Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

ExxonMobil is

Ranked

#36

Energy and Manufacturing Brands

Brand Page

ExxonMobil

Marketing or Exec? Claim Your Free Account

ExxonMobil

Rate this Brand

ExxonMobil is ranked #36 in Energy and Manufacturing Brands

About ExxonMobil's Brand

ExxonMobil’s brand is ranked #481 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of ExxonMobil. When compared to other organizations within the Energy and Manufacturing industry, ExxonMobil is ranked #36. Among its major competitors, ExxonMobil is ranked in 7th place for NPS while Alimentation Couche Tard is 1st, and ConocoPhillips is 2nd.Their current market cap is $242.96B

Brand at a Glance

78%

Customer Loyalty

3.9/5

Product Quality

3.7/5

Pricing

3.8/5

Customer Service

ExxonMobil Ranking

ExxonMobil NPS

ExxonMobil's Net Promoter Score (NPS) is a 18 with 50% Promoters, 18% Passives, and 32% Detractors. Net Promoter Score tracks whether ExxonMobil's customers would recommend using the product based on a scale of -100 to 100.

ExxonMobil Overall NPS

NPS

50%	Promoters
18%	Passives
32%	Detractors

ExxonMobil NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 18	Dec 2024	18
Jan 2025 18	Jan 2025	18
Feb 2025 18	Feb 2025	18
Mar 2025 20	Mar 2025	20
May 2025 19	May 2025	19
Jul 2025 20	Jul 2025	20
Aug 2025 18	Aug 2025	18
Sep 2025 18	Sep 2025	18
Oct 2025 18	Oct 2025	18
Nov 2025 18	Nov 2025	18
Dec 2025 18	Dec 2025	18
Jan 2026 18	Jan 2026	18

How Other Brands Compare

ExxonMobil is ranked #4 for NPS among its competitors. Royal Dutch Shell and Saudi Aramco come in first and second, with BP coming in at third. Among those competitors, it is the third most valued company.

	ExxonMobil	BP	Royal Dutch Shell	Saudi Aramco
Global Ranking	#481	#178	#496	#712
NPS	18	19	34	32
Valuation Updated every 24 hours for public companies	$242.96B	$641.41M	$63.46B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ExxonMobil NPS by Gender

Female customers rated ExxonMobil's NPS 30 points higher than Male customers.

Male

ExxonMobil's NPS was rated 14 by Male customers on Comparably.

49%

Promoters

16%

Passives

35%

Detractors

Female

ExxonMobil's NPS was rated 44 by Female customers on Comparably.

64%

Promoters

16%

Passives

20%

Detractors

ExxonMobil NPS by Ethnicity

ExxonMobil's NPS was rated the highest by Other customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 20	Caucasian	20
Hispanic or Latino 34	Hispanic or Latino	34
African American/Black 0	African American/Black	0
Asian or Pacific Islander 37	Asian or Pacific Islander	37
Native American -33	Native American	-33
Other 43	Other	43

ExxonMobil NPS by Age

ExxonMobil's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

37%

26%

37%

26-30

59%

12%

29%

31-35

83%

17%

36-40

56%

44%

41-45

75%

25%

46-50

25%

50%

25%

51-55

49%

38%

13%

61-65

75%

25%

66+

40%

20%

40%

ExxonMobil NPS by Usage

ExxonMobil's NPS was rated the highest by customers who have used ExxonMobil's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 40	Less than 1 Year	40
1 to 2 Years -1	1 to 2 Years	-1
2 to 5 Years 18	2 to 5 Years	18
5 to 10 Years -8	5 to 10 Years	-8
Over 10 Years 48	Over 10 Years	48

ExxonMobil NPS vs. Competitors

Compared to its competitors, ExxonMobil's NPS is rated right below BP.

COMPANY		NPS Score
	Alimentation Couche Tard	60
	ConocoPhillips	40
	Valero Energy Corporation	37
	Royal Dutch Shell	34
	Saudi Aramco	32
	BP	19
	ExxonMobil	18

ExxonMobil NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, ExxonMobil's NPS is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	Tesla	29
	3M	22
	Stanley Black & Decker	22
	ExxonMobil	18
	Ford Motor Company	13

ExxonMobil Customer Reviews

Out of the 13 ExxonMobil customer reviews 11 were positive and 2 were constructive. ExxonMobil customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

ExxonMobil Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of ExxonMobil users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

78%

22%

ExxonMobil Customer Loyalty Score by Gender

Female customers rated ExxonMobil's Customer Loyalty score 11% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ExxonMobil.

