Genesys Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
open to ideas, supportive, encouragement to exceed our own expectations
Review from Customer Support Dept
The company has great products and has an open door policy with creativity. The downside is that the company is bogged down in red tape and slow procedures. No other negatives other than my immediate manager, who is horrible.
Review from Customer Support Dept
What does the leadership team need to get better at?
Being more direct on path forward of the company. We were told partnerships would be leveraged to grow the business and be more successful. That actually meant was half of the PureConnect product line employees were being let go in the Infosys partnership only to be replaced by new infosys employees
Review from Customer Support Dept
What is the best part about your compensation package?
above industry standard - annual bonus
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
While compensation and benefits are a complete package, they have great benefits, compensation is lower compared to everyone else. Then they promise to fix it, and don't.
Review from Customer Support Dept
What are some of the best things about your team?
I'm loyal to them. I grow with them, they are why I stayed working for Genesys. My co-workers are why I work where I work, not the company
Review from Customer Support Dept
collaborative, open, opportunity to understand company direction, and expectations of individuals
Review from Customer Support Dept
My team is very experienced and skilled. This is a very nice group of people and all of them have a great heart
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Genesys yet.
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What is most positive about the culture and environment at your company?
The company treats employees as human beings that have lives outside of work. The benefits are excellent.
Review from Customer Support Dept
What needs to change to make the company culture better?
Better and more direct communication, and actually stick too it. Far to many times promises were made and then broken. Lead to people losing trust in the company and management, creating a negative atmosphere.
Review from Customer Support Dept
What did you like most about the interview process?
The prompt response and communication
Review from Customer Support Dept
its been about 20 years since i interviewed -nothing special stands out.
Review from Customer Support Dept
The team moved quickly with my interviews and everyone was up front about the pros and cons of the job.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Again, the people are why I work where I work.
Review from Customer Support Dept
opportunity to make our customer experience better
Review from Customer Support Dept
Working with my internal teams and my colleagues
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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