Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Standard Chartered is

Ranked

#164

Business and Consumer Services Brands

Brand Page

Standard Chartered

Marketing or Exec? Claim Your Free Account

Standard Chartered

Rate this Brand

Standard Chartered is ranked #164 in Business and Consumer Services Brands

About Standard Chartered's Brand

Standard Chartered’s brand is ranked #918 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Standard Chartered. When compared to other organizations within the Business and Consumer Services industry, Standard Chartered is ranked #164. Among its major competitors, Standard Chartered is ranked in 1st place for NPS while United Overseas Bank is 2nd, and Deutsche Bank is 3rd.Their current market cap is $15.81B

Brand at a Glance

81%

Customer Loyalty

3.9/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

Standard Chartered Ranking

^#164 in Business and Consumer Services
^#1 / 4 of its competitors

Standard Chartered NPS

Standard Chartered's Net Promoter Score (NPS) is a 32 with 55% Promoters, 22% Passives, and 23% Detractors. Net Promoter Score tracks whether Standard Chartered's customers would recommend using the product based on a scale of -100 to 100.

Standard Chartered Overall NPS

NPS

55%	Promoters
22%	Passives
23%	Detractors

Standard Chartered NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2024 35	Apr 2024	35
May 2024 33	May 2024	33
Jun 2024 35	Jun 2024	35
Aug 2024 33	Aug 2024	33
Oct 2024 33	Oct 2024	33
Nov 2024 32	Nov 2024	32
Dec 2024 32	Dec 2024	32
Jan 2025 32	Jan 2025	32
Feb 2025 32	Feb 2025	32
Apr 2025 32	Apr 2025	32
May 2025 32	May 2025	32
Aug 2025 32	Aug 2025	32

How Other Brands Compare

Standard Chartered is ranked first for NPS among its competitors. Deutsche Bank and HSBC come in second and third, with Bank of America coming in at #4. Among those competitors, it is the lowest valued company behind Bank of America.

	Standard Chartered	Bank of America	Deutsche Bank	HSBC
Global Ranking	#918	#152	#570	#-
NPS	32	2	14	8
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$15.81B	$298.80B	$24.04B	$119.18B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Standard Chartered NPS by Gender

Standard Chartered's NPS was rated 30 by both Female and Male customers on Comparably.

Male

Standard Chartered's NPS was rated 30 by Male customers on Comparably.

55%

Promoters

20%

Passives

25%

Detractors

Female

Standard Chartered's NPS was rated 30 by Female customers on Comparably.

50%

Promoters

30%

Passives

20%

Detractors

Standard Chartered NPS by Ethnicity

Standard Chartered's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -20	Caucasian	-20
African American/Black 47	African American/Black	47
Asian or Pacific Islander 36	Asian or Pacific Islander	36
Other 28	Other	28

Standard Chartered NPS by Age

Standard Chartered's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

43%

38%

19%

26-30

87%

13%

31-35

64%

27%

36-40

58%

17%

25%

41-45

25%

50%

46-50

67%

33%

51-55

50%

25%

56-60

25%

50%

25%

Standard Chartered NPS by Usage

Standard Chartered's NPS was rated the highest by customers who have used Standard Chartered's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 43	Less than 1 Year	43
1 to 2 Years 33	1 to 2 Years	33
2 to 5 Years 50	2 to 5 Years	50
5 to 10 Years 0	5 to 10 Years	0
Over 10 Years 0	Over 10 Years	0

Standard Chartered NPS vs. Competitors

Compared to its competitors, Standard Chartered's NPS is rated right above United Overseas Bank.

COMPANY		NPS Score
	Standard Chartered	32
	United Overseas Bank	23
	Deutsche Bank	14
	HSBC	8
	ANZ Bank	8
	ICICI Bank	3
	Bank of America	2
	Reliance Standard Life Insurance	N/A
	Royal Bank of Scotland	-33
	Aetna	-67

Standard Chartered NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Standard Chartered's NPS is rated right above Bloomberg, and is preceded by Visa.

