Booking.com NPS & Customer Reviews | Comparably
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Ranked
#196
in
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Booking.com is ranked #196 in Tech Brands

About Booking.com's Brand

Founded in 1996, Booking.com is the world's most popular hotel reservations website, with trusted services in 41 languages. Booking.com’s brand is ranked #588 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Booking.com. When compared to other organizations within the Tech industry, Booking.com is ranked #196. Among its major competitors, Booking.com is ranked in 6th place for NPS while Airbnb is 1st, and Tripadvisor is 2nd.Their current market cap is $97.57B

Brand at a Glance

68%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.9/5
Customer Service

Booking.com CMO

Booking.com Ranking

Booking.com NPS

Booking.com's Net Promoter Score (NPS) is a -1 with 42% Promoters, 15% Passives, and 43% Detractors. Net Promoter Score tracks whether Booking.com's customers would recommend using the product based on a scale of -100 to 100.

Booking.com Overall NPS

-1
NPS
42%Promoters
15%Passives
43%Detractors
Booking.com Overall NPS

Booking.com NPS Trend

-100
-50
0
50
100
Jun 2024
-2
Jun 2024-2
Jul 2024
-2
Jul 2024-2
Aug 2024
-2
Aug 2024-2
Sep 2024
-2
Sep 2024-2
Oct 2024
-2
Oct 2024-2
Nov 2024
-2
Nov 2024-2
Dec 2024
-2
Dec 2024-2
Mar 2025
-2
Mar 2025-2
Jun 2025
-2
Jun 2025-2
Jul 2025
-2
Jul 2025-2
Aug 2025
-2
Aug 2025-2
Oct 2025
-2
Oct 2025-2

How Other Brands Compare

Booking.com is ranked #4 for NPS among its competitors. Airbnb and Tripadvisor come in first and second, with KAYAK coming in at third. Among those competitors, it is the lowest valued company.

Booking.com's Logo
Booking.com
Airbnb's Logo
Airbnb
Tripadvisor's Logo
Tripadvisor
KAYAK's Logo
KAYAK
Global Ranking#588#78#369#422
NPS-124219
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutral-
Valuation Updated every 24 hours for public companies$97.57B$18.00B$4.86B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Booking.com NPS by Gender

Male customers rated Booking.com's NPS 2 points higher than Female customers.

Male

-16

Booking.com's NPS was rated -16 by Male customers on Comparably.

33%
Promoters
18%
Passives
49%
Detractors

Female

-18

Booking.com's NPS was rated -18 by Female customers on Comparably.

37%
Promoters
8%
Passives
55%
Detractors

Booking.com NPS by Ethnicity

Booking.com's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

-100
-50
0
50
100
Caucasian
-26
Caucasian-26
Hispanic or Latino
0
Hispanic or Latino0
African American/Black
-28
African American/Black-28
Asian or Pacific Islander
-13
Asian or Pacific Islander-13
Native American
0
Native American0
Other
-23
Other-23

Booking.com NPS by Age

Booking.com's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

0
20
40
60
80
100
Promoters
68%
Passives
27%
Detractors
5%
18-2568%27%5%
Promoters
48%
Passives
14%
Detractors
38%
26-3048%14%38%
Promoters
64%
Passives
12%
Detractors
24%
31-3564%12%24%
Promoters
41%
Passives
23%
Detractors
36%
36-4041%23%36%
Promoters
26%
Passives
7%
Detractors
67%
41-4526%7%67%
Promoters
0%
Passives
0%
Detractors
100%
46-500%0%100%
Promoters
0%
Passives
0%
Detractors
100%
51-550%0%100%
Promoters
25%
Passives
0%
Detractors
75%
56-6025%0%75%
Promoters
18%
Passives
9%
Detractors
73%
61-6518%9%73%
Promoters
12%
Passives
6%
Detractors
82%
66+12%6%82%

Booking.com NPS by Usage

Booking.com's NPS was rated the highest by customers who have used Booking.com's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-44
Less than 1 Year-44
1 to 2 Years
-10
1 to 2 Years-10
2 to 5 Years
3
2 to 5 Years3
5 to 10 Years
-7
5 to 10 Years-7
Over 10 Years
-29
Over 10 Years-29

Booking.com NPS vs. Competitors

Compared to its competitors, Booking.com's NPS is rated right above Despegar.com, and is preceded by Expedia Group.

Booking.com NPS vs Companies in Tech

In the Tech industry, Booking.com's NPS is rated right below Peloton.

