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DTE Energy is

Ranked

#59

Energy and Manufacturing Brands

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DTE Energy

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DTE Energy

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DTE Energy is ranked #59 in Energy and Manufacturing Brands

About DTE Energy's Brand

DTE Energy provides gas & electric utility services to MI homes and businesses. DTE Energy’s brand is ranked #698 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of DTE Energy. When compared to other organizations within the Energy and Manufacturing industry, DTE Energy is ranked #59. Among its major competitors, DTE Energy is ranked in 5th place for NPS while NW Natural is 1st, and Entergy is 2nd.Their current market cap is $4.99B

Brand at a Glance

70%

Customer Loyalty

2.4/5

Product Quality

2.2/5

Pricing

2.3/5

Customer Service

DTE Energy Ranking

^#59 in Energy and Manufacturing
^#3 / 4 of its competitors

DTE Energy NPS

DTE Energy's Net Promoter Score (NPS) is a -30 with 31% Promoters, 8% Passives, and 61% Detractors. Net Promoter Score tracks whether DTE Energy's customers would recommend using the product based on a scale of -100 to 100.

DTE Energy Overall NPS

-30

NPS

31%	Promoters
8%	Passives
61%	Detractors

DTE Energy NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 -35	Aug 2024	-35
Sep 2024 -35	Sep 2024	-35
Nov 2024 -33	Nov 2024	-33
Dec 2024 -33	Dec 2024	-33
Jan 2025 -35	Jan 2025	-35
Feb 2025 -33	Feb 2025	-33
Apr 2025 -34	Apr 2025	-34
May 2025 -32	May 2025	-32
Jun 2025 -32	Jun 2025	-32
Sep 2025 -32	Sep 2025	-32
Nov 2025 -31	Nov 2025	-31
Jan 2026 -32	Jan 2026	-32

How Other Brands Compare

DTE Energy is ranked third for NPS among its competitors. Entergy and Exelon Corporation come in first and second, with American Electric Power coming in at #4. Among those competitors, it is the lowest valued company behind Exelon Corporation.

	DTE Energy	Exelon Corporation	Entergy	American Electric Power
Global Ranking	#698	#586	#847	#-
NPS	-30	21	21	-45
Valuation Updated every 24 hours for public companies	$4.99B	$42.89B	$20.03B	$42.48B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

DTE Energy NPS by Gender

Female customers rated DTE Energy's NPS 2 points higher than Male customers.

Male

-47

DTE Energy's NPS was rated -47 by Male customers on Comparably.

20%

Promoters

13%

Passives

67%

Detractors

Female

-45

DTE Energy's NPS was rated -45 by Female customers on Comparably.

24%

Promoters

Passives

69%

Detractors

DTE Energy NPS by Ethnicity

DTE Energy's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -55	Caucasian	-55
African American/Black -67	African American/Black	-67
Native American -40	Native American	-40
Other -21	Other	-21

DTE Energy NPS by Age

DTE Energy's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

22%

78%

31-35

50%

36-40

33%

67%

41-45

18%

73%

46-50

67%

33%

51-55

44%

12%

44%

56-60

14%

86%

61-65

22%

11%

67%

66+

100%

DTE Energy NPS by Usage

DTE Energy's NPS was rated the highest by customers who have used DTE Energy's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
2 to 5 Years -80	2 to 5 Years	-80
5 to 10 Years -30	5 to 10 Years	-30
Over 10 Years -54	Over 10 Years	-54

DTE Energy NPS vs. Competitors

Compared to its competitors, DTE Energy's NPS is rated right above PacifiCorp, and is preceded by AES.