COMPANY		NPS Score
	Visa	33
	Standard Chartered	32
	Bloomberg	30
	Accenture	20
	FedEx	19
	USAA	7
	Verizon	1
	T-Mobile	-4
	Allstate	-31

Standard Chartered Customer Reviews

Out of the 17 Standard Chartered customer reviews 12 were positive and 5 were constructive. Standard Chartered customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Standard Chartered Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Standard Chartered users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

Standard Chartered Customer Loyalty Score by Gender

Female customers rated Standard Chartered's Customer Loyalty score 5% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Standard Chartered.

Male

86%

Yes

Female

91%

Yes

Standard Chartered Customer Loyalty Score by Ethnicity

Standard Chartered's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Standard Chartered.

out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Standard Chartered Customer Loyalty Score by Age

Standard Chartered's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Standard Chartered.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 89%	18-25	89%
26-30 89%	26-30	89%
31-35 100%	31-35	100%
36-40 93%	36-40	93%
41-45 55%	41-45	55%
46-50 70%	46-50	70%
51-55 100%	51-55	100%
56-60 78%	56-60	78%

Standard Chartered Customer Loyalty Score by Usage

Standard Chartered's Customer Loyalty score was rated the highest by customers who have used Standard Chartered's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	83%
1 to 2 Years	88%
2 to 5 Years	94%
5 to 10 Years	82%
Over 10 Years	79%

Standard Chartered Customer Loyalty Score by Industry

Standard Chartered's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	100%
Accounting	87%
Architecture and Planning	55%
Banking and Financial Services	87%

Standard Chartered Customer Loyalty vs. Competitors

Compared to its competitors, Standard Chartered's Customer Loyalty score is rated right above Bank of America, and is preceded by United Overseas Bank.

COMPANY		Customer Loyalty Score
	ICICI Bank	87%
	ANZ Bank	86%
	United Overseas Bank	82%
	Standard Chartered	81%
	Bank of America	80%
	HSBC	78%
	Deutsche Bank	74%
	Aetna	62%
	Royal Bank of Scotland	49%
	Reliance Standard Life Insurance	N/A

Unlock Standard Chartered Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Standard Chartered Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Standard Chartered's Customer Loyalty score is rated right above Verizon, and is preceded by T-Mobile.

COMPANY		Customer Loyalty Score
	USAA	87%
	Visa	84%
	T-Mobile	82%
	Standard Chartered	81%
	Verizon	80%
	Bloomberg	76%
	FedEx	74%
	Allstate	74%
	Accenture	71%

Unlock Standard Chartered Customer Loyalty vs. Companies in Business and Consumer Services Data

Sign Up for Brand Profile PRO to get the full Standard Chartered Customer Loyalty vs. Companies in Business and Consumer Services data and gain insights into your customers today.

Standard Chartered Product Quality

3.9/5

Standard Chartered has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Standard Chartered's overall Product Quality score rated by its users and customers.

Standard Chartered Product Information

Standard Chartered’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Standard Chartered's product the highest. Reviewers from the Tech industry rated Standard Chartered the lowest at 3.7.

Website: https://www.sc.com/careers

Company Size: 10,000+ Employees

Industry

Tech

Quick Insights into Standard Chartered Product Quality

Standard Chartered's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 56-60.

Sign Up to unlock insights into how customers have ranked Standard Chartered's Product Quality.

Ranked Standard Chartered Product Quality the Highest

26-30	4.7
2 to 5 Years	4.6
Banking and Financial Services	4.5

Ranked Standard Chartered Product Quality the Lowest

Caucasian	3.3
Over 10 Years	3
56-60	2.5

Standard Chartered Product Quality Score by Gender

Female customers rated Standard Chartered's Product Quality score 0.3 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Standard Chartered.

Male

3.8/5

Female

4.1/5

Standard Chartered Product Quality Score by Ethnicity

Standard Chartered's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Standard Chartered.

Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4	Other	4

Standard Chartered Product Quality Score by Age

Standard Chartered's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Standard Chartered.

Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 4.7	26-30	4.7
31-35 4.2	31-35	4.2
36-40 4.3	36-40	4.3
41-45 2.5	41-45	2.5
46-50 3.5	46-50	3.5
51-55 3.6	51-55	3.6
56-60 2.5	56-60	2.5

Standard Chartered Product Quality Score by Usage

Standard Chartered's Product Quality score was rated the highest by customers who have used Standard Chartered's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.4
1 to 2 Years	4.1
2 to 5 Years	4.6
5 to 10 Years	3
Over 10 Years	3

Standard Chartered Product Quality Score by Industry

Standard Chartered's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.7
Accounting	4.4
Architecture and Planning	3.7
Banking and Financial Services	4.5

Standard Chartered Product Quality vs. Competitors

Compared to its competitors, Standard Chartered's Product Quality score is rated right above ICICI Bank, and is preceded by United Overseas Bank.

