U-Haul CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
We have fun and develop strong bonds with eachother as well as with customers. I love it.
Review from Customer Support Dept
positive, an environment that keeps you motivated and ready to go even on the slowest days
Review from Customer Support Dept
What do you like best about the leadership team?
They stand behind their employees.
Review from Customer Support Dept
The ability to have Open communication
Review from Customer Support Dept
They are approachable and easy to talk to
Review from Customer Support Dept
They are compassionate and willing to work with people's situations.
Review from Customer Support Dept
They're understanding and try to work with the employees.
Review from Customer Support Dept
What does the leadership team need to get better at?
Providing balance between work and personal life
Review from Customer Support Dept
Everything. No management at all
Review from Customer Support Dept
Work from home position, management is always available but no real connection with them since you never actually meet them or know what they look like.
Review from Customer Support Dept
Lots of right wing politics. Lots of trump praise. Lots of manager shifting. Lots of getting yelled at by customers for things you cannot control. Shoen is an embarrassment.
Review from Customer Support Dept
listening to and acknowledging employees concerns
Review from Customer Support Dept
What is the best part about your compensation package?
personally do not have them however I am aware how good the benefit package is
Review from Customer Support Dept
The benefits, honestly. Dental on day 1
Review from Customer Support Dept
Vacation time is the best thing
Review from Customer Support Dept
Free two bedroom apartment on property with storage.
Review from Customer Support Dept
Nothing there is no benefits because they won’t let you work full time
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
If the company would stop cutting the part-time hours so steeply in the winter time.
Review from Customer Support Dept
i have a family of 4 i need good insurance
Review from Customer Support Dept
Yes, actually working only for he's a week instead of 80 or more hrs a week
Review from Customer Support Dept
I am expected to do the work of 2 people while getting paid for 1/2 person
Review from Customer Support Dept
Pay is great, some benefits are offered to part time employees but not a lot.
Review from Customer Support Dept
What are some of the best things about your team?
young and trying in need a little more guidance
Review from Customer Support Dept
People at uhaul stay for a while.
Review from Customer Support Dept
They are people I actually like
Review from Customer Support Dept
I built it and they work hard for me and I work.hard for them
Review from Customer Support Dept
Most of my coworkers are easy to work with.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
If there was a focus on teamwork
Review from Customer Support Dept
Never work as a team, you never know your coworkers.
Review from Customer Support Dept
my team works together fine. it is the rest of upper management in uhaul that can't work with the rest of us. There is minimal to no training for lower management that is geared for success.
Review from Customer Support Dept
on just doing their job and not waiting for the next person to do it.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
busy and not petty as with some other places
Review from Customer Support Dept
Our ability to joke around even during stressful moments. Uhaul cares about health a lot and reminds you to take care.
Review from Customer Support Dept
I get freedom to complete my work how I want
Review from Customer Support Dept
We are like a family and out customers become part of that family as well
Review from Customer Support Dept
Most everyone is willing to lend a hand if you need assistance.
Review from Customer Support Dept
What needs to change to make the company culture better?
Stop forcing employees to be healthy, rework the budget so there are more employees for customers and managers can work the 49 he's they are paid for not the 40 hrs over that uhaul makes them work for free
Review from Customer Support Dept
Make managers actually do their job
Review from Customer Support Dept
What did you like most about the interview process?
was not necessary but was nice
Review from Customer Support Dept
How the managers who I worked under came down to interview me. That was a nice touch
Review from Customer Support Dept
It was an easy process
Review from Customer Support Dept
I was able to speak freely and be myself, my outgoing, playful personality was accepted vs being serious
Review from Customer Support Dept
The interviewer was very nice, and didnt judge me unfairly.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of U-Haul yet.
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What makes you most happy at work?
taking care of customers and getting them what they need
Review from Customer Support Dept
Having benefits during a global pandemic
Review from Customer Support Dept
Accomplishing tasks and making our customers happy.
Review from Customer Support Dept
Just being able to satisfy customers and make their lives less stressful, especially when they are doing a stressful thing such as moving
Review from Customer Support Dept
When customers actually appreciate your help
Review from Customer Support Dept
What's going wrong and how can it be improved?
I work over 80 hrs a week, no personal time, no time off, not allowed to use my vacation as I would like, not enough payroll or employees, they did not ask permission and I am not reimbursed for the company is of my personal cell phone... They only way to improve, the company needs honesty
Review from Customer Support Dept
Management does not manage anything
Review from Customer Support Dept
Better hours and more face to face meeting.
Review from Customer Support Dept
dealing with irate customers on a daily basis can be stressful
Review from Customer Support Dept
too many calls and not enough people to handle them
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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