COMPANY		NPS Score
	NW Natural	31
	Entergy	21
	Exelon Corporation	21
	AES	13
	DTE Energy	-30
	PacifiCorp	-30
	Dynegy	-40
	American Electric Power	-45
	CenterPoint Energy	-61

DTE Energy NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, DTE Energy's NPS is rated right below Ford Motor Company.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	Tesla	29
	3M	22
	Stanley Black & Decker	22
	Ford Motor Company	13
	DTE Energy	-30

DTE Energy Customer Reviews

Out of the 16 DTE Energy customer reviews 6 were positive and 10 were constructive. DTE Energy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

DTE Energy Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of DTE Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

70%

30%

DTE Energy Customer Loyalty Score by Gender

Male customers rated DTE Energy's Customer Loyalty score 10% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of DTE Energy.

Male

79%

Yes

Female

69%

Yes

DTE Energy Customer Loyalty Score by Ethnicity

DTE Energy's Customer Loyalty score was rated the highest by Native American customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DTE Energy.

out of 100

Caucasian

out of 100

African American/Black

out of 100

Native American

out of 100

Other

DTE Energy Customer Loyalty Score by Age

DTE Energy's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of DTE Energy.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 70%	26-30	70%
31-35 78%	31-35	78%
36-40 85%	36-40	85%
41-45 59%	41-45	59%
46-50 70%	46-50	70%
51-55 90%	51-55	90%
56-60 61%	56-60	61%
61-65 80%	61-65	80%
66+ 74%	66+	74%

DTE Energy Customer Loyalty Score by Usage

DTE Energy's Customer Loyalty score was rated the highest by customers who have used DTE Energy's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

2 to 5 Years	46%
5 to 10 Years	73%
Over 10 Years	75%

DTE Energy Customer Loyalty Score by Industry

DTE Energy's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	100%
Accounting	100%
Automotive and Transportation	33%
Business and Consumer Services	78%
Education	40%
Healthcare, Hospitals and Medicine	67%
Mechanical, Civil or Industrial Engineering	70%
Transportation	82%

DTE Energy Customer Loyalty vs. Competitors

Compared to its competitors, DTE Energy's Customer Loyalty score is rated right above CenterPoint Energy, and is preceded by PacifiCorp.

COMPANY		Customer Loyalty Score
	NW Natural	87%
	Entergy	84%
	AES	82%
	Exelon Corporation	77%
	PacifiCorp	75%
	DTE Energy	70%
	CenterPoint Energy	66%
	American Electric Power	65%
	Dynegy	47%

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, DTE Energy's Customer Loyalty score is rated right below Tesla.

COMPANY		Customer Loyalty Score
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	3M	80%
	Ford Motor Company	80%
	Tesla	77%
	DTE Energy	70%

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DTE Energy Product Quality

2.4/5

DTE Energy has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.

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DTE Energy Product Information

DTE Energy’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated DTE Energy's product the highest. Reviewers from the Automotive and Transportation industry rated DTE Energy the lowest at 1.5.

Website: http://www.dteenergy.com

Company Size: 10,000+ Employees

Industry

Energy

Quick Insights into DTE Energy Product Quality

DTE Energy's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Mechanical, Civil or Industrial Engineering industry.

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Ranked DTE Energy Product Quality the Highest

46-50	3.8
Business and Consumer Services	3.6
5 to 10 Years	2.6

Ranked DTE Energy Product Quality the Lowest

Over 10 Years	2
66+	1.5
Mechanical, Civil or Industrial Engineering	1.5

DTE Energy Product Quality Score by Gender

Male customers rated DTE Energy's Product Quality score 0.1 stars higher than Female customers.

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Male

2.3/5

Female

2.2/5

DTE Energy Product Quality Score by Ethnicity

DTE Energy's Product Quality score was rated the highest by Native American customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 2.1	Caucasian	2.1
African American/Black 2	African American/Black	2
Native American 2.5	Native American	2.5
Other 2.5	Other	2.5

DTE Energy Product Quality Score by Age

DTE Energy's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2.3	18-25	2.3
26-30 2.1	26-30	2.1
31-35 2.5	31-35	2.5
36-40 2.6	36-40	2.6
41-45 2.1	41-45	2.1
46-50 3.8	46-50	3.8
51-55 3.1	51-55	3.1
56-60 1.5	56-60	1.5
61-65 2.5	61-65	2.5
66+ 1.5	66+	1.5