COMPANY		Product Quality Score
	United Overseas Bank	4/5
	Standard Chartered	3.9/5
	ICICI Bank	3.7/5
	HSBC	3.6/5
	Deutsche Bank	3.6/5
	Bank of America	3.5/5
	ANZ Bank	3.4/5
	Royal Bank of Scotland	2.6/5
	Aetna	1.6/5
	Reliance Standard Life Insurance	N/A

Unlock Standard Chartered Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Standard Chartered Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Standard Chartered's Product Quality score is rated right above Bloomberg, and is preceded by Visa.

COMPANY		Product Quality Score
	Visa	4.1/5
	Standard Chartered	3.9/5
	Bloomberg	3.9/5
	Accenture	3.7/5
	FedEx	3.6/5
	USAA	3.3/5
	Verizon	3.3/5
	T-Mobile	3.1/5
	Allstate	2.3/5

Unlock Standard Chartered Product Quality vs. Companies in Business and Consumer Services Data

Sign Up for Brand Profile PRO to get the full Standard Chartered Product Quality vs. Companies in Business and Consumer Services data and gain insights into your customers today.

Standard Chartered Pricing

Standard Chartered ROI & Value For Money

3.8/5

Standard Chartered has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Standard Chartered's overall ROI score rated by its users and customers.

Standard Chartered Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Standard Chartered.

Quick Insights into Standard Chartered ROI

Standard Chartered's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 41-45.

Sign Up to unlock insights into how customers have ranked Standard Chartered's ROI score.

Ranked Standard Chartered ROI the Highest

26-30	4.4
Less than 1 Year	4.4
Accounting	4.2

Ranked Standard Chartered ROI the Lowest

5 to 10 Years	3
Caucasian	3
41-45	2.1

Standard Chartered ROI Score by Gender

Female customers rated Standard Chartered's ROI score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Standard Chartered.

Male

3.7/5

Female

3.8/5

Standard Chartered ROI Score by Ethnicity

Standard Chartered's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Standard Chartered.

Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 3.7	Other	3.7

Standard Chartered ROI Score by Age

Standard Chartered's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Standard Chartered.

Summary	Age	Score
18-25 4	18-25	4
26-30 4.4	26-30	4.4
31-35 3.8	31-35	3.8
36-40 4.1	36-40	4.1
41-45 2.1	41-45	2.1
46-50 2.6	46-50	2.6
51-55 3.7	51-55	3.7
56-60 3.4	56-60	3.4

Standard Chartered ROI Score by Usage

Standard Chartered's ROI score was rated the highest by customers who have used Standard Chartered's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4.4
1 to 2 Years	3.6
2 to 5 Years	4.2
5 to 10 Years	3
Over 10 Years	3.1

Standard Chartered ROI Score by Industry

Standard Chartered's ROI score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.7
Accounting	4.2
Architecture and Planning	3.4
Banking and Financial Services	4.1

Standard Chartered Pricing vs. Competitors

Compared to its competitors, Standard Chartered's ROI score is rated right above United Overseas Bank.

COMPANY		Pricing Score
	Standard Chartered	3.8/5
	United Overseas Bank	3.8/5
	Deutsche Bank	3.7/5
	HSBC	3.5/5
	ICICI Bank	3.5/5
	ANZ Bank	3.4/5
	Bank of America	3.3/5
	Royal Bank of Scotland	3.1/5
	Aetna	1.5/5
	Reliance Standard Life Insurance	N/A

Unlock Standard Chartered ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Standard Chartered ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Standard Chartered's ROI score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Pricing Score
	Visa	3.9/5
	Bloomberg	3.9/5
	Standard Chartered	3.8/5
	Accenture	3.6/5
	FedEx	3.4/5
	USAA	3.2/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.3/5

Unlock Standard Chartered ROI vs. Companies in Business and Consumer Services Data

Sign Up for Brand Profile PRO to get the full Standard Chartered ROI vs. Companies in Business and Consumer Services data and gain insights into your customers today.

