First Advantage Operations Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Transparent, Fair, Integrity - a company I am proud to work for
Review from Operations Dept
They are accountable and transparent.
Review from Operations Dept
I like that the FA Canada leadership is presenting more opportunities to the staff for movement and advancement. Also, they listen and try to talk things out with their employees.
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I really appreciate how approachable the leadership team is. They create an environment where I feel comfortable sharing ideas or raising concerns, they genuinely listen.
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They have a clear vision and share it in a way that helps us align our work with company goals. They recognize talent and motivate us to push beyond our comfort zones. I like their ability to stay calm and decisive, even in challenging situations.
Review from Operations Dept
What does the leadership team need to get better at?
Proving more staff versus expecting us to keep taking on more work when we are already working 60+ hours a week.
Review from Operations Dept
They need to think about their Employee's work life balance, they need to understand that employees wait for their week offs and festive holidays to spend time with their loved ones, however Management still expect them to work and extend support on Saturdays and FA holidays too. this should change.
Review from Operations Dept
The leadership team needs to understand that quantity expectations cannot keep going up year after year. We are not machines.
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Communication is key for an organization this large and rather consistently we are missing key components. Applications, permissions, and other key items are altered or removed without any prior warning which delays production and causes unnecessary confusion.
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Being aware of the products, processes, and roles within the organization and within each division. I am not supported above my direct manager. I feel like myself and others within my division are being set up to fail. Communication with IT changes and updates are not shared with staff.
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What is the best part about your compensation package?
Ability to work from home.
Review from Operations Dept
Basic and HRA is the only best part.
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I value the stability my package provides. It gives me peace of mind to focus on doing my best work
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I appreciate that the pay is consistent with Company standards.
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My pay. Cannot say much else because we do not have stock options.
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Why do you feel undervalued and what would make you feel better about your compensation?
Legacy Sterling employees should get 1hr for lunch (30mins paid and 30 unpaid) instead of just 30mins unpaid, as that is what the FA employees get. There should be more encouragement to break up the day so there isn't burn out.
Review from Operations Dept
lack of recognition inadequate compensation compared to the market or peers,
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I would feel undervalued if my pay didn't match the responsibilities and impact of my work. It would make me feel better is fair, competitive compensation that reflects my contribution and industry standards.
Review from Operations Dept
Salary revision be aligned with designation
Review from Operations Dept
Market salary range often lays higher for positions than offered within FA. In addition, we see those with the company a longer time will not have further adjustments made for minimum wage changes so new employees are paid more from the start than existing employees working their way up.
Review from Operations Dept
What are some of the best things about your team?
Knowledgeable, helpful, accountable, and trustworthy
Review from Operations Dept
Collaboration and Change Agents within in the team
Review from Operations Dept
They are intelligent, collaborative and thoughful
Review from Operations Dept
The best thing about my team is how well we collaborate. Everyone is ready support each other, which makes enough tasks manageable.
Review from Operations Dept
We support each other and step in whenever someone needs help. We also communicate openly and honestly, which builds trust.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
I find that many of my coworkers lack simple communication skills and often don't care whether the quality of their work impacts others.
Review from Operations Dept
My job doesn't require me to interact that much with coworkers
Review from Operations Dept
My direct co-workers yes. Like the ones on my direct team. The other team, that falls under the same group, I do not at all want to interract with. Train new people and make sure everyone knows the roles of other positions. This has and continues to cause much tension in our area.
Review from Operations Dept
Coworkers must be coordinative and need to be unity. I could work together better if they are interacted in all the cases.
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Communiation is important (face to face, using teams, whatever
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What is most positive about the culture and environment at your company?
I do feel the organization truly cares about the employees. Our HR leader is knowledgeable, fair, helpful, and honest.
Review from Operations Dept
Work from Home is the most positive culture.
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Being able to speak to understanding coworker/friends is the most positive thing. Also being able to play music very loud.
Review from Operations Dept
the culture here encourages growth and continuous learning which keeps me excited to improve and take on new challenges
Review from Operations Dept
The culture promotes collaboration—everyone is approachable and willing to help. Everyone’s voice is valued, no matter the role. There are plenty of opportunities to take on new challenges
Review from Operations Dept
What needs to change to make the company culture better?
Equal and unbiased opportunities to showcase our skills.
Review from Operations Dept
leadership should be more mindful of the employees' needs.
Review from Operations Dept
More opportunities that don't just lead to management. Less focus on quantity and more focus on what the clients actually want (i.e., less bloated reports). Get rid of the dead weight that impacts the whole team.
Review from Operations Dept
If Process does not change constantly, it gets standardized easily which can reduce escalations and improves Quality and speed of work.
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maintain standard people and prohance not required
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What did you like most about the interview process?
THE INTERVIEWER WAS VERY POLITE AND PROFESSIONAL
Review from Operations Dept
It was transparent and fast
Review from Operations Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of First Advantage yet.
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What makes you most happy at work?
I have a great team, and we always strive to provide a positive customer experience. Even through challenges, I know I have support throughout the organization. We work together to provide top level service.
Review from Operations Dept
The work which keeps me engaged and competitive.
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Getting the work done makes me happy.
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what makes me happy is knowing that the effort I put in contributes to something meaningful
Review from Operations Dept
Working with a supportive and collaborative team makes me the happiest. Small gestures of appreciation from peers and leaders keep me positive. I feel happiest when I can grow and improve while contributing to the company
Review from Operations Dept
What's going wrong and how can it be improved?
Technology for my region is not up to date. Makes it hard to speak to a product that is broken.
Review from Operations Dept
As a middle manager, it's very hard to motivate team members to pitch in more without providing better increases to keep up with the aggressive cost of living hikes. In this position, I hear complaints from both below and above me to do better when I can't control what's driving the issues.
Review from Operations Dept
The work is only challenging because it's difficult to complete on deadline. It is not stimulating or satisfying. This is due to the focus on how many reports we can get out every day.
Review from Operations Dept
300 letters is far too small a restriction to convey exactly what is going wrong, but if I had to sum it up communication and lack of care for the product over profit are things that I believe are wrong and as for how to fix it we need to communicate and care about what it is we are providing.
Review from Operations Dept
constantly set up to fail. The past couple years have been the worst I have experienced. Not provided with the resources and IT assistance that is needed to do the job. Communication is poor on issues regarding IT permissions. Clients are very upset with us and there is nothing an individual can do.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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