Loyalty score 11% higher than Male customers.

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Male
66%
Yes
Female
77%
Yes

Paycom Customer Loyalty Score by Ethnicity

Paycom's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Native American customers.

% who answered "Yes"

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78
out of 100
Caucasian
55
out of 100
Hispanic or Latino
62
out of 100
African American/Black
62
out of 100
Asian or Pacific Islander
50
out of 100
Native American
70
out of 100
Other

Paycom Customer Loyalty Score by Age

Paycom's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
97%
18-2597%
26-30
89%
26-3089%
31-35
82%
31-3582%
36-40
61%
36-4061%
41-45
37%
41-4537%
46-50
44%
46-5044%
51-55
65%
51-5565%
56-60
59%
56-6059%
61-65
100%
61-65100%

Paycom Customer Loyalty Score by Usage

Paycom's Customer Loyalty score was rated the highest by customers who have used Paycom's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
50%
1 to 2 Years
67%
2 to 5 Years
83%
5 to 10 Years
90%
Over 10 Years
90%

Paycom Customer Loyalty Score by Industry

Paycom's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.

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Tech
91%
Accounting
74%
Aerospace and Aviation
55%
Automotive and Transportation
74%
Business and Consumer Services
82%
Construction
10%
Consulting
40%
Education
55%
Facilities Services
33%
Government and Public Policy
70%
Healthcare, Hospitals and Medicine
55%
Hospitality
40%
Insurance
40%
Logistics and Supply Chain
40%
Manufacturing and Machinery
79%
Non-Profit
78%
Energy and Manufacturing
55%
Professional Services
40%
Public Relations and Communications
40%
Restaurants
46%
Warehousing
33%

Paycom Customer Loyalty vs. Competitors

Compared to its competitors, Paycom's Customer Loyalty score is rated right above Paychex, and is preceded by Paylocity.

COMPANYCustomer Loyalty Score
Paylocity78%
Paycom76%
Paychex74%
PrimePay59%
Paycor56%
Celergo55%

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Paycom's Customer Loyalty score is rated right above Bloomberg, and is preceded by Verizon.

COMPANYCustomer Loyalty Score
USAA87%
Visa84%
T-Mobile82%
Verizon80%
Paycom76%
Bloomberg76%
Allstate75%
FedEx74%
Accenture71%

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Paycom Product Quality

3.8/5

Paycom has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Paycom Product Information

Paycom serves markets in the United States. Paycom supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

Paycom’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Paycom's product the highest. Reviewers from the Accounting industry rated Paycom the lowest at 3.6.

Website
http://www.paycom.com
Company Size
5,001-10,000 Employees

Industry

Tech
Business Services
Mobile App
SaaS

Languages Supported

English

Product Type

Time Clock Software
Workforce Management Software
Benefits Administration Software
Human Resources (HR) Software
Time & Expense Software
Payroll Software
Learning Management System (LMS) Software
Talent Management Software
Onboarding Software

Quick Insights into Paycom Product Quality

Paycom's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Construction industry.

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Ranked Paycom Product Quality the Highest

18-25
4.8
Tech
4.6
5 to 10 Years
4.4

Ranked Paycom Product Quality the Lowest

Native American
2.6
41-45
1.9
Construction
1.5

Paycom Product Quality Score by Gender

Female customers rated Paycom's Product Quality score 0.5 stars higher than Male customers.

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Male

3.3/5

Female

3.8/5

Paycom Product Quality Score by Ethnicity

Paycom's Product Quality score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
2.7
Hispanic or Latino2.7
African American/Black
3
African American/Black3
Asian or Pacific Islander
3.1
Asian or Pacific Islander3.1
Native American
2.6
Native American2.6
Other
3.1
Other3.1

Paycom Product Quality Score by Age

Paycom's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
4.8
18-254.8
26-30
4.4
26-304.4
31-35
4.1
31-354.1
36-40
3
36-403
41-45
1.9
41-451.9
46-50
2
46-502
51-55
3.4
51-553.4
56-60
2.9
56-602.9
61-65
3.5
61-653.5

Paycom Product Quality Score by Usage

Paycom's Product Quality score was rated the highest by customers who have used Paycom's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.7
1 to 2 Years
3.3
2 to 5 Years
4.1
5 to 10 Years
4.4
Over 10 Years
4.4

Paycom Product Quality Score by Industry

Paycom's Product Quality score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.

