9
NPS
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PayPal is ranked #30 in Tech Brands
PayPal is ranked #30 in Tech Brands
About PayPal's Brand
PayPal is an online payments system to send or receive money or to set up a merchant account. PayPal’s brand is ranked #109 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of PayPal. When compared to other organizations within the Tech industry, PayPal is ranked #30. Among its major competitors, PayPal is ranked in 7th place for NPS while Edenred is 1st, and Apple is 2nd. Overall, PayPal has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $336.03B
Brand at a Glance
79%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
PayPal Ranking
- #109 in Global Best Brands
- #30 in Tech
- #4 / 4 of its competitors
PayPal NPS
PayPal's Net Promoter Score (NPS) is a 9 with 46% Promoters, 17% Passives, and 37% Detractors. Net Promoter Score tracks whether PayPal's customers would recommend using the product based on a scale of -100 to 100.
PayPal Overall NPS
| 46% | Promoters |
|---|---|
| 17% | Passives |
| 37% | Detractors |
PayPal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 11 | Feb 2025 | 11 |
Mar 2025 11 | Mar 2025 | 11 |
Apr 2025 11 | Apr 2025 | 11 |
May 2025 11 | May 2025 | 11 |
Jun 2025 11 | Jun 2025 | 11 |
Jul 2025 11 | Jul 2025 | 11 |
Aug 2025 11 | Aug 2025 | 11 |
Sep 2025 11 | Sep 2025 | 11 |
Oct 2025 11 | Oct 2025 | 11 |
Nov 2025 11 | Nov 2025 | 11 |
Dec 2025 9 | Dec 2025 | 9 |
Jan 2026 9 | Jan 2026 | 9 |
How Other Brands Compare
PayPal is ranked #4 for NPS among its competitors. Apple and Mastercard come in first and second, with Block coming in at third. Among those competitors, it is the third most valued company behind Apple.
 PayPal |  Apple |  Block |  Mastercard | |
| Global Ranking | #109 | #5 | #67 | #88 |
| NPS | 9 | 48 | 25 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $336.03B | $2.11T | $97.54B | $350.76B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PayPal NPS by Gender
Male customers rated PayPal's NPS 3 points higher than Female customers.
Male
-3
PayPal's NPS was rated -3 by Male customers on Comparably.
42%
Promoters
13%
Passives
45%
Detractors
Female
-6
PayPal's NPS was rated -6 by Female customers on Comparably.
40%
Promoters
14%
Passives
46%
Detractors
PayPal NPS by Ethnicity
PayPal's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -18 | Caucasian | -18 |
Hispanic or Latino 21 | Hispanic or Latino | 21 |
African American/Black -11 | African American/Black | -11 |
Asian or Pacific Islander 14 | Asian or Pacific Islander | 14 |
Native American 0 | Native American | 0 |
Other -7 | Other | -7 |
PayPal NPS by Age
PayPal's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
PayPal NPS by Usage
PayPal's NPS was rated the highest by customers who have used PayPal's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -6 | Less than 1 Year | -6 |
1 to 2 Years 6 | 1 to 2 Years | 6 |
2 to 5 Years -9 | 2 to 5 Years | -9 |
5 to 10 Years -7 | 5 to 10 Years | -7 |
Over 10 Years -6 | Over 10 Years | -6 |
PayPal Customer Reviews
Out of the 65 PayPal customer reviews 40 were positive and 25 were constructive. PayPal customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
PayPal Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of PayPal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PayPal Customer Loyalty Score by Gender
Male customers rated PayPal's Customer Loyalty score 1% higher than Female customers.
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Male
83%
Yes
Female
82%
Yes
PayPal Customer Loyalty Score by Ethnicity
PayPal's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PayPal.