Booking.com Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Booking.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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68
68%
32
32%
Booking.com Customer Loyalty

Booking.com Customer Loyalty Score by Gender

Female customers rated Booking.com's Customer Loyalty score 4% higher than Male customers.

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Male
68%
Yes
Female
72%
Yes

Booking.com Customer Loyalty Score by Ethnicity

Booking.com's Customer Loyalty score was rated the highest by Native American customers, and the lowest by African American/Black customers.

% who answered "Yes"

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68
out of 100
Caucasian
70
out of 100
Hispanic or Latino
67
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
78
out of 100
Native American
77
out of 100
Other

Booking.com Customer Loyalty Score by Age

Booking.com's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
18-25
76%
18-2576%
26-30
74%
26-3074%
31-35
83%
31-3583%
36-40
75%
36-4075%
41-45
70%
41-4570%
46-50
70%
46-5070%
51-55
73%
51-5573%
56-60
72%
56-6072%
61-65
51%
61-6551%
66+
47%
66+47%

Booking.com Customer Loyalty Score by Usage

Booking.com's Customer Loyalty score was rated the highest by customers who have used Booking.com's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
31%
1 to 2 Years
61%
2 to 5 Years
81%
5 to 10 Years
84%
Over 10 Years
74%

Booking.com Customer Loyalty Score by Industry

Booking.com's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech
78%
Accounting
59%
Aerospace and Aviation
40%
Architecture and Planning
60%
Arts and Entertainment
70%
Banking and Financial Services
100%
Business and Consumer Services
33%
Construction
70%
Education
73%
Healthcare, Hospitals and Medicine
64%
Hospitality
70%
Travel and Hospitality
74%
Marketing, Advertising and Research
78%

Booking.com Customer Loyalty vs. Competitors

Compared to its competitors, Booking.com's Customer Loyalty score is rated right above Extended Stay America, and is preceded by KAYAK.

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Booking.com's Logo
VS
Airbnb's Logo
Trivago's Logo
Expedia Group's Logo
Hotels.com's Logo
Tripadvisor's Logo
KAYAK's Logo
Extended Stay America's Logo
Priceline.com's Logo
Despegar.com's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Booking.com's Customer Loyalty score is rated right below Peloton.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%
Booking.com68%

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Booking.com's Logo
VS
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Peloton's Logo

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Booking.com Product Quality

3.1/5

Booking.com has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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Booking.com Product Information

Booking.com’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Booking.com's product the highest. Reviewers from the Construction industry rated Booking.com the lowest at 2.8.

Website
https://www.booking.com
Company Size
10,000+ Employees

Industry

Tech
Ecommerce and Marketplaces
Travel

Quick Insights into Booking.com Product Quality

Booking.com's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Booking.com Product Quality the Highest

18-25
4.3
Tech
3.9
Native American
3.7

Ranked Booking.com Product Quality the Lowest

Less than 1 Year
2
66+
1.5
Aerospace and Aviation
1.5

Booking.com Product Quality Score by Gender

Male customers rated Booking.com's Product Quality score 0.3 stars higher than Female customers.

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Male

2.9/5

Female

2.6/5

Booking.com Product Quality Score by Ethnicity

Booking.com's Product Quality score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
2.5
Caucasian2.5
Hispanic or Latino
2.2
Hispanic or Latino2.2
African American/Black
2.4
African American/Black2.4
Asian or Pacific Islander
2.7
Asian or Pacific Islander2.7
Native American
3.7
Native American3.7
Other
2.5
Other2.5

Booking.com Product Quality Score by Age

Booking.com's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
3.4
26-303.4
31-35
3.6
31-353.6
36-40
3.4
36-403.4
41-45
2.1
41-452.1
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
2.4
56-602.4
61-65
2
61-652
66+
1.5
66+1.5

Booking.com Product Quality Score by Usage

Booking.com's Product Quality score was rated the highest by customers who have used Booking.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2
1 to 2 Years
3.2
2 to 5 Years
2.8
5 to 10 Years
3
Over 10 Years
2.6

Booking.com Product Quality Score by Industry

Booking.com's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
3.9
Accounting
2.1
Aerospace and Aviation
1.5
Architecture and Planning
3.3
Arts and Entertainment
2.7
Banking and Financial Services
3
Business and Consumer Services
3.4
Construction
2.8
Education
2.1
Healthcare, Hospitals and Medicine
3
Hospitality
2.5
Travel and Hospitality
3.3
Marketing, Advertising and Research
3.4

Booking.com Product Quality vs. Competitors

Compared to its competitors, Booking.com's Product Quality score is rated right above Despegar.com, and is preceded by Expedia Group.

