Big Lots Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
It is unorganized and higher ups are always gossiping about people behind their backs.
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What do you like best about the leadership team?
My boss at the time was a a little bit odd and dreaded dealing with the highly entitled customers in Westerville. He would often tell them if we made a mistake that he would take us outside and beat us later. He thought that would win the customers trust.
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Willingness to be flexible with schedules
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Some of the managers are very supportive.
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They thank you for work daily and are very friendly
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the input ideas they have to execute good workmanship.
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What does the leadership team need to get better at?
Treating employees fairly and with respect
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They need to hire people that don’t project their personal life’s misery onto the employees
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Treating and paying employees better...more incentives...less keeping people at the register with a million questions
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listening to there employees...allowing the phones to work 34 hours at the store...there only on store hours...give more hours and treat us with respect
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being leaders for their team
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What is the best part about your compensation package?
The insurance is good and a fair price.
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The retirement plan and all the insurance options
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Some benefits have been added for part-timers which is great.
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Why do you feel undervalued and what would make you feel better about your compensation?
Pay should be based on performance
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One manager is very belittling to employees behind there backs but everyone is aware of it.
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higher base pay. have updated pay to employees and managers
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Managers are condescending and fake
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higher pay...full time positions...health care
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What are some of the best things about your team?
Most of the team has been with the company for years and know there jobs to a tee.
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They cover and help out as needed
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Good team workers friendly helpfull
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I really enjoy some of my coworkers and they are the ones that are hard workers.
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That we help each other get duties accomplished
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What do your coworkers need to improve and how could you work together better?
Doing there job they are suppose to do fairly as other employees doing way more and management is ok with that
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They have no support for each other.
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Co workers for the most part feel the same
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we can improve on our communication..
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we need co-workers period back to the low pay thing
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What is most positive about the culture and environment at your company?
I would hang out after work with some of my co-workers who are really lovely people.
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They have tried to bring in new voices to change the management team.
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We are all a family
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The company overall is a pretty good one I think.
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A fun place to work
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What needs to change to make the company culture better?
Stop with the constant talking about people behind their backs
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They need to learn how to become a team and manage their work ethics.
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Update the registers and infrastructure
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just about everything...Walmart does it way better
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New Management or make managersntakemsome seminars
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What did you like most about the interview process?
The interview process was very simple but at that point I was highly qualified so I was a shoe in. I had already had 10 plus years of retail experience under my belt. But overall it wasn't too hard process I just filled out an application and turned it in.
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The person giving the interview was friendly and could explain the duties of the job.
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It was fast and easy and it was comfortable
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It was short and postive
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The manager at the time was great and made me feel comfortable.
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What would you improve about your company's interview process?
They don't really ask questions.
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More in depth intellectual questions
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screen better for mngmt positions
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What makes you most happy at work?
When they let me do the work I do best.
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Getting paid on Friday's and leaving
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Customers and how happy they are
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When I feel productive and part of a team and feel like I am valued as an employee.
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Interacting with customers and helping them with purchases
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What's going wrong and how can it be improved?
No one knows how to communicate.
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Management is trash and corporate does not care about the employees
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value customers and employees over profits
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The way employees are treated...the way customersnare made fun of from higher ups...it needs to stop...management has to listen to the employees more
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trucks are way too big and not enough help or proper equipment needed to unload furniture
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What do you like best about your company?
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What would you most like to see improved at your company?
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