Bell Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The communication is the key
Review from Customer Support Dept
Energy they bring to the teams.
Review from Customer Support Dept
They are focused on Bell's future growth in military sector.
Review from Customer Support Dept
They always have my back
Review from Customer Support Dept
Not sure. I mean I see them around as much as they see me around.
Review from Customer Support Dept
What does the leadership team need to get better at?
get more involved with production and listen
Review from Customer Support Dept
Defining success for entire business, and a plan to achieve.
Review from Customer Support Dept
Communication is severely lacking. I am a very proactive person and that is the only reason I have any kind of connection with my leadership team.
Review from Customer Support Dept
Priorities need to be set with what is actually hot going first. Talk with employees before changing everything up. The employees are the ones that know the job. Get a leadership team that actually cares about Bell instead of just themselves. It's almost like they want the doors to be locked.
Review from Customer Support Dept
The need to value employees for what they know, the experienece they have and the execution they delievr. People need to stop moving positions and start staying long enough to learn the job and see the results of their desicisions. Most people move positions so fast they never learn.
Review from Customer Support Dept
What is the best part about your compensation package?
Grandfathered in for pension - reason I'm still here
Review from Customer Support Dept
Short Term Incentive (STI) is the primary...
Review from Customer Support Dept
The Health Plan and pharmacy
Review from Customer Support Dept
Vacation and sick time policies
Review from Customer Support Dept
401k contributions and the company match.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I keep hearing from HR that we are competitive with our pay, but that isn't the case as I keep seeing peers walk out making more money elsewhere with less responsibility.
Review from Customer Support Dept
when you tell management problems seems to pass problems to others
Review from Customer Support Dept
Only time I have met or exceeded inflation is when I have been identified as a top performer. Even then, taxes or benefit cost increase eats away at that gain.
Review from Customer Support Dept
A healthcare package that's more affordable with a less deductible amount. Pay to be more competitive compared to other companies with the same field of positions.
Review from Customer Support Dept
People just starting make more money than I do
Review from Customer Support Dept
What are some of the best things about your team?
How we all help each other out when needed.
Review from Customer Support Dept
Majority of them are very professional.
Review from Customer Support Dept
They are like family at Bell
Review from Customer Support Dept
Very knowledgeable and know how to get things done.
Review from Customer Support Dept
Friendly, resourceful, flexible, and easy to work with
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Take accountability, stop being petty, show up to work
Review from Customer Support Dept
Not sure, Bell has moved to attract younger work force. Fully understand why technology skill improvement, lower compensation, but they are hiring people who do not have a passion for aviation. I witness too many people wanting to make an impact who don't want to understand the industry.
Review from Customer Support Dept
They need to do the job they are paid to do instead of watching videos or taking extended breaks and lunches.
Review from Customer Support Dept
Quit being self-centered and start being proactive.
Review from Customer Support Dept
More technical experience. Provide them with training and bring their skill level up.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The company supports Employee Resource Groups (ERGs).
Review from Customer Support Dept
Looking toward the future and the results of the aircraft we build.
Review from Customer Support Dept
doesn't really phase me. I'm proud that we are diverse but diversity doesn't impact me I do my job one way or the other.
Review from Customer Support Dept
The professionals who work here.
Review from Customer Support Dept
Emphasis on product and customers.
Review from Customer Support Dept
What needs to change to make the company culture better?
Flexible schedule to work at home, more accountability of peers, leadership interaction, leaders show they care - we aren't just a number
Review from Customer Support Dept
Stop parenting your staff. Ask ppl before hiring, what benefits does aviation offer a society and economy.
Review from Customer Support Dept
actually care about the employees. Don't give a smoke screen that you care, prove it. Interact with us and on decisions that pertain to us, let us help with the solution. Management does not always know what will work the best.
Review from Customer Support Dept
Get the new programs going such as 525 and 380.
Review from Customer Support Dept
Instead of saying we are the best because we own the magazine, we need to actually listen to our customers and reinvest in our people. You want great managers, then hire up from within. They have learned the job from within and will be the best people to lead the company.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
The Challenges of new tech
Review from Customer Support Dept
Supporting customers to solve their issues
Review from Customer Support Dept
Completing multiple work tasks through collaboration with the team, external customers or individually.
Review from Customer Support Dept
The people make me the most happy.
Review from Customer Support Dept
People trust that the job will get done.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Just not involved as use to be as we have no since of direction
Review from Customer Support Dept
I come to work to enable our customers to be successful. I don't come to work to attend b-day parties or support an ever-growing list of charities.
Review from Customer Support Dept
Get rid of the supervision/management that tries to start confrontations to get someone in trouble. Work at solutions instead of just writing someone up. Find out the real reason why something happened. Don't just take management's answer, investigate.
Review from Customer Support Dept
Hate and diversity from outside are being brought in with management approval. You cater to one and the others will rebel.
Review from Customer Support Dept
What do you like best about your company?
Big enough to be safe, small enough to be agile
Review from Customer Support Dept
What would you most like to see improved at your company?
Increase corporate bravery
Review from Customer Support Dept