COMPANYProduct Quality Score
Tripadvisor4/5
Airbnb3.7/5
Trivago3.7/5
KAYAK3.5/5
Expedia Group3.2/5
Booking.com3.1/5
Despegar.com2.6/5
Extended Stay America1.5/5
Priceline.com1.5/5
Hotels.com1.5/5

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Booking.com's Logo
VS
Tripadvisor's Logo
Airbnb's Logo
Trivago's Logo
KAYAK's Logo
Expedia Group's Logo
Despegar.com's Logo
Extended Stay America's Logo
Priceline.com's Logo
Hotels.com's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Booking.com's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Nintendo4.4/5
Zoom Video Communications4.3/5
Apple4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Peloton4/5
ROBLOX4/5
Booking.com3.1/5

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Booking.com's Logo
VS
Nintendo's Logo
Zoom Video Communications' Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
Google's Logo
Peloton's Logo
ROBLOX's Logo

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Booking.com Pricing

Booking.com ROI & Value For Money

3/5

Booking.com has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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Booking.com Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Booking.com.

Quick Insights into Booking.com ROI

Booking.com's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.

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Ranked Booking.com ROI the Highest

18-25
4.2
Tech
3.7
Native American
3.3

Ranked Booking.com ROI the Lowest

Other
2.3
Accounting
2
66+
1.5

Booking.com ROI Score by Gender

Male customers rated Booking.com's ROI score 0.3 stars higher than Female customers.

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Male

2.8/5

Female

2.5/5

Booking.com ROI Score by Ethnicity

Booking.com's ROI score was rated the highest by Native American customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.4
Caucasian2.4
Hispanic or Latino
2.5
Hispanic or Latino2.5
African American/Black
2.8
African American/Black2.8
Asian or Pacific Islander
2.9
Asian or Pacific Islander2.9
Native American
3.3
Native American3.3
Other
2.3
Other2.3

Booking.com ROI Score by Age

Booking.com's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
3.3
26-303.3
31-35
3.8
31-353.8
36-40
3.3
36-403.3
41-45
2
41-452
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
1.9
56-601.9
61-65
2.4
61-652.4
66+
1.5
66+1.5

Booking.com ROI Score by Usage

Booking.com's ROI score was rated the highest by customers who have used Booking.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.3
1 to 2 Years
2.9
2 to 5 Years
2.8
5 to 10 Years
2.8
Over 10 Years
2.7

Booking.com ROI Score by Industry

Booking.com's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech
3.7
Accounting
2
Aerospace and Aviation
2.4
Architecture and Planning
3.3
Arts and Entertainment
2.5
Banking and Financial Services
2.9
Business and Consumer Services
3.5
Construction
2.5
Education
2.1
Healthcare, Hospitals and Medicine
2.9
Hospitality
2.2
Travel and Hospitality
3.1
Marketing, Advertising and Research
3.6

Booking.com Pricing vs. Competitors

Compared to its competitors, Booking.com's ROI score is rated right above Despegar.com, and is preceded by Expedia Group.

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Booking.com's Logo
VS
Tripadvisor's Logo
Trivago's Logo
Airbnb's Logo
KAYAK's Logo
Expedia Group's Logo
Despegar.com's Logo
Priceline.com's Logo
Extended Stay America's Logo
Hotels.com's Logo

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ROI for Other Tech Brands

In the Tech industry, Booking.com's ROI score is rated right below ROBLOX.

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Booking.com's Logo
VS
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Apple's Logo
ROBLOX's Logo

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Booking.com Customer Satisfaction (CSAT)

Booking.com Customer Satisfaction (CSAT) Score

54 / 100

Booking.com has an overall Customer Satisfaction score of 54 rated by its users and customers.

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Very Satisfied23%
Satisfied31%
Neither Satisfied nor Dissatisfied5%
Dissatisfied6%
Very Dissatisfied35%
Very Satisfied
23%
Satisfied
31%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
35%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Booking.com Customer Satisfaction

Booking.com's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 51-55.

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Ranked Booking.com Customer Satisfaction the Highest

18-25
100%
Architecture and Planning
84%
Native American
75%

Ranked Booking.com Customer Satisfaction the Lowest

Less than 1 Year
19%
Education
13%
51-55
10%

Booking.com Customer Satisfaction Score by Gender

Male customers rated Booking.com's Customer Satisfaction score 8 points higher than Female customers.

