KPMG NPS & Customer Reviews | Comparably
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Ranked
#68
in
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KPMG is ranked #68 in Business and Consumer Services Brands

About KPMG's Brand

KPMG is a provider of risk, financial services, business advisory, internal audit, corporate governance, tax and regulatory services for businesses. KPMG’s brand is ranked #468 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of KPMG. When compared to other organizations within the Business and Consumer Services industry, KPMG is ranked #68. Among its major competitors, KPMG is ranked in 4th place for NPS while Moss Adams LLP is 1st, and Deloitte (US) is 2nd. Overall, KPMG has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

74%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
4/5
Customer Service

KPMG Ranking

KPMG NPS

KPMG's Net Promoter Score (NPS) is a 25 with 53% Promoters, 19% Passives, and 28% Detractors. Net Promoter Score tracks whether KPMG's customers would recommend using the product based on a scale of -100 to 100.

KPMG Overall NPS

25
NPS
53%Promoters
19%Passives
28%Detractors
KPMG Overall NPS

KPMG NPS Trend

-100
-50
0
50
100
Jan 2025
26
Jan 202526
Feb 2025
26
Feb 202526
Mar 2025
26
Mar 202526
Apr 2025
26
Apr 202526
May 2025
25
May 202525
Jun 2025
25
Jun 202525
Jul 2025
25
Jul 202525
Aug 2025
25
Aug 202525
Sep 2025
25
Sep 202525
Oct 2025
25
Oct 202525
Nov 2025
25
Nov 202525
Dec 2025
25
Dec 202525

How Other Brands Compare

KPMG is ranked second for NPS among its competitors. Deloitte (US) and PwC come in first and third, with Accenture coming in at #4.

KPMG's Logo
KPMG
Accenture's Logo
Accenture
Deloitte (US) Logo
Deloitte (US)
PwC's Logo
PwC
Global Ranking#468#124#154#184
NPS25202725
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral-NeutralNeutral
Valuation Updated every 24 hours for public companies-$168.12B$4.87B$129.97M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

KPMG NPS by Gender

Male customers rated KPMG's NPS 10 points higher than Female customers.

Male

37

KPMG's NPS was rated 37 by Male customers on Comparably.

61%
Promoters
15%
Passives
24%
Detractors

Female

27

KPMG's NPS was rated 27 by Female customers on Comparably.

52%
Promoters
23%
Passives
25%
Detractors

KPMG NPS by Ethnicity

KPMG's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

-100
-50
0
50
100
Caucasian
34
Caucasian34
Hispanic or Latino
33
Hispanic or Latino33
African American/Black
29
African American/Black29
Asian or Pacific Islander
14
Asian or Pacific Islander14
Other
27
Other27

KPMG NPS by Age

KPMG's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

0
20
40
60
80
100
Promoters
68%
Passives
19%
Detractors
13%
18-2568%19%13%
Promoters
63%
Passives
15%
Detractors
22%
26-3063%15%22%
Promoters
55%
Passives
27%
Detractors
18%
31-3555%27%18%
Promoters
67%
Passives
0%
Detractors
33%
36-4067%0%33%
Promoters
16%
Passives
17%
Detractors
67%
41-4516%17%67%
Promoters
56%
Passives
11%
Detractors
33%
46-5056%11%33%
Promoters
30%
Passives
40%
Detractors
30%
51-5530%40%30%
Promoters
100%
Passives
0%
Detractors
0%
56-60100%0%0%
Promoters
16%
Passives
17%
Detractors
67%
66+16%17%67%

KPMG NPS by Usage

KPMG's NPS was rated the highest by customers who have used KPMG's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100
-50
0
50
100
Less than 1 Year
47
Less than 1 Year47
1 to 2 Years
47
1 to 2 Years47
2 to 5 Years
10
2 to 5 Years10
5 to 10 Years
19
5 to 10 Years19
Over 10 Years
19
Over 10 Years19

KPMG NPS vs. Competitors

Compared to its competitors, KPMG's NPS is rated right above PwC, and is preceded by Grant Thornton LLP.

KPMG NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, KPMG's NPS is rated right above Accenture, and is preceded by Bloomberg.

