Liveops Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Thank you for your review! Happy to hear you have had a great experience with Liveops!
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They help support their agents
Review from Customer Support Dept
LO's has greatly improved on communication and updating the LO's platform over the last few years
Review from Customer Support Dept
helpful and nice, available, site easy to navigate
Review from Customer Support Dept
He is amazing and the company y culture is what drives us to work hard for results.
Review from Customer Support Dept
The efforts made to generate new clients
Review from Customer Support Dept
What does the leadership team need to get better at?
Leadership needs to be more helpful when agents ask questions while on a call stop getting upset at agents for asking questions
Review from Customer Support Dept
The evaluation process is unfair to those who are very part time or are just learning, fresh out of training.
Review from Customer Support Dept
What is the best part about your compensation package?
I am an Independent Contractor with no benefits
Review from Customer Support Dept
Incentives and flexible schedule to fit my needs
Review from Customer Support Dept
steady payment without having to contact with problems.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
the pay rate for work keeps dwindling from $0.25 per minute talk time across the board to most lines paying $0.20 per minute and some paying a little as $0.08 plus incentives. the call volume is less and the pay is also less. I would feel better about compensation if i was paid $0.25-0.35 talk time
Review from Customer Support Dept
No benefits are provided for 1099 employee but at least offer some discounts.
Review from Customer Support Dept
If you are out of work and have no other option, 25 cents per minute might be something that works for you. But if you are used to being paid a set rate, it's torturous to see if you can make the quarters add up.
Review from Customer Support Dept
I am only paid .25 cents a minute of talk time
Review from Customer Support Dept
What are some of the best things about your team?
There is a small group of highly skilled contractors that love what they do and excel but it's still meaningless to the company.
Review from Customer Support Dept
weekly team meetings and communication
Review from Customer Support Dept
happy, upbeat, friendly, helpful. im very excited.
Review from Customer Support Dept
The inclusion, ability for growth and the tolerance to try new things and succeed.
Review from Customer Support Dept
Thank you for your review! We are happy to hear what you have to say about your team!
as a contractor you can have as much or as little interaction with your team mates as desired. the community is inclusive and respectful
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Wish I could bounce ideas off of them more easily.
Review from Customer Support Dept
We shoukd have full access to zoom for any meetings we want to have with our coworkers
Review from Customer Support Dept
Communication with managers and leads
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
agents helping other agents with questions
Review from Customer Support Dept
helpful, friendly, website easy to navigate
Review from Customer Support Dept
easy access to educational material. Also all employees management and contractors are kind and respectful
Review from Customer Support Dept
Working from home allows me to have a flexible schedule and be in pajamas.
Review from Customer Support Dept
Environment is relaxing and comforting
Review from Customer Support Dept
What needs to change to make the company culture better?
Actually listen to the workers and let people go with no reason. We don't have to tell you is not good enough.
Review from Customer Support Dept
Environment is not very helpful from tge higher ups.
Review from Customer Support Dept
What did you like most about the interview process?
Straight forward personal experience questions.
Review from Customer Support Dept
it is all done by email
Review from Customer Support Dept
makes you dig deep, must be articulate
Review from Customer Support Dept
Tons of communication and I felt like I had a partner the entire time
Review from Customer Support Dept
Not too confusing a clear overview of the process was given
Review from Customer Support Dept
Thank you for your review! Happy to hear your application process went smoothly!
What would you improve about your company's interview process?
all that training and no pay
Review from Customer Support Dept
Make it smother and answer questions more easily about the process.
Review from Customer Support Dept
What makes you most happy at work?
I like setting my own hours
Review from Customer Support Dept
working with people, at home, getting paid. PRICELESS
Review from Customer Support Dept
My team and the autonomy we are given
Review from Customer Support Dept
Flexibility and family oriented workplace
Review from Customer Support Dept
When there are enough hours for me to make enough. If not it makes me depressed and I dont'; want to work.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Listen to what the contractors have to say and not blame the client.
Review from Customer Support Dept
no solutions to help customer
Review from Customer Support Dept
agents are on the front lines of company representation. So for all of the efforts we make to keep customers happy. I feel devalued by being paid less than ever. As if the company/clients feel my contribution is cheap. PAY CONTRACTED AGENTS MORE
Review from Customer Support Dept
Thank you for your review! All opportunities pay for time spent talking on the phone and assisting customers. Actual earnings may vary depending on the opportunity, call type, call volume, and other factors.
The amount of callers that claim that PPL is holding their check, I believe this can improved by educating people about how the system works and letting them know that is not PPL holding the money is their Service coordinator approving the hours and PPL has no contacted with them.
Review from Customer Support Dept
Better training with more role plays with people who know what they are doing and can help and guide us.
Review from Customer Support Dept
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