

HR and Payroll Technology Paycom’s brand is ranked #493 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Paycom. When compared to other organizations within the Business and Consumer Services industry, Paycom is ranked #73. Among its major competitors, Paycom is ranked in 1st place for NPS while Paylocity is 2nd, and Celergo is 3rd.Their current market cap is $22.81B
Paycom's Net Promoter Score (NPS) is a 48 with 72% Promoters, 4% Passives, and 24% Detractors. Net Promoter Score tracks whether Paycom's customers would recommend using the product based on a scale of -100 to 100.
| 72% | Promoters |
|---|---|
| 4% | Passives |
| 24% | Detractors |
| Summary | Date | Score |
|---|---|---|
May 2025 66 | May 2025 | 66 |
Jun 2025 57 | Jun 2025 | 57 |
Jul 2025 49 | Jul 2025 | 49 |
Aug 2025 49 | Aug 2025 | 49 |
Sep 2025 49 | Sep 2025 | 49 |
Oct 2025 49 | Oct 2025 | 49 |
Nov 2025 48 | Nov 2025 | 48 |
Dec 2025 48 | Dec 2025 | 48 |
Jan 2026 46 | Jan 2026 | 46 |
Feb 2026 48 | Feb 2026 | 48 |
Mar 2026 48 | Mar 2026 | 48 |
Apr 2026 48 | Apr 2026 | 48 |
Paycom is ranked first for NPS among its competitors. Paylocity and Paychex come in second and third, with Paycor coming in at #4. Among those competitors, it is the most valued company behind Paychex.
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Paycom's NPS 24 points higher than Male customers.
Paycom's NPS was rated 21 by Male customers on Comparably.
Paycom's NPS was rated 45 by Female customers on Comparably.
Paycom's NPS was rated the highest by Caucasian customers, and the lowest by Native American customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 46 | Caucasian | 46 |
Hispanic or Latino -8 | Hispanic or Latino | -8 |
African American/Black 16 | African American/Black | 16 |
Asian or Pacific Islander 16 | Asian or Pacific Islander | 16 |
Native American -12 | Native American | -12 |
Other 16 | Other | 16 |
Paycom's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Paycom's NPS was rated the highest by customers who have used Paycom's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -1 | Less than 1 Year | -1 |
1 to 2 Years 18 | 1 to 2 Years | 18 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
5 to 10 Years 73 | 5 to 10 Years | 73 |
Over 10 Years 78 | Over 10 Years | 78 |
Out of the 55 Paycom customer reviews 51 were positive and 4 were constructive. Paycom customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Paycom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated Paycom's Customer Loyalty score 11% higher than Male customers.
Paycom's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Native American customers.
% who answered "Yes"
Paycom's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
| Summary | Age | Score |
|---|---|---|
18-25 97% | 18-25 | 97% |
26-30 89% | 26-30 | 89% |
31-35 82% | 31-35 | 82% |
36-40 61% | 36-40 | 61% |
41-45 37% | 41-45 | 37% |
46-50 44% | 46-50 | 44% |
51-55 65% | 51-55 | 65% |
56-60 59% | 56-60 | 59% |
61-65 100% | 61-65 | 100% |
Paycom's Customer Loyalty score was rated the highest by customers who have used Paycom's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Paycom's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Compared to its competitors, Paycom's Customer Loyalty score is rated right above Paychex, and is preceded by Paylocity.
In the Business and Consumer Services industry, Paycom's Customer Loyalty score is rated right above Bloomberg, and is preceded by Verizon.
Paycom has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Paycom serves markets in the United States. Paycom supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Paycom’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Paycom's product the highest. Reviewers from the Accounting industry rated Paycom the lowest at 3.6.
Paycom's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Construction industry.
Female customers rated Paycom's Product Quality score 0.5 stars higher than Male customers.
Paycom's Product Quality score was rated the highest by Caucasian customers, and the lowest by Native American customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 2.6 | Native American | 2.6 |
Other 3.1 | Other | 3.1 |
Paycom's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3 | 36-40 | 3 |
41-45 1.9 | 41-45 | 1.9 |
46-50 2 | 46-50 | 2 |
51-55 3.4 | 51-55 | 3.4 |
56-60 2.9 | 56-60 | 2.9 |
61-65 3.5 | 61-65 | 3.5 |
Paycom's Product Quality score was rated the highest by customers who have used Paycom's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Paycom's Product Quality score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Compared to its competitors, Paycom's Product Quality score is rated right above Paylocity.
In the Business and Consumer Services industry, Paycom's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.
Paycom has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Paycom has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Construction industry think that they had the lowest ROI from Paycom.
Paycom's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Construction industry.
Female customers rated Paycom's ROI score 0.5 stars higher than Male customers.