Standard Chartered Customer Satisfaction (CSAT)

Standard Chartered Customer Satisfaction (CSAT) Score

83 / 100

Standard Chartered has an overall Customer Satisfaction score of 83 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	45%
Satisfied	38%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	1%
Very Dissatisfied	9%

Very Satisfied

45%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Standard Chartered Customer Satisfaction

Standard Chartered's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Standard Chartered's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked Standard Chartered's Customer Satisfaction.

Ranked Standard Chartered Customer Satisfaction the Highest

26-30	100%
Banking and Financial Services	100%
Less than 1 Year	100%

Ranked Standard Chartered Customer Satisfaction the Lowest

Architecture and Planning	75%
56-60	50%
Over 10 Years	43%

Standard Chartered Customer Satisfaction Score by Gender

Female customers rated Standard Chartered's Customer Satisfaction score 7 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Standard Chartered.

79 / 100

Male

	Very Satisfied	50%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	0%
	Very Dissatisfied	16%

86 / 100

Female

	Very Satisfied	50%
	Satisfied	36%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	7%
	Very Dissatisfied	0%

Standard Chartered Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Standard Chartered's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Standard Chartered.

80 / 100

Very Satisfied	0%
Satisfied	80%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

Satisfied

80%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

CSAT according to African American/Black

Standard Chartered's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Standard Chartered.

80 / 100

Very Satisfied	40%
Satisfied	40%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	6%
Very Dissatisfied	7%

Very Satisfied

40%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Standard Chartered's Customer Satisfaction (CSAT) score was rated 82% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Standard Chartered.

82 / 100

Very Satisfied	64%
Satisfied	18%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	9%

Very Satisfied

64%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Standard Chartered's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Standard Chartered.

80 / 100

Very Satisfied	60%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

60%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

Standard Chartered Customer Satisfaction Score by Age

Standard Chartered's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Standard Chartered.

100

Breakdown

Age

Score

18-25

83%

26-30

100%

31-35

100%

36-40

78%

41-45

50%

46-50

67%

51-55

100%

56-60

50%

Standard Chartered Customer Satisfaction Score by Usage

Standard Chartered's Customer Satisfaction score was rated the highest by customers who have used Standard Chartered's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	100
1 to 2 Years	92
2 to 5 Years	92
5 to 10 Years	55
Over 10 Years	43

Standard Chartered Customer Satisfaction Score by Industry

Standard Chartered's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Standard Chartered Customer Satisfaction Score by Industry",
	"text": "Standard Chartered's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "Standard Chartered's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 91,
			"stars": 0,
			"csatScore": 91,
			"text": "Standard Chartered's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 91
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Standard Chartered's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Standard Chartered's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	86
Accounting	91
Architecture and Planning	75
Banking and Financial Services	100

Standard Chartered Customer Satisfaction vs. Competitors

Compared to its competitors, Standard Chartered's Customer Satisfaction score is rated right above United Overseas Bank.

COMPANY		Customer Satisfaction (CSAT) Score
	Standard Chartered	83%
	United Overseas Bank	83%
	Deutsche Bank	73%
	ICICI Bank	70%
	Bank of America	70%
	HSBC	68%
	ANZ Bank	66%
	Royal Bank of Scotland	28%
	Aetna	14%
	Reliance Standard Life Insurance	0%

Unlock Standard Chartered Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Standard Chartered Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Standard Chartered's Customer Satisfaction score is rated right above Visa.

COMPANY		Customer Satisfaction (CSAT) Score
	Standard Chartered	83%
	Visa	82%
	Bloomberg	76%
	Accenture	75%
	FedEx	65%
	Verizon	55%
	T-Mobile	50%
	Allstate	32%
	USAA	30%

Unlock Standard Chartered Customer Satisfaction vs. Companies in Business and Consumer Services Data

Sign Up for Brand Profile PRO to get the full Standard Chartered Customer Satisfaction vs. Companies in Business and Consumer Services data and gain insights into your customers today.

Standard Chartered Customer Service

3.9/5

Standard Chartered has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Standard Chartered's overall Customer Service score rated by its users and customers.

