Wayfair Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
5 stars, this is the best company i've ever worked at and I absolutely love it here.
Review from Customer Support Dept
What do you like best about the leadership team?
We have a strong, diverse group of leaders. They are open and most are willing to collaborate and work together to get things done.
Review from Customer Support Dept
TM, is very caring and respectful of ALL employees
Review from Customer Support Dept
How much they care about their employees
Review from Customer Support Dept
We have a fantastic work culture, everyone gets along and we work together as a team to make it easier for everyone.
Review from Customer Support Dept
They treat us like people, not numbers.
Review from Customer Support Dept
What does the leadership team need to get better at?
Worst Management team ever, Unfair attendance policy
Review from Customer Support Dept
What is the best part about your compensation package?
All was good with everything
Review from Customer Support Dept
The dental definitely, its top notch.
Review from Customer Support Dept
The 402 benefits are great, medical , medical benefits are nice as well
Review from Customer Support Dept
Hourly pay is good for what I do.
Review from Customer Support Dept
Health insurance is all encompassing and starts on day one! They are very generous with PTO.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
They recently did a great pay upgrade for the customer service agents. Managers, however, were left out. With increasing costs of living, it'd be nice to see manager base wages likewise improving.
Review from Customer Support Dept
What are some of the best things about your team?
They are very helpful, encouraging, and friendly.
Review from Customer Support Dept
It is hard to interact with them, so I don't really know them, but we always have each others backs.
Review from Customer Support Dept
We work together and support each other.
Review from Customer Support Dept
How well we get along and work together.
Review from Customer Support Dept
The activities that are provided for us to keep work fun
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Keeping it professional. Not micromanaging or treating others like they are less.
Review from Customer Support Dept
Stop avoiding calls, it's unethical and very unfair to EVERYONE in the company
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The dignity of everyone excepting the que cheaters
Review from Customer Support Dept
The happy vibe is the best part about our company.
Review from Customer Support Dept
Everyone in management doesn't focus on the negative, they focus on the positive. We always have room for improvement, but its all about what we did right not wrong.
Review from Customer Support Dept
There is very little that is positive; they do give you the autonomy to help the customer in any way you can -- that is the most positive about the environment.
Review from Customer Support Dept
The positive culture comes from the top!
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Wayfair yet.
Be the first to contribute a review.
What did you like most about the interview process?
They didn’t ask the typical ques
Review from Customer Support Dept
I have referred over 40 people and so far 5 have gotten hired. So its very difficult to get a job here.
Review from Customer Support Dept
They were truly interested in who I was as a person.
Review from Customer Support Dept
It sets you up for the training process and what to expect
Review from Customer Support Dept
What would you improve about your company's interview process?
It would be better to just be able to talk to current agents in my position to really have a feel for the job and the flow. Managers really do not know what it is like to be the ones who are called upon to do the job.
Review from Customer Support Dept
Ensure assessments are taken by the applicant by having them do it in house.
Review from Customer Support Dept
What makes you most happy at work?
Interacting with the customers each day
Review from Customer Support Dept
Helping customers and getting to interact with my coworkers
Review from Customer Support Dept
the pay is very good
Review from Customer Support Dept
My Team! They are the absolute best part of my day, everyday.
Review from Customer Support Dept
When we are actually fully staffed.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Quality of furniture, return policies
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Wayfair yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of Wayfair yet.
Be the first to contribute a review.