Paycom's ROI score was rated the highest by Caucasian customers, and the lowest by Native American customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Native American 2.5 | Native American | 2.5 |
Other 3.1 | Other | 3.1 |
Paycom's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4 | 31-35 | 4 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2 | 41-45 | 2 |
46-50 2 | 46-50 | 2 |
51-55 3.3 | 51-55 | 3.3 |
56-60 2.7 | 56-60 | 2.7 |
61-65 3.5 | 61-65 | 3.5 |
Paycom's ROI score was rated the highest by customers who have used Paycom's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Paycom's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Construction industry customers.
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Compared to its competitors, Paycom's ROI score is rated right above Paylocity.
In the Business and Consumer Services industry, Paycom's ROI score is rated right above Accenture, and is preceded by Bloomberg.
Paycom has an overall Customer Satisfaction score of 84 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Paycom's Customer Satisfaction score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Aerospace and Aviation industry.
Male customers rated Paycom's Customer Satisfaction score 1 points higher than Female customers.
Very Satisfied | 78% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 4% | |
Very Dissatisfied | 15% |
Very Satisfied | 78% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 4% | |
Very Dissatisfied | 16% |
Paycom's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.
Paycom's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
Paycom's Customer Satisfaction (CSAT) score was rated 92% according to African American/Black users and customers.
Paycom's Customer Satisfaction (CSAT) score was rated 56% according to Asian or Pacific Islander users and customers.
Paycom's Customer Satisfaction (CSAT) score was rated 46% according to Other users and customers.
Paycom's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 96% | |||||||||||||||
| 26-30 | 94% | |||||||||||||||
| 31-35 | 90% | |||||||||||||||
| 36-40 | 69% | |||||||||||||||
| 41-45 | 47% | |||||||||||||||
| 46-50 | 40% | |||||||||||||||
| 56-60 | 50% |
Paycom's Customer Satisfaction score was rated the highest by customers who have used Paycom's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Paycom's Customer Satisfaction score was rated the highest by Non-Profit industry customers, and the lowest by Aerospace and Aviation industry customers.
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"title": "Paycom Customer Satisfaction Score by Industry",
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}Compared to its competitors, Paycom's Customer Satisfaction score is rated right above Paylocity.
In the Business and Consumer Services industry, Paycom's Customer Satisfaction score is rated right above Visa.
Paycom has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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7501 W Memorial Rd, Oklahoma City, OK 73142
http://www.paycom.com
Paycom's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Construction industry.
Female customers rated Paycom's Customer Service score 0.6 stars higher than Male customers.
Paycom's Customer Service score was rated the highest by Caucasian customers, and the lowest by Native American customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Native American 2.4 | Native American | 2.4 |
Other 3 | Other | 3 |
Paycom's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4 | 31-35 | 4 |
36-40 2.9 | 36-40 | 2.9 |
41-45 1.9 | 41-45 | 1.9 |
46-50 2 | 46-50 | 2 |
51-55 3.3 | 51-55 | 3.3 |
56-60 2.8 | 56-60 | 2.8 |
61-65 3.5 | 61-65 | 3.5 |
Paycom's Customer Service score was rated the highest by customers who have used Paycom's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Paycom's Customer Service score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Compared to its competitors, Paycom's Customer Service score is rated right above Celergo.
In the Business and Consumer Services industry, Paycom's Customer Service score is rated right above FedEx, and is preceded by Accenture.
Paycom has a 4.9/5 stars for its overall company culture rated by their employees




Paycom scored a 48 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Paycom would recommend the brand to a friend. ENPS measures how likely Paycom employees would recommend working at Paycom to a friend.
| 72% | Promoters |
|---|---|
| 4% | Passive |
| 24% | Detractors |
| 68% | Promoters |
|---|---|
| 22% | Passive |
| 10% | Detractors |
Paycom is ranked #493 in the Global Top 100 Brands. It ranks just behind Spanx and just ahead of Netsuite.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
491 | ![]() | Barnes & Noble | ![]() | Demos Parneros | Retail |
492 | ![]() | Spanx | ![]() | Sara Blakely | Fashion and Beauty |
493 | ![]() | Paycom | ![]() | Chad Richison | Business and Consumer Services |
494 | ![]() | Netsuite | ![]() | Zach Nelson | Tech |
495 | ![]() | Tyler Technologies | ![]() | Lynn Moore Jr. | Tech |
496 | ![]() | Royal Dutch Shell | ![]() | Ben Beurden | Energy and Manufacturing |
497 | ![]() | Coach | ![]() | Todd Kahn | Fashion and Beauty |
Paycom is ranked #73 in the Business and Consumer Services Industry. It ranks just behind Pampered Chef and just ahead of Siemens.
| RANK | COMPANY | Location | |
|---|---|---|---|
71 | ![]() | United Rentals | Stamford, CT |
72 | ![]() | Pampered Chef | Addison, IL |
73 | ![]() | Paycom | Oklahoma City, OK |
74 | ![]() | Siemens | Washington, DC |
75 | ![]() | Infosys | New York City, NY |
76 | ![]() | McAfee | Santa Clara, CA |
77 | ![]() | Udemy | San Francisco, CA |