KPMG Customer Reviews

Out of the 28 KPMG customer reviews 22 were positive and 6 were constructive. KPMG customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
It's the best company after all
What do you value most about this brand?
It's distinctive and easy to recognize.
What do you value most about this brand?
their values are top notch
What do you value most about this brand?
great incredible company so awesome
What do you value most about this brand?
All is good so far

KPMG Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of KPMG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74
74%
26
26%
KPMG Customer Loyalty

KPMG Customer Loyalty Score by Gender

Male customers rated KPMG's Customer Loyalty score 10% higher than Female customers.

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Male
81%
Yes
Female
71%
Yes

KPMG Customer Loyalty Score by Ethnicity

KPMG's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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72
out of 100
Caucasian
70
out of 100
Hispanic or Latino
80
out of 100
African American/Black
80
out of 100
Asian or Pacific Islander
86
out of 100
Other

KPMG Customer Loyalty Score by Age

KPMG's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
72%
18-2572%
26-30
79%
26-3079%
31-35
71%
31-3571%
36-40
76%
36-4076%
41-45
70%
41-4570%
46-50
90%
46-5090%
51-55
73%
51-5573%
56-60
100%
56-60100%
66+
85%
66+85%

KPMG Customer Loyalty Score by Usage

KPMG's Customer Loyalty score was rated the highest by customers who have used KPMG's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
66%
1 to 2 Years
90%
2 to 5 Years
79%
5 to 10 Years
78%
Over 10 Years
84%

KPMG Customer Loyalty Score by Industry

KPMG's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Consulting industry customers.

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Tech
75%
Accounting
85%
Aerospace and Aviation
55%
Architecture and Planning
78%
Banking and Financial Services
73%
Consulting
55%
Healthcare, Hospitals and Medicine
78%
Insurance
100%
Energy and Manufacturing
100%
Telecommunications
100%

KPMG Customer Loyalty vs. Competitors

Compared to its competitors, KPMG's Customer Loyalty score is rated right above McKinsey & Company, and is preceded by Bain & Company.

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KPMG's Logo
VS
Moss Adams LLP's Logo
Ernst & Young (EY) Logo
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McKinsey & Company's Logo
Grant Thornton LLP's Logo
Deloitte (US) Logo
Accenture's Logo
PwC's Logo
Maximus' Logo

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, KPMG's Customer Loyalty score is rated right above FedEx, and is preceded by Bloomberg.

COMPANYCustomer Loyalty Score
USAA87%
Visa84%
T-Mobile82%
Verizon80%
Bloomberg76%
KPMG74%
FedEx74%
Allstate74%
Accenture71%

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KPMG Product Quality

3.8/5

KPMG has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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KPMG Product Information

KPMG’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated KPMG's product the highest. Reviewers from the Consulting industry rated KPMG the lowest at 3.6.

Website
https://home.kpmg.com/us/en/home.html
Company Size
10,000+ Employees

Industry

Professional Services

Quick Insights into KPMG Product Quality

KPMG's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.

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Ranked KPMG Product Quality the Highest

56-60
4.6
Telecommunications
4.6
1 to 2 Years
4.3

Ranked KPMG Product Quality the Lowest

Over 10 Years
3.4
Aerospace and Aviation
3.2
66+
2

KPMG Product Quality Score by Gender

Male customers rated KPMG's Product Quality score 0.2 stars higher than Female customers.

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Male

4/5

Female

3.8/5

KPMG Product Quality Score by Ethnicity

KPMG's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4
Caucasian4
Hispanic or Latino
3.7
Hispanic or Latino3.7
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Other
3.6
Other3.6

KPMG Product Quality Score by Age

KPMG's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
4.3
26-304.3
31-35
3.8
31-353.8
36-40
3.8
36-403.8
41-45
2.7
41-452.7
46-50
4.3
46-504.3
51-55
3.6
51-553.6
56-60
4.6
56-604.6
66+
2
66+2

KPMG Product Quality Score by Usage

KPMG's Product Quality score was rated the highest by customers who have used KPMG's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4
1 to 2 Years
4.3
2 to 5 Years
3.8
5 to 10 Years
3.6
Over 10 Years
3.4