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Tech
4.6
Accounting
3.6
Aerospace and Aviation
2.9
Automotive and Transportation
2.7
Banking and Financial Services
3.8
Business and Consumer Services
3.4
Construction
1.5
Consulting
2.6
Education
3.3
Facilities Services
1.6
Government and Public Policy
3.5
Healthcare, Hospitals and Medicine
2.7
Hospitality
2
Insurance
2.3
Legal
3.2
Logistics and Supply Chain
2.3
Manufacturing and Machinery
3.9
Non-Profit
4.1
Energy and Manufacturing
2.7
Professional Services
2
Public Relations and Communications
2
Restaurants
2.1
Staffing and Recruiting
4.2
Warehousing
1.6
Education
4.1
Food and Beverages
4.4

Paycom Product Quality vs. Competitors

Compared to its competitors, Paycom's Product Quality score is rated right above Paylocity.

COMPANYProduct Quality Score
Paycom3.8/5
Paylocity3.7/5
Paychex2.8/5
Celergo2.7/5
PrimePay2.6/5
Paycor2.4/5

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Paycom's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.

COMPANYProduct Quality Score
Visa4/5
Bloomberg3.9/5
Paycom3.8/5
Accenture3.7/5
FedEx3.6/5
USAA3.3/5
Verizon3.3/5
T-Mobile3.1/5
Allstate2.3/5

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Allstate's Logo

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Paycom Pricing

Paycom ROI & Value For Money

3.8/5

Paycom has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Paycom Pricing Plans

Paycom has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Construction industry think that they had the lowest ROI from Paycom.

Who Uses Paycom?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into Paycom ROI

Paycom's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Construction industry.

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Ranked Paycom ROI the Highest

18-25
4.8
Consumer Services
4.6
5 to 10 Years
4.4

Ranked Paycom ROI the Lowest

Native American
2.5
46-50
2
Construction
1.5

Paycom ROI Score by Gender

Female customers rated Paycom's ROI score 0.5 stars higher than Male customers.

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Male

3.3/5

Female

3.8/5

Paycom ROI Score by Ethnicity

Paycom's ROI score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
Hispanic or Latino
2.6
Hispanic or Latino2.6
African American/Black
3
African American/Black3
Asian or Pacific Islander
3.2
Asian or Pacific Islander3.2
Native American
2.5
Native American2.5
Other
3.1
Other3.1

Paycom ROI Score by Age

Paycom's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
4.8
18-254.8
26-30
4.4
26-304.4
31-35
4
31-354
36-40
2.9
36-402.9
41-45
2
41-452
46-50
2
46-502
51-55
3.3
51-553.3
56-60
2.7
56-602.7
61-65
3.5
61-653.5

Paycom ROI Score by Usage

Paycom's ROI score was rated the highest by customers who have used Paycom's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.6
1 to 2 Years
3.2
2 to 5 Years
4
5 to 10 Years
4.4
Over 10 Years
4.4

Paycom ROI Score by Industry

Paycom's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Construction industry customers.

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Tech
4.5
Accounting
3.6
Aerospace and Aviation
3
Automotive and Transportation
2.5
Banking and Financial Services
3.9
Business and Consumer Services
3.4
Construction
1.5
Consulting
2.1
Consumer Services
4.6
Education
3.5
Facilities Services
1.6
Government and Public Policy
3.5
Healthcare, Hospitals and Medicine
2.7
Hospitality
3.1
Insurance
2
Legal
3
Logistics and Supply Chain
2.1
Manufacturing and Machinery
3.8
Non-Profit
4
Energy and Manufacturing
2.7
Professional Services
2
Public Relations and Communications
2
Restaurants
2.3
Staffing and Recruiting
3.6
Warehousing
1.6
Food and Beverages
4.6

Paycom Pricing vs. Competitors

Compared to its competitors, Paycom's ROI score is rated right above Paylocity.

COMPANYPricing Score
Paycom3.8/5
Paylocity3.6/5
Celergo3.2/5
Paychex2.7/5
PrimePay2.5/5
Paycor2.3/5

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Paycom's ROI score is rated right above Accenture, and is preceded by Bloomberg.

COMPANYPricing Score
Visa3.9/5
Bloomberg3.9/5
Paycom3.8/5
Accenture3.6/5
FedEx3.4/5
USAA3.2/5
Verizon3.1/5
T-Mobile3/5
Allstate2.3/5

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Paycom Customer Satisfaction (CSAT)

Paycom Customer Satisfaction (CSAT) Score

84 / 100

Paycom has an overall Customer Satisfaction score of 84 rated by its users and customers.