About Standard Chartered's Customer Service

Address

New York City, NY 10036

Website

https://www.sc.com/careers

Phone Number

02078858888xn/a

Quick Insights into Standard Chartered Customer Service

Standard Chartered's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 41-45.

Sign Up to unlock insights into how customers have ranked Standard Chartered's Customer Service score.

Ranked Standard Chartered Customer Service the Highest

26-30	4.5
Less than 1 Year	4.4
Accounting	4.3

Ranked Standard Chartered Customer Service the Lowest

5 to 10 Years	3
Caucasian	3
41-45	2.5

Standard Chartered Customer Service Score by Gender

Female customers rated Standard Chartered's Customer Service score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Standard Chartered.

Male

3.8/5

Female

4/5

Standard Chartered Customer Service Score by Ethnicity

Standard Chartered's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Standard Chartered.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3	Caucasian	3
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 3.7	Other	3.7

Standard Chartered Customer Service Score by Age

Standard Chartered's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Standard Chartered.

100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
26-30 4.5	26-30	4.5
31-35 4	31-35	4
36-40 4.2	36-40	4.2
41-45 2.5	41-45	2.5
46-50 2.6	46-50	2.6
51-55 3.4	51-55	3.4
56-60 3.6	56-60	3.6

Standard Chartered Customer Service Score by Usage

Standard Chartered's Customer Service score was rated the highest by customers who have used Standard Chartered's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4.4
1 to 2 Years	3.7
2 to 5 Years	4.3
5 to 10 Years	3
Over 10 Years	3.3

Standard Chartered Customer Service Score by Industry

Standard Chartered's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.7
Accounting	4.3
Architecture and Planning	3.4
Banking and Financial Services	4.1

Standard Chartered Customer Service vs. Competitors

Compared to its competitors, Standard Chartered's Customer Service score is rated right above United Overseas Bank.

COMPANY		Customer Service Score
	Standard Chartered	3.9/5
	United Overseas Bank	3.9/5
	Deutsche Bank	3.8/5
	HSBC	3.6/5
	ICICI Bank	3.5/5
	Bank of America	3.4/5
	ANZ Bank	3.3/5
	Royal Bank of Scotland	2.8/5
	Aetna	1.5/5
	Reliance Standard Life Insurance	N/A

Unlock Standard Chartered Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Standard Chartered Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Standard Chartered's Customer Service score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Customer Service Score
	Visa	4/5
	Bloomberg	4/5
	Standard Chartered	3.9/5
	Accenture	3.8/5
	FedEx	3.5/5
	USAA	3.3/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.4/5

Unlock Standard Chartered Customer Service vs. Companies in Business and Consumer Services Data

Sign Up for Brand Profile PRO to get the full Standard Chartered Customer Service vs. Companies in Business and Consumer Services data and gain insights into your customers today.

Standard Chartered as an Employer

4.6/5

Standard Chartered has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Standard Chartered

Bill Winters

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Standard Chartered scored a 32 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Standard Chartered would recommend the brand to a friend. ENPS measures how likely Standard Chartered employees would recommend working at Standard Chartered to a friend.

Net Promoter Score

NPS Score

55%	Promoters
22%	Passive
23%	Detractors

Employee Net Promoter Score

eNPS Score

59%	Promoters
23%	Passive
18%	Detractors

Global Ranking Snapshot

Standard Chartered is ranked #918 in the Global Top 100 Brands. It ranks just behind Bethesda Softworks and just ahead of Notion.

RANK			INDUSTRY
916	The MathWorks	Jack Little	Tech
917	Bethesda Softworks		Media and Entertainment
918	Standard Chartered	Bill Winters	Business and Consumer Services
919	Notion	Dave Shanley	Tech
920	Padini Holdings		Retail
921	KnowBe4	Stu Sjouwerman	Tech
922	Align Technology	Joseph Hogan	Health and Wellness

Business and Consumer Services Ranking Snapshot

Standard Chartered is ranked #164 in the Business and Consumer Services Industry. It ranks just behind Samsara and just ahead of UL Solutions.

RANK		Location
162	ServiceTitan Inc.	Glendale, CA
163	Samsara	San Francisco, CA
164	Standard Chartered	New York City, NY
165	UL Solutions	Northbrook, IL
166	PACCAR	Bellevue, WA
167	Careem
168	Highspot	Seattle, WA