KPMG Product Quality Score by Industry

KPMG's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
3.5
Accounting
4.4
Aerospace and Aviation
3.2
Architecture and Planning
4
Banking and Financial Services
4.4
Consulting
3.6
Healthcare, Hospitals and Medicine
3.7
Insurance
3.8
Energy and Manufacturing
4.3
Telecommunications
4.6

KPMG Product Quality vs. Competitors

Compared to its competitors, KPMG's Product Quality score is rated right above PwC, and is preceded by Ernst & Young (EY).

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, KPMG's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.

COMPANYProduct Quality Score
Visa4.1/5
Bloomberg3.9/5
KPMG3.8/5
Accenture3.7/5
FedEx3.6/5
USAA3.3/5
Verizon3.3/5
T-Mobile3.1/5
Allstate2.3/5

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KPMG Pricing

KPMG ROI & Value For Money

3.8/5

KPMG has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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KPMG Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from KPMG.

Quick Insights into KPMG ROI

KPMG's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.

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Ranked KPMG ROI the Highest

56-60
4.6
Telecommunications
4.5
1 to 2 Years
4.1

Ranked KPMG ROI the Lowest

5 to 10 Years
3.5
Aerospace and Aviation
3.2
66+
2

KPMG ROI Score by Gender

Female customers rated KPMG's ROI score 0.1 stars higher than Male customers.

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Male

3.8/5

Female

3.9/5

KPMG ROI Score by Ethnicity

KPMG's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.7
Caucasian3.7
Hispanic or Latino
3.8
Hispanic or Latino3.8
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
3.8
Other3.8

KPMG ROI Score by Age

KPMG's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
4
26-304
31-35
3.9
31-353.9
36-40
3.8
36-403.8
41-45
2.1
41-452.1
46-50
3.9
46-503.9
51-55
3.5
51-553.5
56-60
4.6
56-604.6
66+
2
66+2

KPMG ROI Score by Usage

KPMG's ROI score was rated the highest by customers who have used KPMG's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
4.1
2 to 5 Years
3.5
5 to 10 Years
3.5
Over 10 Years
3.6

KPMG ROI Score by Industry

KPMG's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
3.6
Accounting
4.3
Aerospace and Aviation
3.2
Architecture and Planning
3.3
Banking and Financial Services
4
Consulting
3.8
Healthcare, Hospitals and Medicine
3.7
Insurance
4.1
Energy and Manufacturing
4.3
Telecommunications
4.5

KPMG Pricing vs. Competitors

Compared to its competitors, KPMG's ROI score is rated right above Ernst & Young (EY), and is preceded by Bain & Company.

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Moss Adams LLP's Logo
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Grant Thornton LLP's Logo
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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, KPMG's ROI score is rated right above Accenture, and is preceded by Bloomberg.

COMPANYPricing Score
Visa3.9/5
Bloomberg3.9/5
KPMG3.8/5
Accenture3.6/5
FedEx3.4/5
USAA3.2/5
Verizon3.1/5
T-Mobile3/5
Allstate2.3/5

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KPMG Customer Satisfaction (CSAT)

KPMG Customer Satisfaction (CSAT) Score

77 / 100

KPMG has an overall Customer Satisfaction score of 77 rated by its users and customers.

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Very Satisfied41%
Satisfied36%
Neither Satisfied nor Dissatisfied12%
Dissatisfied5%
Very Dissatisfied6%
Very Satisfied
41%
Satisfied
36%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
5%
Very Dissatisfied
6%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into KPMG Customer Satisfaction

KPMG's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers ages 66+.

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Ranked KPMG Customer Satisfaction the Highest

46-50
100%
Architecture and Planning
100%
Hispanic or Latino
100%

Ranked KPMG Customer Satisfaction the Lowest

Insurance
67%
Over 10 Years
64%
66+
34%

KPMG Customer Satisfaction Score by Gender

Male customers rated KPMG's Customer Satisfaction score 6 points higher than Female customers.