77
out of 100
Caucasian
74
out of 100
Hispanic or Latino
84
out of 100
African American/Black
86
out of 100
Asian or Pacific Islander
89
out of 100
Native American
87
out of 100
Other
PayPal Customer Loyalty Score by Age
PayPal's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PayPal.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 80% | 18-25 | 80% |
26-30 87% | 26-30 | 87% |
31-35 86% | 31-35 | 86% |
36-40 84% | 36-40 | 84% |
41-45 84% | 41-45 | 84% |
46-50 80% | 46-50 | 80% |
51-55 81% | 51-55 | 81% |
56-60 93% | 56-60 | 93% |
61-65 62% | 61-65 | 62% |
66+ 89% | 66+ | 89% |
PayPal Customer Loyalty Score by Usage
PayPal's Customer Loyalty score was rated the highest by customers who have used PayPal's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PayPal Customer Loyalty Score by Industry
PayPal's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PayPal Customer Loyalty vs. Competitors
Compared to its competitors, PayPal's Customer Loyalty score is rated right above Mastercard, and is preceded by Edenred.
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Customer Loyalty for Other Tech Brands
In the Tech industry, PayPal's Customer Loyalty score is rated right below Peloton.
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PayPal Product Quality
3.5/5
PayPal has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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PayPal Product Information
PayPal serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. PayPal supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
PayPal’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated PayPal's product the highest. Reviewers from the Banking and Financial Services industry rated PayPal the lowest at 3.7.
- Website
- https://www.paypal.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Payment Management Software
Payment Gateway Software
Quick Insights into PayPal Product Quality
PayPal's Product Quality score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers ages 61-65.
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Ranked PayPal Product Quality the Highest
Ranked PayPal Product Quality the Lowest
PayPal Product Quality Score by Gender
Male customers rated PayPal's Product Quality score 0.1 stars higher than Female customers.
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Male
3.3/5
Female
3.2/5
PayPal Product Quality Score by Ethnicity
PayPal's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PayPal.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 2.7 | Native American | 2.7 |
Other 3.4 | Other | 3.4 |
PayPal Product Quality Score by Age
PayPal's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PayPal.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2.5 | 51-55 | 2.5 |
56-60 4.2 | 56-60 | 4.2 |
61-65 1.7 | 61-65 | 1.7 |
66+ 2.3 | 66+ | 2.3 |
PayPal Product Quality Score by Usage
PayPal's Product Quality score was rated the highest by customers who have used PayPal's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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PayPal Product Quality Score by Industry
PayPal's Product Quality score was rated the highest by Government and Public Policy industry customers, and the lowest by Manufacturing and Machinery industry customers.
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PayPal Product Quality vs. Competitors
Compared to its competitors, PayPal's Product Quality score is rated right above Fiserv, and is preceded by Block.
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Product Quality for Other Tech Brands
In the Tech industry, PayPal's Product Quality score is rated right below ROBLOX.
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PayPal Pricing
PayPal ROI & Value For Money
3.4/5
PayPal has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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PayPal Pricing Plans
PayPal has a pricing structure that accommodates small, medium, and large businesses. Starting from $5/month, PayPal uses a subscription model and offers the following: - 2.7% per US swipe or PayPal transaction., - 3.5% + $0.15 for keyed entry., and - An additional 1% and/or 2.5% currency conversion is charged to cards for international transactions.. For the users that are not ready to commit yet, PayPal also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry. The users from the Consumer Goods industry think that they had the lowest ROI from PayPal.
Who Uses PayPal?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into PayPal ROI
PayPal's ROI score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers ages 61-65.
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Ranked PayPal ROI the Highest
Ranked PayPal ROI the Lowest
PayPal ROI Score by Gender
Male customers rated PayPal's ROI score 0.2 stars higher than Female customers.