DTE Energy Product Quality Score by Usage

DTE Energy's Product Quality score was rated the highest by customers who have used DTE Energy's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	2.3
5 to 10 Years	2.6
Over 10 Years	2

DTE Energy Product Quality Score by Industry

DTE Energy's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

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Tech	2.6
Accounting	3
Automotive and Transportation	1.5
Business and Consumer Services	3.6
Education	2
Healthcare, Hospitals and Medicine	1.7
Mechanical, Civil or Industrial Engineering	1.5
Transportation	2

DTE Energy Product Quality vs. Competitors

Compared to its competitors, DTE Energy's Product Quality score is rated right above PacifiCorp, and is preceded by American Electric Power.

COMPANY		Product Quality Score
	NW Natural	4.2/5
	AES	3.8/5
	Exelon Corporation	3.5/5
	Entergy	3.5/5
	American Electric Power	2.7/5
	DTE Energy	2.4/5
	PacifiCorp	2.4/5
	Dynegy	2.3/5
	CenterPoint Energy	2.2/5

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, DTE Energy's Product Quality score is rated right below Ford Motor Company.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Ford Motor Company	3.5/5
	DTE Energy	2.4/5

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DTE Energy Pricing

DTE Energy ROI & Value For Money

2.2/5

DTE Energy has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.

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DTE Energy Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Mechanical, Civil or Industrial Engineering industry think that they had the lowest ROI from DTE Energy.

Quick Insights into DTE Energy ROI

DTE Energy's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Transportation industry.

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Ranked DTE Energy ROI the Highest

Business and Consumer Services	2.9
46-50	2.6
5 to 10 Years	2.2

Ranked DTE Energy ROI the Lowest

56-60	1.5
African American/Black	1.5
Transportation	1.5

DTE Energy ROI Score by Gender

Female customers rated DTE Energy's ROI score 0.1 stars higher than Male customers.

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Male

1.8/5

Female

1.9/5

DTE Energy ROI Score by Ethnicity

DTE Energy's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 1.8	Caucasian	1.8
African American/Black 1.5	African American/Black	1.5
Native American 1.7	Native American	1.7
Other 2.2	Other	2.2

DTE Energy ROI Score by Age

DTE Energy's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 2.1	18-25	2.1
26-30 1.5	26-30	1.5
31-35 2.4	31-35	2.4
36-40 2.2	36-40	2.2
41-45 1.8	41-45	1.8
46-50 2.6	46-50	2.6
51-55 2.5	51-55	2.5
56-60 1.5	56-60	1.5
61-65 1.7	61-65	1.7
66+ 1.7	66+	1.7

DTE Energy ROI Score by Usage

DTE Energy's ROI score was rated the highest by customers who have used DTE Energy's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	1.5
5 to 10 Years	2.2
Over 10 Years	1.7

DTE Energy ROI Score by Industry

DTE Energy's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Transportation industry customers.

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Tech	2.1
Accounting	2.6
Automotive and Transportation	1.6
Business and Consumer Services	2.9
Education	2
Healthcare, Hospitals and Medicine	1.6
Mechanical, Civil or Industrial Engineering	1.5
Transportation	1.5

DTE Energy Pricing vs. Competitors

Compared to its competitors, DTE Energy's ROI score is rated right above CenterPoint Energy, and is preceded by Dynegy.

COMPANY		Pricing Score
	NW Natural	4/5
	Exelon Corporation	3.7/5
	Entergy	3.6/5
	AES	3.4/5
	PacifiCorp	2.5/5
	American Electric Power	2.5/5
	Dynegy	2.3/5
	DTE Energy	2.2/5
	CenterPoint Energy	1.9/5

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, DTE Energy's ROI score is rated right below Ford Motor Company.