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84 / 100
Male
Very Satisfied
50%
Satisfied
34%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
5%
Very Dissatisfied
5%
78 / 100
Female
Very Satisfied
39%
Satisfied
39%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
2%

KPMG Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

KPMG's Customer Satisfaction (CSAT) score was rated 76% according to Caucasian users and customers.

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76 / 100
Very Satisfied54%
Satisfied22%
Neither Satisfied nor Dissatisfied9%
Dissatisfied6%
Very Dissatisfied9%
Very Satisfied
54%
Satisfied
22%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
9%

CSAT according to Hispanic or Latino

KPMG's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100
Very Satisfied33%
Satisfied67%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

KPMG's Customer Satisfaction (CSAT) score was rated 88% according to African American/Black users and customers.

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88 / 100
Very Satisfied38%
Satisfied50%
Neither Satisfied nor Dissatisfied8%
Dissatisfied0%
Very Dissatisfied4%
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
4%

CSAT according to Asian or Pacific Islander

KPMG's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.

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80 / 100
Very Satisfied38%
Satisfied42%
Neither Satisfied nor Dissatisfied12%
Dissatisfied8%
Very Dissatisfied0%
Very Satisfied
38%
Satisfied
42%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
0%

CSAT according to Other

KPMG's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

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75 / 100
Very Satisfied56%
Satisfied19%
Neither Satisfied nor Dissatisfied13%
Dissatisfied6%
Very Dissatisfied6%
Very Satisfied
56%
Satisfied
19%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
6%

KPMG Customer Satisfaction Score by Age

KPMG's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
88%
Very Satisfied
48%
Satisfied
40%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
4%
18-2588%
26-30 CSAT Score
87%
Very Satisfied
61%
Satisfied
26%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
0%
26-3087%
31-35 CSAT Score
75%
Very Satisfied
40%
Satisfied
35%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
5%
31-3575%
36-40 CSAT Score
83%
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
36-4083%
41-45 CSAT Score
60%
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
41-4560%
46-50 CSAT Score
100%
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%
51-55 CSAT Score
76%
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
0%
51-5576%
66+ CSAT Score
34%
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
66+34%

KPMG Customer Satisfaction Score by Usage

KPMG's Customer Satisfaction score was rated the highest by customers who have used KPMG's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
80
1 to 2 Years
96
2 to 5 Years
80
5 to 10 Years
74
Over 10 Years
64

KPMG Customer Satisfaction Score by Industry

KPMG's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Insurance industry customers.

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Tech
74
Accounting
89
Aerospace and Aviation
75
Architecture and Planning
100
Banking and Financial Services
84
Consulting
75
Insurance
67
Energy and Manufacturing
100

KPMG Customer Satisfaction vs. Competitors

Compared to its competitors, KPMG's Customer Satisfaction score is rated right above Accenture, and is preceded by McKinsey & Company.

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KPMG's Logo
VS
Bain & Company's Logo
McKinsey & Company's Logo
Accenture's Logo
Deloitte (US) Logo
Ernst & Young (EY) Logo
Grant Thornton LLP's Logo
PwC's Logo
Maximus' Logo
Moss Adams LLP's Logo

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, KPMG's Customer Satisfaction score is rated right above Bloomberg, and is preceded by Visa.

COMPANYCustomer Satisfaction (CSAT) Score
Visa82%
KPMG77%
Bloomberg76%
Accenture75%
FedEx65%
Verizon55%
T-Mobile50%
Allstate33%
USAA30%

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KPMG's Logo
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Visa's Logo
Bloomberg's Logo
Accenture's Logo
FedEx's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo
USAA's Logo

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KPMG Customer Service

4/5

KPMG has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About KPMG's Customer Service

Address

345 Park Avenue, New York City, NY 10154


Website

https://home.kpmg.com/us/en/home.html


Phone Number

31-20-656-7890

Quick Insights into KPMG Customer Service

KPMG's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.

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Ranked KPMG Customer Service the Highest

56-60
4.8
Telecommunications
4.6
1 to 2 Years
4.3

Ranked KPMG Customer Service the Lowest

Over 10 Years
3.4
Aerospace and Aviation
3
66+
2.1

KPMG Customer Service Score by Gender

Male customers rated KPMG's Customer Service score 0.1 stars higher than Female customers.

