ContactPoint360 Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Very decent not that much commotion and very straight forward
Review from Customer Support Dept · Posted 16 days ago
Review from Customer Support Dept · Posted a month ago
Its indeed great, having a good environment. Co workers who became family.
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Review from Customer Support Dept
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What do you like best about the leadership team?
it's concise and very accurate and straight forward
Review from Customer Support Dept · Posted 16 days ago
They are doing their best to teach us, you can see the support, guidance, and love as well.
Review from Customer Support Dept · Posted a month ago
Approachable and can answers questions time to time.
Review from Customer Support Dept
They are approachable and they encourage us to be better.
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P R O A G E N T
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What does the leadership team need to get better at?
leadership should act like a true leader, good attitude and effective communication.
Review from Customer Support Dept
Just the pay needs an increase
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They should have an alternative solutions or better plan in order for the account to grow. not just blaming the agents
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Better personality and good leadership, know how to understand and do the proper communication with the team member.
Review from Customer Support Dept
Given they're approachable and understanding, they should hear our struggles and needs—sentiments. We'd love to be valued
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What is the best part about your compensation package?
The insurance that you can achieve after 3 months it was very helpful
Review from Customer Support Dept · Posted 16 days ago
i dont really know i just need a job actually
Review from Customer Support Dept · Posted a month ago
the basic salary is good
Review from Customer Support Dept
Performance Bonus is very high and very worth it
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It will help me to provide my needs and support my family.
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Why do you feel undervalued and what would make you feel better about your compensation?
Salary is lower than my standards and qualifications. No allowances or incentives.
Review from Customer Support Dept
In terms of the basic pay, they were not fair; they only offered us a basic pay for no experience when I had a year and 2 months of experience when I applied in CP360, whereas the other wave that had only months of experience was offered higher than ours. Hoping t
Review from Customer Support Dept
yes, needs to increase pay and add allowance and bonuses
Review from Customer Support Dept
Compensation is not fair at all when it comes to experiences; some of them are higher and some of them are lower. Even if the other person has much better experience but is offered less compensation, Others who have less experience tend to offer higher compensation.
Review from Customer Support Dept
pay is only basic, no allowances at all
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What are some of the best things about your team?
The TL actually cared about the team and makes sure the schedule aligns and informs us about our daily score which we can improve further, the team was fairly decent though i don't talk to them that much . But overall it's good
Review from Customer Support Dept · Posted 16 days ago
very supportive, funny, and helpful
Review from Customer Support Dept · Posted a month ago
They like family and very helpful
Review from Customer Support Dept
TEAM WORK IS THE MAIN PRIORITY
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We are always happy and sharing positivity to each and everyone
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What do your coworkers need to improve and how could you work together better?
better attitude and non toxicity
Review from Customer Support Dept
Some of my coworkers are great but some are not.
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make sure to work on their respoective statyions and not use the stations of others since we are already being designated to correspoding stations
Review from Customer Support Dept
NOTHING, NONE. NO COMMMENT AT ALL
Review from Customer Support Dept
Cooperation and camaraderie needs to apply at the production
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What is most positive about the culture and environment at your company?
To be honest I don't really pay attention that much of the companies culture as long as they're decent. Overall I have no problem the company is good
Review from Customer Support Dept · Posted 16 days ago
friendly and the people from high-level positions are accommodating
Review from Customer Support Dept · Posted a month ago
People are great also the company itself.
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none that I could think of
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h m m m m m
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What needs to change to make the company culture better?
EVICT TEAM LEAD MARIHOY INOC BECASUE WHEN SHE DO COACHING OR IF NOT COACHING JUST RANDOM DAYS, SHE INTERFERE THE PERSONAL LIVES OF OTHER PEOOPLE AND LOOKING DOWN AT WHAT THE AGENT IS WEARING
Review from Customer Support Dept
Company needs to increase salary specially tenured agents. Ratings of incentives will not just matter if you hit all the metrics , it should be be fair, Like for example if the agents hot the Qa metrics she/ he has a previledge to get some incentives
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Better compensation and improvement on the disputes on pay.
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It's best that the account on production flow is segmented or enclosed. Cause when we take phone calls. Our Customer tend to hear the background noises from other accounts.
Review from Customer Support Dept
My suggestion to enhance company culture is for the company to promote enjoyment at work. Both myself and other coworkers have encountered instances of bullying within the workplace. I believe it would be beneficial for the company to organize sessions where speakers address anti-bullying and toxici
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Well there isn't a lot, but I have a friend and I think that's enough
Review from Customer Support Dept · Posted 16 days ago
talking with friends makes the work less boring
Review from Customer Support Dept · Posted a month ago
helping customers in their concerns and also the ambiance
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WORK MATES AND S A L A R Y
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Being around with my coworkers
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What's going wrong and how can it be improved?
toxic environment and management. no room for improvement, we can't control people's personalities.
Review from Customer Support Dept
Increase of pay. Needs allowances and bonuses
Review from Customer Support Dept
They should not condemn any hearsay since it will affect the mental health of others. they should act professional;. even people who have a higher post became toxic because of accusations.
Review from Customer Support Dept
The company should have a good management and growth for the employee, there is sometimes confusion regarding the schedule and leave files to where you need to absent instead of leave since the important matter that you need to attend was already been declined by your Supervisors.
Review from Customer Support Dept
The company should provide incentives. We are working to get paid, and if we feel satisfied, that is the time we may feel excited to go to work.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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