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50 / 100
Male
Very Satisfied
24%
Satisfied
26%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
6%
Very Dissatisfied
40%
42 / 100
Female
Very Satisfied
16%
Satisfied
26%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
5%
Very Dissatisfied
52%

Booking.com Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Booking.com's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.

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38 / 100
Very Satisfied18%
Satisfied20%
Neither Satisfied nor Dissatisfied0%
Dissatisfied4%
Very Dissatisfied58%
Very Satisfied
18%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
58%

CSAT according to Hispanic or Latino

Booking.com's Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.

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60 / 100
Very Satisfied20%
Satisfied40%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied40%
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%

CSAT according to African American/Black

Booking.com's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.

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50 / 100
Very Satisfied30%
Satisfied20%
Neither Satisfied nor Dissatisfied0%
Dissatisfied10%
Very Dissatisfied40%
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
40%

CSAT according to Asian or Pacific Islander

Booking.com's Customer Satisfaction (CSAT) score was rated 55% according to Asian or Pacific Islander users and customers.

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55 / 100
Very Satisfied23%
Satisfied32%
Neither Satisfied nor Dissatisfied9%
Dissatisfied9%
Very Dissatisfied27%
Very Satisfied
23%
Satisfied
32%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
27%

CSAT according to Native American

Booking.com's Customer Satisfaction (CSAT) score was rated 75% according to Native American users and customers.

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75 / 100
Very Satisfied0%
Satisfied75%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied25%
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%

CSAT according to Other

Booking.com's Customer Satisfaction (CSAT) score was rated 49% according to Other users and customers.

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49 / 100
Very Satisfied18%
Satisfied31%
Neither Satisfied nor Dissatisfied4%
Dissatisfied4%
Very Dissatisfied43%
Very Satisfied
18%
Satisfied
31%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
43%

Booking.com Customer Satisfaction Score by Age

Booking.com's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
57%
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
29%
26-3057%
31-35 CSAT Score
77%
Very Satisfied
31%
Satisfied
46%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
15%
31-3577%
36-40 CSAT Score
56%
Very Satisfied
25%
Satisfied
31%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
31%
36-4056%
41-45 CSAT Score
36%
Very Satisfied
9%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
64%
41-4536%
51-55 CSAT Score
10%
Very Satisfied
0%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
80%
51-5510%
56-60 CSAT Score
34%
Very Satisfied
25%
Satisfied
9%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
50%
56-6034%
61-65 CSAT Score
22%
Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
67%
61-6522%
66+ CSAT Score
19%
Very Satisfied
13%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
81%
66+19%

Booking.com Customer Satisfaction Score by Usage

Booking.com's Customer Satisfaction score was rated the highest by customers who have used Booking.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
19
1 to 2 Years
59
2 to 5 Years
48
5 to 10 Years
49
Over 10 Years
48

Booking.com Customer Satisfaction Score by Industry

Booking.com's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Education industry customers.

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Tech
80
Accounting
45
Aerospace and Aviation
25
Architecture and Planning
84
Arts and Entertainment
57
Banking and Financial Services
33
Business and Consumer Services
67
Education
13
Healthcare, Hospitals and Medicine
50
Hospitality
20
Travel and Hospitality
60

Booking.com Customer Satisfaction vs. Competitors

Compared to its competitors, Booking.com's Customer Satisfaction score is rated right above Extended Stay America, and is preceded by Expedia Group.

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Tripadvisor's Logo
Trivago's Logo
Airbnb's Logo
KAYAK's Logo
Despegar.com's Logo
Expedia Group's Logo
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Priceline.com's Logo
Hotels.com's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Booking.com's Customer Satisfaction score is rated right below Peloton.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Zoom Video Communications74%
ROBLOX73%
Peloton63%
Booking.com54%

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Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
ROBLOX's Logo
Peloton's Logo

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Booking.com Customer Service

2.9/5

Booking.com has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About Booking.com's Customer Service

Address

Herengracht 597, Amsterdam 1017 CE Netherlands


Website

https://www.booking.com


Phone Number

31707703884

Quick Insights into Booking.com Customer Service

Booking.com's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.

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Ranked Booking.com Customer Service the Highest

18-25
4.2
Tech
3.6
Native American
3.4

Ranked Booking.com Customer Service the Lowest

Less than 1 Year
2.1
Construction
1.8
66+
1.5

Booking.com Customer Service Score by Gender

Male customers rated Booking.com's Customer Service score 0.1 stars higher than Female customers.