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Male

4/5

Female

3.9/5

KPMG Customer Service Score by Ethnicity

KPMG's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
3.7
Caucasian3.7
Hispanic or Latino
3.7
Hispanic or Latino3.7
African American/Black
4
African American/Black4
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
3.7
Other3.7

KPMG Customer Service Score by Age

KPMG's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
4.4
18-254.4
26-30
4.1
26-304.1
31-35
4
31-354
36-40
3.8
36-403.8
41-45
2.6
41-452.6
46-50
3.9
46-503.9
51-55
3.4
51-553.4
56-60
4.8
56-604.8
66+
2.1
66+2.1

KPMG Customer Service Score by Usage

KPMG's Customer Service score was rated the highest by customers who have used KPMG's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
4.3
2 to 5 Years
3.6
5 to 10 Years
3.7
Over 10 Years
3.4

KPMG Customer Service Score by Industry

KPMG's Customer Service score was rated the highest by Telecommunications industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
3.6
Accounting
4.4
Aerospace and Aviation
3
Architecture and Planning
3.8
Banking and Financial Services
4.3
Consulting
3.8
Healthcare, Hospitals and Medicine
3.9
Insurance
3.8
Energy and Manufacturing
4.5
Telecommunications
4.6

KPMG Customer Service vs. Competitors

Compared to its competitors, KPMG's Customer Service score is rated right above Ernst & Young (EY), and is preceded by Moss Adams LLP.

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KPMG's Logo
VS
Bain & Company's Logo
Moss Adams LLP's Logo
Ernst & Young (EY) Logo
Deloitte (US) Logo
PwC's Logo
McKinsey & Company's Logo
Accenture's Logo
Grant Thornton LLP's Logo
Maximus' Logo

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, KPMG's Customer Service score is rated right above Visa.

COMPANYCustomer Service Score
KPMG4/5
Visa4/5
Bloomberg4/5
Accenture3.8/5
FedEx3.5/5
USAA3.3/5
Verizon3.1/5
T-Mobile3/5
Allstate2.4/5

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KPMG's Logo
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Visa's Logo
Bloomberg's Logo
Accenture's Logo
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USAA's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo

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KPMG as an Employer

3.8/5

KPMG has a 3.8/5 stars for its overall company culture rated by their employees

  KPMG CEO
top
25%
CEO of KPMG

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

KPMG scored a 25 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of KPMG would recommend the brand to a friend. ENPS measures how likely KPMG employees would recommend working at KPMG to a friend.

Net Promoter Score

25
NPS Score
53%Promoters
19%Passive
28%Detractors

Employee Net Promoter Score

5
eNPS Score
40%Promoters
25%Passive
35%Detractors

Global Ranking Snapshot

KPMG is ranked #468 in the Global Top 100 Brands. It ranks just behind Smartsheet and just ahead of West Marine.

RANKCOMPANYCEOINDUSTRY
466
The North Face  The North Face CEO
Todd Spaletto
Fashion and Beauty
467
Smartsheet  Smartsheet CEO
Rajeev Singh
Tech
468
KPMG  KPMG CEO
Bill Thomas
Business and Consumer Services
469
West Marine  West Marine CEO
Ken Seipel
Retail
470
Georgia-Pacific  Georgia-Pacific CEO
Christian Fischer
Energy and Manufacturing
471
Phillips66  Phillips66 CEO
Greg Garland
Energy and Manufacturing
472
Constellation Brands  Constellation Brands CEO
Rob Sands
Food and Beverages

Business and Consumer Services Ranking Snapshot

KPMG is ranked #68 in the Business and Consumer Services Industry. It ranks just behind Blackbaud and just ahead of Seagate Technology.

RANKCOMPANYLocation
66
Vista
Waltham, MA
67
Blackbaud
Charleston, SC
68
KPMG
New York City, NY
69
Seagate Technology
Cupertino, CA
70
Gartner
Stamford, CT
71
United Rentals
Stamford, CT
72
Pampered Chef
Addison, IL