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Very Satisfied80%
Satisfied4%
Neither Satisfied nor Dissatisfied0%
Dissatisfied3%
Very Dissatisfied13%
Very Satisfied
80%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Paycom Customer Satisfaction

Paycom's Customer Satisfaction score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Paycom Customer Satisfaction the Highest

Non-Profit
100%
18-25
96%
Less than 1 Year
95%

Ranked Paycom Customer Satisfaction the Lowest

Other
46%
46-50
40%
Aerospace and Aviation
34%

Paycom Customer Satisfaction Score by Gender

Male customers rated Paycom's Customer Satisfaction score 1 points higher than Female customers.

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81 / 100
Male
Very Satisfied
78%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
15%
80 / 100
Female
Very Satisfied
78%
Satisfied
2%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
16%

Paycom Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Paycom's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.

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86 / 100
Very Satisfied84%
Satisfied2%
Neither Satisfied nor Dissatisfied0%
Dissatisfied3%
Very Dissatisfied11%
Very Satisfied
84%
Satisfied
2%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
11%

CSAT according to Hispanic or Latino

Paycom's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.

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75 / 100
Very Satisfied75%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied25%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%

CSAT according to African American/Black

Paycom's Customer Satisfaction (CSAT) score was rated 92% according to African American/Black users and customers.

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92 / 100
Very Satisfied84%
Satisfied8%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied8%
Very Satisfied
84%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%

CSAT according to Asian or Pacific Islander

Paycom's Customer Satisfaction (CSAT) score was rated 56% according to Asian or Pacific Islander users and customers.

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56 / 100
Very Satisfied56%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied13%
Very Dissatisfied31%
Very Satisfied
56%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
31%

CSAT according to Other

Paycom's Customer Satisfaction (CSAT) score was rated 46% according to Other users and customers.

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46 / 100
Very Satisfied46%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied8%
Very Dissatisfied46%
Very Satisfied
46%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
46%

Paycom Customer Satisfaction Score by Age

Paycom's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25 CSAT Score
96%
Very Satisfied
93%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
4%
18-2596%
26-30 CSAT Score
94%
Very Satisfied
92%
Satisfied
2%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
6%
26-3094%
31-35 CSAT Score
90%
Very Satisfied
90%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
2%
Very Dissatisfied
8%
31-3590%
36-40 CSAT Score
69%
Very Satisfied
66%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
22%
36-4069%
41-45 CSAT Score
47%
Very Satisfied
40%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
40%
41-4547%
46-50 CSAT Score
40%
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
46-5040%
56-60 CSAT Score
50%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
56-6050%

Paycom Customer Satisfaction Score by Usage

Paycom's Customer Satisfaction score was rated the highest by customers who have used Paycom's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
95
1 to 2 Years
77
2 to 5 Years
79
5 to 10 Years
81
Over 10 Years
86

Paycom Customer Satisfaction Score by Industry

Paycom's Customer Satisfaction score was rated the highest by Non-Profit industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
95
Accounting
60
Aerospace and Aviation
34
Automotive and Transportation
50
Healthcare, Hospitals and Medicine
62
Manufacturing and Machinery
90
Non-Profit
100

Paycom Customer Satisfaction vs. Competitors

Compared to its competitors, Paycom's Customer Satisfaction score is rated right above Paylocity.

COMPANYCustomer Satisfaction (CSAT) Score
Paycom84%
Paylocity55%
Celergo50%
Paychex35%
PrimePay25%
Paycor22%

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Paycom's Customer Satisfaction score is rated right above Visa.

COMPANYCustomer Satisfaction (CSAT) Score
Paycom84%
Visa81%
Bloomberg76%
Accenture74%
FedEx65%
Verizon53%
T-Mobile50%
Allstate32%
USAA31%

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Visa's Logo
Bloomberg's Logo
Accenture's Logo
FedEx's Logo
Verizon's Logo
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Allstate's Logo
USAA's Logo

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Paycom Customer Service

3.8/5

Paycom has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Paycom's Customer Service

Address

7501 W Memorial Rd, Oklahoma City, OK 73142


Website

http://www.paycom.com

Quick Insights into Paycom Customer Service

Paycom's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Construction industry.

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Ranked Paycom Customer Service the Highest

18-25
4.8
Tech
4.5
5 to 10 Years
4.4

Ranked Paycom Customer Service the Lowest

Native American
2.4
41-45
1.9
Construction
1.5

Paycom Customer Service Score by Gender

Female customers rated Paycom's Customer Service score 0.6 stars higher than Male customers.