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Male
3.2/5
Female
3/5
PayPal ROI Score by Ethnicity
PayPal's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PayPal.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 2.7 | Native American | 2.7 |
Other 3.2 | Other | 3.2 |
PayPal ROI Score by Age
PayPal's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PayPal.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.4 | 26-30 | 3.4 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3.3 | 46-50 | 3.3 |
51-55 2.2 | 51-55 | 2.2 |
56-60 3.7 | 56-60 | 3.7 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2.1 | 66+ | 2.1 |
PayPal ROI Score by Usage
PayPal's ROI score was rated the highest by customers who have used PayPal's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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PayPal ROI Score by Industry
PayPal's ROI score was rated the highest by Government and Public Policy industry customers, and the lowest by Consumer Goods industry customers.
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PayPal Pricing vs. Competitors
Compared to its competitors, PayPal's ROI score is rated right above Payoneer, and is preceded by Block.
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ROI for Other Tech Brands
In the Tech industry, PayPal's ROI score is rated right below ROBLOX.
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PayPal Customer Satisfaction (CSAT)
PayPal Customer Satisfaction (CSAT) Score
64 / 100
PayPal has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
28%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PayPal Customer Satisfaction
PayPal's Customer Satisfaction score was rated highest by customers from the Non-Profit industry, and rated lowest by customers ages 61-65.
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Ranked PayPal Customer Satisfaction the Highest
Ranked PayPal Customer Satisfaction the Lowest
PayPal Customer Satisfaction Score by Gender
Male customers rated PayPal's Customer Satisfaction score 7 points higher than Female customers.
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66 / 100
MaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 5% | |
Very Dissatisfied | 21% |
59 / 100
FemaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 6% | |
Very Dissatisfied | 28% |
PayPal Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PayPal's Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.
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56 / 100
Very Satisfied
36%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
39%
CSAT according to Hispanic or Latino
PayPal's Customer Satisfaction (CSAT) score was rated 66% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PayPal.
66 / 100
Very Satisfied
44%
Satisfied
22%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
26%
CSAT according to African American/Black
PayPal's Customer Satisfaction (CSAT) score was rated 58% according to African American/Black users and customers.
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58 / 100
Very Satisfied
34%
Satisfied
24%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
3%
Very Dissatisfied
21%
CSAT according to Asian or Pacific Islander
PayPal's Customer Satisfaction (CSAT) score was rated 79% according to Asian or Pacific Islander users and customers.
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79 / 100
Very Satisfied
36%
Satisfied
43%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
4%
CSAT according to Native American
PayPal's Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PayPal.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
PayPal's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PayPal.
60 / 100
Very Satisfied
33%
Satisfied
27%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
10%
Very Dissatisfied
16%
PayPal Customer Satisfaction Score by Age
PayPal's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PayPal.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 71% | |||||||||||||||
| 26-30 | 78% | |||||||||||||||
| 31-35 | 77% | |||||||||||||||
| 36-40 | 68% | |||||||||||||||
| 41-45 | 64% | |||||||||||||||
| 46-50 | 64% | |||||||||||||||
| 51-55 | 39% | |||||||||||||||
| 56-60 | 78% | |||||||||||||||
| 61-65 | 24% | |||||||||||||||
| 66+ | 35% |
PayPal Customer Satisfaction Score by Usage
PayPal's Customer Satisfaction score was rated the highest by customers who have used PayPal's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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PayPal Customer Satisfaction Score by Industry
PayPal's Customer Satisfaction score was rated the highest by Non-Profit industry customers, and the lowest by Military and Defense industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "PayPal Customer Satisfaction Score by Industry",
"text": "PayPal's Customer Satisfaction score was rated the highest by Non-Profit industry customers, and the lowest by Military and Defense industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "PayPal's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 62,
"stars": 0,
"csatScore": 62,
"text": "PayPal's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 62
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 76,
"stars": 0,
"csatScore": 76,
"text": "PayPal's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 76
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 90,
"stars": 0,
"csatScore": 90,
"text": "PayPal's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 90
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 59,
"stars": 0,
"csatScore": 59,
"text": "PayPal's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 59
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "PayPal's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Beverage, Wine and Spirits",
"groupId": 502,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "PayPal's Customer Satisfaction score is rated by Beverage, Wine and Spirits customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "PayPal's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Construction",
"groupId": 510,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "PayPal's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Consulting",
"groupId": 511,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "PayPal's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "PayPal's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 57
},
{
"label": "Education",
"groupId": 515,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "PayPal's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "PayPal's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Legal",
"groupId": 529,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "PayPal's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "PayPal's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 57
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "PayPal's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "PayPal's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "PayPal's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Real Estate",
"groupId": 554,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "PayPal's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Retail",
"groupId": 559,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "PayPal's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
}
]
}PayPal Customer Satisfaction vs. Competitors
Compared to its competitors, PayPal's Customer Satisfaction score is rated right above Block, and is preceded by Stripe.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, PayPal's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
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PayPal Customer Service
3.3/5
PayPal has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About PayPal's Customer Service
Address
2211 N. First Street, San Jose, CA 95131
Website
https://www.paypal.com
PayPal's Social Links
Quick Insights into PayPal Customer Service
PayPal's Customer Service score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers ages 61-65.