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Male

2.6/5

Female

2.5/5

Booking.com Customer Service Score by Ethnicity

Booking.com's Customer Service score was rated the highest by Native American customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
2.3
Caucasian2.3
Hispanic or Latino
2.6
Hispanic or Latino2.6
African American/Black
2.4
African American/Black2.4
Asian or Pacific Islander
2.8
Asian or Pacific Islander2.8
Native American
3.4
Native American3.4
Other
2.4
Other2.4

Booking.com Customer Service Score by Age

Booking.com's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
4.2
18-254.2
26-30
3.3
26-303.3
31-35
3.8
31-353.8
36-40
3
36-403
41-45
1.9
41-451.9
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
1.8
56-601.8
61-65
1.9
61-651.9
66+
1.5
66+1.5

Booking.com Customer Service Score by Usage

Booking.com's Customer Service score was rated the highest by customers who have used Booking.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.1
1 to 2 Years
2.9
2 to 5 Years
2.7
5 to 10 Years
2.7
Over 10 Years
2.5

Booking.com Customer Service Score by Industry

Booking.com's Customer Service score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.

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Tech
3.6
Accounting
2.1
Aerospace and Aviation
2.1
Architecture and Planning
3.5
Arts and Entertainment
2.3
Banking and Financial Services
3.1
Business and Consumer Services
3.5
Construction
1.8
Education
2.3
Healthcare, Hospitals and Medicine
3.2
Hospitality
1.9
Travel and Hospitality
3.1
Marketing, Advertising and Research
3.2

Booking.com Customer Service vs. Competitors

Compared to its competitors, Booking.com's Customer Service score is rated right above Despegar.com, and is preceded by Expedia Group.

COMPANYCustomer Service Score
Tripadvisor3.7/5
Trivago3.7/5
Airbnb3.5/5
KAYAK3.4/5
Expedia Group3.1/5
Booking.com2.9/5
Despegar.com2.6/5
Extended Stay America1.6/5
Priceline.com1.5/5
Hotels.com1.5/5

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Tripadvisor's Logo
Trivago's Logo
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Expedia Group's Logo
Despegar.com's Logo
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Priceline.com's Logo
Hotels.com's Logo

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Customer Service for Other Tech Brands

In the Tech industry, Booking.com's Customer Service score is rated right below ROBLOX.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
ROBLOX3.6/5
Booking.com2.9/5

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Booking.com's Logo
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Apple's Logo
Google's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Spotify's Logo
ROBLOX's Logo

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Booking.com as an Employer

4.7/5

Booking.com has a 4.7/5 stars for its overall company culture rated by their employees

  Booking.com CEO
top
15%
CEO of Booking.com

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Booking.com scored a -1 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Booking.com would recommend the brand to a friend. ENPS measures how likely Booking.com employees would recommend working at Booking.com to a friend.

Net Promoter Score

-1
NPS Score
42%Promoters
15%Passive
43%Detractors

Employee Net Promoter Score

52
eNPS Score
60%Promoters
32%Passive
8%Detractors

Global Ranking Snapshot

Booking.com is ranked #588 in the Global Top 100 Brands. It ranks just behind Infiniti and just ahead of Specialized Bicycle Components.

RANKCOMPANYCEOINDUSTRY
586
Exelon Corporation  Exelon Corporation CEO
Christopher Crane
Energy and Manufacturing
587
Infiniti  Infiniti CEO
Johan De Nysschen
Automotive and Transportation
588
Booking.com  Booking.com CEO
Glenn D. Fogel
Tech
589
Specialized Bicycle Components  Specialized Bicycle Components CEO
Mike Sinyard
Retail
590
Hobby Lobby  Hobby Lobby CEO
David Green
Retail
591
U.S. Cellular  U.S. Cellular CEO
Laurent Therivel
Tech
592
New Relic  New Relic CEO
Lew Cirne
Tech

Tech Ranking Snapshot

Booking.com is ranked #196 in the Tech Industry. It ranks just behind Infiniti and just ahead of U.S. Cellular.

RANKCOMPANYLocation
194
Rackspace Technology
San Antonio, TX
195
Infiniti
Dallas, TX
196
Booking.com
Amsterdam
197
U.S. Cellular
Chicago, IL
198
New Relic
San Francisco, CA
199
GitLab
San Francisco, CA
200
ASUS
The Lakes, NV