COMPANY		Pricing Score
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.7/5
	Ford Motor Company	3.4/5
	DTE Energy	2.2/5

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DTE Energy Customer Satisfaction (CSAT)

DTE Energy Customer Satisfaction (CSAT) Score

30 / 100

DTE Energy has an overall Customer Satisfaction score of 30 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	23%
Satisfied	7%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	16%
Very Dissatisfied	43%

Very Satisfied

23%

Satisfied

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

16%

Very Dissatisfied

43%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into DTE Energy Customer Satisfaction

DTE Energy's Customer Satisfaction score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Mechanical, Civil or Industrial Engineering industry.

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Ranked DTE Energy Customer Satisfaction the Highest

Business and Consumer Services	75%
46-50	67%
African American/Black	50%

Ranked DTE Energy Customer Satisfaction the Lowest

2 to 5 Years	0%
66+	0%
Mechanical, Civil or Industrial Engineering	0%

DTE Energy Customer Satisfaction Score by Gender

Female customers rated DTE Energy's Customer Satisfaction score 1 points higher than Male customers.

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31 / 100

Male

	Very Satisfied	17%
	Satisfied	14%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	17%
	Very Dissatisfied	46%

32 / 100

Female

	Very Satisfied	28%
	Satisfied	4%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	12%
	Very Dissatisfied	48%

DTE Energy Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

DTE Energy's Customer Satisfaction (CSAT) score was rated 23% according to Caucasian users and customers.

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23 / 100

Very Satisfied	12%
Satisfied	11%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	21%
Very Dissatisfied	47%

Very Satisfied

12%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

21%

Very Dissatisfied

47%

CSAT according to African American/Black

DTE Energy's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.

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50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

CSAT according to Native American

DTE Energy's Customer Satisfaction (CSAT) score was rated 40% according to Native American users and customers.

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40 / 100

Very Satisfied	20%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	60%

Very Satisfied

20%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

60%

CSAT according to Other

DTE Energy's Customer Satisfaction (CSAT) score was rated 39% according to Other users and customers.

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39 / 100

Very Satisfied	31%
Satisfied	8%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	15%
Very Dissatisfied	38%

Very Satisfied

31%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

38%

DTE Energy Customer Satisfaction Score by Age

DTE Energy's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

26-30

11%

31-35

33%

36-40

60%

41-45

36%

46-50

67%

51-55

50%

56-60

16%

61-65

24%

66+

DTE Energy Customer Satisfaction Score by Usage

DTE Energy's Customer Satisfaction score was rated the highest by customers who have used DTE Energy's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	0
5 to 10 Years	33
Over 10 Years	31

DTE Energy Customer Satisfaction Score by Industry

DTE Energy's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "DTE Energy Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
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			"groupId": 567,
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Tech	33
Automotive and Transportation	33
Business and Consumer Services	75
Education	33
Healthcare, Hospitals and Medicine	20
Mechanical, Civil or Industrial Engineering	0
Transportation	20

DTE Energy Customer Satisfaction vs. Competitors

Compared to its competitors, DTE Energy's Customer Satisfaction score is rated right above American Electric Power, and is preceded by Dynegy.

COMPANY		Customer Satisfaction (CSAT) Score
	NW Natural	84%
	AES	70%
	Entergy	65%
	Exelon Corporation	65%
	PacifiCorp	39%
	Dynegy	33%
	DTE Energy	30%
	American Electric Power	29%
	CenterPoint Energy	20%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, DTE Energy's Customer Satisfaction score is rated right below Ford Motor Company.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	79%
	3M	75%
	Tesla	74%
	Audi	74%
	Stanley Black & Decker	70%
	Ford Motor Company	62%
	DTE Energy	30%

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DTE Energy Customer Service

2.3/5

DTE Energy has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.

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About DTE Energy's Customer Service

Address

One Energy Plaza, Detroit, Michigan City, IN

Website

http://www.dteenergy.com

Phone Number

313-235-4000

Quick Insights into DTE Energy Customer Service

DTE Energy's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Mechanical, Civil or Industrial Engineering industry.