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Ranked PayPal Customer Service the Highest
Ranked PayPal Customer Service the Lowest
PayPal Customer Service Score by Gender
Male customers rated PayPal's Customer Service score 0.3 stars higher than Female customers.
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Male
3.2/5
Female
2.9/5
PayPal Customer Service Score by Ethnicity
PayPal's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 2.7 | Native American | 2.7 |
Other 3.1 | Other | 3.1 |
PayPal Customer Service Score by Age
PayPal's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.3 | 46-50 | 3.3 |
51-55 2.2 | 51-55 | 2.2 |
56-60 3.5 | 56-60 | 3.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
PayPal Customer Service Score by Usage
PayPal's Customer Service score was rated the highest by customers who have used PayPal's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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PayPal Customer Service Score by Industry
PayPal's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Consumer Goods industry customers.
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PayPal Customer Service vs. Competitors
Compared to its competitors, PayPal's Customer Service score is rated right above Fiserv, and is preceded by Block.
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Customer Service for Other Tech Brands
In the Tech industry, PayPal's Customer Service score is rated right below ROBLOX.
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PayPal as an Employer
3.8/5
PayPal has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
PayPal scored a 9 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of PayPal would recommend the brand to a friend. ENPS measures how likely PayPal employees would recommend working at PayPal to a friend.
Net Promoter Score
9
NPS Score
| 46% | Promoters |
|---|---|
| 17% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 40% | Promoters |
|---|---|
| 24% | Passive |
| 36% | Detractors |
Global Ranking Snapshot
PayPal is ranked #109 in the Global Top 100 Brands. It ranks just behind Verizon and just ahead of Intel Corporation.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
107 |  | T-Mobile |  | Mike Sievert | Business and Consumer Services |
108 |  | Verizon |  | Hans Vestberg | Business and Consumer Services |
109 | | PayPal | | Daniel Schulman | Tech |
110 |  | Intel Corporation |  | Patrick P. Gelsinger | Tech |
111 |  | Mattel, Inc. |  | Ynon Kreiz | Consumer Goods |
112 |  | General Mills Inc. |  | Jeff Harmening | Consumer Goods |
113 |  | Levi Strauss & Co. |  | Charles Bergh | Fashion and Beauty |
Tech Ranking Snapshot
PayPal is ranked #30 in the Tech Industry. It ranks just behind IBM and just ahead of Intel Corporation.
| RANK | COMPANY | Location | |
|---|---|---|---|
28 |  | Samsung | San Jose, CA |
29 |  | IBM | Armonk, NY |
30 | | PayPal | San Jose, CA |
31 | | Intel Corporation | Santa Clara, CA |
32 |  | Dell Technologies | Round Rock, TX |
33 |  | Accenture | Chicago, IL |
34 |  | Snap Inc. | Santa Monica, CA |