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Male

3.2/5

Female

3.8/5

Paycom Customer Service Score by Ethnicity

Paycom's Customer Service score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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0
20
40
60
80
100
Caucasian
3.8
Caucasian3.8
Hispanic or Latino
2.6
Hispanic or Latino2.6
African American/Black
3
African American/Black3
Asian or Pacific Islander
3.2
Asian or Pacific Islander3.2
Native American
2.4
Native American2.4
Other
3
Other3

Paycom Customer Service Score by Age

Paycom's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25
4.8
18-254.8
26-30
4.3
26-304.3
31-35
4
31-354
36-40
2.9
36-402.9
41-45
1.9
41-451.9
46-50
2
46-502
51-55
3.3
51-553.3
56-60
2.8
56-602.8
61-65
3.5
61-653.5

Paycom Customer Service Score by Usage

Paycom's Customer Service score was rated the highest by customers who have used Paycom's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.5
1 to 2 Years
3.2
2 to 5 Years
4.1
5 to 10 Years
4.4
Over 10 Years
4.4

Paycom Customer Service Score by Industry

Paycom's Customer Service score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.

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Tech
4.5
Accounting
3.5
Aerospace and Aviation
3.1
Automotive and Transportation
2.5
Business and Consumer Services
3.5
Construction
1.5
Consulting
2
Education
3
Facilities Services
1.7
Government and Public Policy
3.5
Healthcare, Hospitals and Medicine
2.6
Hospitality
2
Insurance
2
Logistics and Supply Chain
2
Manufacturing and Machinery
4
Non-Profit
3.9
Energy and Manufacturing
2.7
Professional Services
2
Public Relations and Communications
2
Restaurants
2.1
Warehousing
1.6

Paycom Customer Service vs. Competitors

Compared to its competitors, Paycom's Customer Service score is rated right above Celergo.

COMPANYCustomer Service Score
Paycom3.8/5
Celergo3.7/5
Paylocity3.6/5
Paychex2.4/5
PrimePay2.2/5
Paycor1.7/5

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Celergo's Logo
Paylocity's Logo
Paychex's Logo
PrimePay's Logo
Paycor's Logo

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Paycom's Customer Service score is rated right above FedEx, and is preceded by Accenture.

COMPANYCustomer Service Score
Visa4/5
Bloomberg4/5
Accenture3.8/5
Paycom3.8/5
FedEx3.5/5
USAA3.3/5
Verizon3.1/5
T-Mobile3/5
Allstate2.3/5

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Paycom's Logo
VS
Visa's Logo
Bloomberg's Logo
Accenture's Logo
FedEx's Logo
USAA's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo

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Paycom as an Employer

4.9/5

Paycom has a 4.9/5 stars for its overall company culture rated by their employees

  Paycom CEO
top
5%
CEO of Paycom

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Paycom scored a 48 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Paycom would recommend the brand to a friend. ENPS measures how likely Paycom employees would recommend working at Paycom to a friend.

Net Promoter Score

48
NPS Score
72%Promoters
4%Passive
24%Detractors

Employee Net Promoter Score

58
eNPS Score
68%Promoters
22%Passive
10%Detractors

Global Ranking Snapshot

Paycom is ranked #493 in the Global Top 100 Brands. It ranks just behind Spanx and just ahead of Netsuite.

RANKCOMPANYCEOINDUSTRY
491
Barnes & Noble  Barnes & Noble CEO
Demos Parneros
Retail
492
Spanx  Spanx CEO
Sara Blakely
Fashion and Beauty
493
Paycom  Paycom CEO
Chad Richison
Business and Consumer Services
494
Netsuite  Netsuite CEO
Zach Nelson
Tech
495
Tyler Technologies  Tyler Technologies CEO
Lynn Moore Jr.
Tech
496
Royal Dutch Shell  Royal Dutch Shell CEO
Ben Beurden
Energy and Manufacturing
497
Coach  Coach CEO
Todd Kahn
Fashion and Beauty

Business and Consumer Services Ranking Snapshot

Paycom is ranked #73 in the Business and Consumer Services Industry. It ranks just behind Pampered Chef and just ahead of Siemens.

RANKCOMPANYLocation
71
United Rentals
Stamford, CT
72
Pampered Chef
Addison, IL
73
Paycom
Oklahoma City, OK
74
Siemens
Washington, DC
75
Infosys
New York City, NY
76
McAfee
Santa Clara, CA
77
Udemy
San Francisco, CA