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Ranked DTE Energy Customer Service the Highest

46-50	3.6
Accounting	3.5
Other	2.5

Ranked DTE Energy Customer Service the Lowest

2 to 5 Years	1.5
56-60	1.5
Mechanical, Civil or Industrial Engineering	1.5

DTE Energy Customer Service Score by Gender

Male customers rated DTE Energy's Customer Service score 0.3 stars higher than Female customers.

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Male

2.2/5

Female

1.9/5

DTE Energy Customer Service Score by Ethnicity

DTE Energy's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.9	Caucasian	1.9
African American/Black 1.6	African American/Black	1.6
Native American 2.2	Native American	2.2
Other 2.5	Other	2.5

DTE Energy Customer Service Score by Age

DTE Energy's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 3.5	18-25	3.5
26-30 1.5	26-30	1.5
31-35 2.1	31-35	2.1
36-40 2.2	36-40	2.2
41-45 1.8	41-45	1.8
46-50 3.6	46-50	3.6
51-55 3	51-55	3
56-60 1.5	56-60	1.5
61-65 2.1	61-65	2.1
66+ 1.7	66+	1.7

DTE Energy Customer Service Score by Usage

DTE Energy's Customer Service score was rated the highest by customers who have used DTE Energy's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	1.5
5 to 10 Years	2.2
Over 10 Years	1.9

DTE Energy Customer Service Score by Industry

DTE Energy's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

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Tech	2.1
Accounting	3.5
Automotive and Transportation	1.5
Business and Consumer Services	3.4
Education	2
Healthcare, Hospitals and Medicine	1.5
Mechanical, Civil or Industrial Engineering	1.5
Transportation	2.1

DTE Energy Customer Service vs. Competitors

Compared to its competitors, DTE Energy's Customer Service score is rated right above Dynegy, and is preceded by American Electric Power.

COMPANY		Customer Service Score
	NW Natural	4/5
	Entergy	3.7/5
	AES	3.7/5
	Exelon Corporation	3.6/5
	PacifiCorp	2.7/5
	American Electric Power	2.4/5
	DTE Energy	2.3/5
	Dynegy	2.2/5
	CenterPoint Energy	1.9/5

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, DTE Energy's Customer Service score is rated right below Ford Motor Company.

COMPANY		Customer Service Score
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	3M	3.8/5
	Ford Motor Company	3.4/5
	DTE Energy	2.3/5

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DTE Energy as an Employer

4.3/5

DTE Energy has a 4.3/5 stars for its overall company culture rated by their employees

top

10%

CEO of DTE Energy

Gerard Anderson

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

DTE Energy scored a -30 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of DTE Energy would recommend the brand to a friend. ENPS measures how likely DTE Energy employees would recommend working at DTE Energy to a friend.

Net Promoter Score

-30

NPS Score

31%	Promoters
8%	Passive
61%	Detractors

Employee Net Promoter Score

eNPS Score

56%	Promoters
15%	Passive
29%	Detractors

Global Ranking Snapshot

DTE Energy is ranked #698 in the Global Top 100 Brands. It ranks just behind Pressed Juicery and just ahead of Datadog.

RANK			INDUSTRY
696	Belkin International	Chet Pipkin	Consumer Goods
697	Pressed Juicery	Hayden Slater	Food and Beverages
698	DTE Energy	Gerard Anderson	Energy and Manufacturing
699	Datadog	Olivier Pomel	Tech
700	Henkel	Carsten Knobel	Consumer Goods
701	Citadel	Kenneth Griffin	Banking and Financial Services
702	Xcel Energy	Benjamin G.S. Fowke III	Energy and Manufacturing

Energy and Manufacturing Ranking Snapshot

DTE Energy is ranked #59 in the Energy and Manufacturing Industry. It ranks just behind Flex and just ahead of Xcel Energy.

RANK		Location
57	Halliburton	Houston, TX
58	Flex	San Jose, CA
59	DTE Energy	Michigan City, IN
60	Xcel Energy	Minneapolis, MN
61	Infineon Technologies
62	Saudi Aramco	Houston, TX
63	BlackCamel Energy Ltd