Lumen (formerly CenturyLink) Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
It is a good company to work for, some of their procedures do not make much sense.
Review from Customer Support Dept
great 25 years ago with US West and downhill with each merger
Review from Customer Support Dept
I love my job. I love the people o work with. Great pay and benefits
Review from Customer Support Dept
Mostly good but hate being around a lot of the current people I work woth
Review from Customer Support Dept
What do you like best about the leadership team?
My direct Manager could do better, if she received the correct support from her leadership Team
Review from Customer Support Dept
That they are always willing to help
Review from Customer Support Dept
They are easy to talk to and they appreciate their employees.
Review from Customer Support Dept
Always looking out for the employee. Very good mentors.
Review from Customer Support Dept
The best executives are those that have worked their way up thru the ranks when we were Century Telephone. They have skin in the game and aren’t looking to company hop for more money.
Review from Customer Support Dept
What does the leadership team need to get better at?
Caring about the customer and practicing their own unifying principles
Review from Customer Support Dept
To see Potential in there employee's, management didn't seem to trust us.
Review from Customer Support Dept
Real Customer Service to their customers and stop giving such little time to them. Stop Badgering Employees who actually have the core values and help the customer
Review from Customer Support Dept
keeping jobs in the United States
Review from Customer Support Dept
Good for the first little bit then got on a team with favorites, needs to get rid of that
Review from Customer Support Dept
What is the best part about your compensation package?
Health Insurance is very good
Review from Customer Support Dept
There are a lot of perks and compensation opportunities. Including college reimbursement.
Review from Customer Support Dept
PTO starts immediately. Bonuses monthly. Great pay for performance.
Review from Customer Support Dept
Anything and everything you could want or think of
Review from Customer Support Dept
We currently have a retirement, But afraid it will get dissolved as well.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I had 15 years experience that was not valued and was not paid for that experience.
Review from Customer Support Dept
I feel underpaid and over work for the amount of work I have to do each day, because as a dispatcher we are always short staffed and it seems as though every other week we gain a new role. I would feel better if we were acknowledged and appreciated more. on top the schedules
Review from Customer Support Dept
Healthcare continues to rise and wages do not keep up
Review from Customer Support Dept
Out of pocket is to high
Review from Customer Support Dept
Bring pension back, less out of pocket
Review from Customer Support Dept
What are some of the best things about your team?
We're all in the same boat and help each other.
Review from Customer Support Dept
Not all are a joy.
Review from Customer Support Dept
We all get along well.
Review from Customer Support Dept
They work together and are always willing to help out.
Review from Customer Support Dept
our willingness to help one another
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Document new processes as they learn them and share with the teams
Review from Customer Support Dept
My colleagues are helpful & friendly. Mostly professional.
Review from Customer Support Dept
Bad habits and greedy workers are destroying any shred of loyalty between Corp and craft
Review from Customer Support Dept
Attitudes need to change since they make 12.00 plus commission with weekly and daily bonuses plus yearly bonus.
Review from Customer Support Dept
Relax, listen, value others' opinions, stop talking politics.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
A lot of nice people in other departments.
Review from Customer Support Dept
The employees that have the core values that CenturyLink says in words only that they have
Review from Customer Support Dept
I like that we are asked to participate in different activities "morale"
Review from Customer Support Dept
The teamwork and willingness to help others.
Review from Customer Support Dept
my peers are simply the best
Review from Customer Support Dept
What needs to change to make the company culture better?
Upper Management need to work on negative attitude
Review from Customer Support Dept
The Level 3 culture that has been forced on CTL employees is horrible they don’t even understand what breadth of the CTL local and LD products. Keep some CTL people in Leadership positions.
Review from Customer Support Dept
Yearly kick off meeting with Sr Leadership, Provisioning Keadership, OEC Leadership, Engineering Leadership, CSM Leadership & CEO Qwest always did this, it was a huge moral builder, listening on the phone is NOT the same
Review from Customer Support Dept
More access and consistency and communication
Review from Customer Support Dept
Anything that acknowledges employee contributions to the success
Review from Customer Support Dept
What did you like most about the interview process?
The person I interviewed with
Review from Customer Support Dept
That they had a mixture of questions and it was more in a conversation type setting I was comfortable instead of nervous
Review from Customer Support Dept
It was low pressure and the interviewer put me at ease.
Review from Customer Support Dept
I was given a chance to sell myself to the recruiter
Review from Customer Support Dept
What would you improve about your company's interview process?
too many interviews in the process
Review from Customer Support Dept
What makes you most happy at work?
When the callers are kind and respectful.
Review from Customer Support Dept
Ability to help customers resolve their issues
Review from Customer Support Dept
My peers and the work we do to support our customers and company.
Review from Customer Support Dept
Busy pace, good at my job.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Upper Management needs to reevaluate some of their members. Some use their position to torment employees
Review from Customer Support Dept
The inconsistency of scheduling, I wish that all processes and procedures were made clear to EVERYONE and the entire company could work on one accord
Review from Customer Support Dept
value your customers and employees
Review from Customer Support Dept
Managers make it to where you eventually hate coming in
Review from Customer Support Dept
Yearly meetings, hire Contractors for the Net Ex team or designate a team other than CSMs. CSMs already have renewals, bill reviews, tons of emails to go through, billing, attend multiple calls. Net Ex is a pain point CSMs dislike and it’s very tedious. Doesn’t belong with CSMs-pls rethink this
Review from Customer Support Dept
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