Male

82%

Yes

Female

93%

Yes

ExxonMobil Customer Loyalty Score by Ethnicity

ExxonMobil's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ExxonMobil.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

ExxonMobil Customer Loyalty Score by Age

ExxonMobil's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ExxonMobil.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 67%	18-25	67%
26-30 95%	26-30	95%
31-35 100%	31-35	100%
36-40 100%	36-40	100%
41-45 78%	41-45	78%
46-50 78%	46-50	78%
51-55 89%	51-55	89%
61-65 100%	61-65	100%
66+ 64%	66+	64%

ExxonMobil Customer Loyalty Score by Usage

ExxonMobil's Customer Loyalty score was rated the highest by customers who have used ExxonMobil's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	82%
1 to 2 Years	70%
2 to 5 Years	83%
5 to 10 Years	86%
Over 10 Years	93%

ExxonMobil Customer Loyalty Score by Industry

ExxonMobil's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	88%
Accounting	82%
Aerospace and Aviation	70%
Architecture and Planning	100%
Business and Consumer Services	78%
Chemicals	89%
Construction	100%
Energy and Manufacturing	100%

ExxonMobil Customer Loyalty vs. Competitors

Compared to its competitors, ExxonMobil's Customer Loyalty score is rated right above BP, and is preceded by Valero Energy Corporation.

COMPANY		Customer Loyalty Score
	Alimentation Couche Tard	87%
	Saudi Aramco	84%
	ConocoPhillips	83%
	Royal Dutch Shell	82%
	Valero Energy Corporation	80%
	ExxonMobil	78%
	BP	75%

Unlock ExxonMobil Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full ExxonMobil Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, ExxonMobil's Customer Loyalty score is rated right above Tesla, and is preceded by Ford Motor Company.

COMPANY		Customer Loyalty Score
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	3M	80%
	Ford Motor Company	80%
	ExxonMobil	78%
	Tesla	77%

Unlock ExxonMobil Customer Loyalty vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full ExxonMobil Customer Loyalty vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

ExxonMobil Product Quality

3.9/5

ExxonMobil has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock ExxonMobil's overall Product Quality score rated by its users and customers.

ExxonMobil Product Information

ExxonMobil’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated ExxonMobil's product the highest. Reviewers from the Aerospace and Aviation industry rated ExxonMobil the lowest at 3.2.

Website: http://exxonmobil.com

Company Size: 10,000+ Employees

Industry

Energy and Manufacturing

Energy

Quick Insights into ExxonMobil Product Quality

ExxonMobil's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by Native American customers.

Sign Up to unlock insights into how customers have ranked ExxonMobil's Product Quality.

Ranked ExxonMobil Product Quality the Highest

Construction	5
41-45	4.4
Other	4.2

Ranked ExxonMobil Product Quality the Lowest

1 to 2 Years	3.1
66+	3
Native American	3

ExxonMobil Product Quality Score by Gender

Female customers rated ExxonMobil's Product Quality score 0.3 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ExxonMobil.

Male

3.8/5

Female

4.1/5

ExxonMobil Product Quality Score by Ethnicity

ExxonMobil's Product Quality score was rated the highest by Other customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ExxonMobil.

Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 3	Native American	3
Other 4.2	Other	4.2

ExxonMobil Product Quality Score by Age

ExxonMobil's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ExxonMobil.

Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 4.3	26-30	4.3
31-35 4.2	31-35	4.2
36-40 3.9	36-40	3.9
41-45 4.4	41-45	4.4
46-50 3.5	46-50	3.5
51-55 4.4	51-55	4.4
61-65 4.1	61-65	4.1
66+ 3	66+	3

ExxonMobil Product Quality Score by Usage

ExxonMobil's Product Quality score was rated the highest by customers who have used ExxonMobil's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4
1 to 2 Years	3.1
2 to 5 Years	4
5 to 10 Years	4
Over 10 Years	4.2

ExxonMobil Product Quality Score by Industry

ExxonMobil's Product Quality score was rated the highest by Construction industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.4
Accounting	3.8
Aerospace and Aviation	3.2
Architecture and Planning	3.5
Business and Consumer Services	4.7
Chemicals	3.9
Construction	5
Energy and Manufacturing	4.7

ExxonMobil Product Quality vs. Competitors

Compared to its competitors, ExxonMobil's Product Quality score is rated right above BP, and is preceded by ConocoPhillips.

COMPANY		Product Quality Score
	Saudi Aramco	4.1/5
	Royal Dutch Shell	4.1/5
	Valero Energy Corporation	4/5
	Alimentation Couche Tard	3.9/5
	ConocoPhillips	3.9/5
	ExxonMobil	3.9/5
	BP	3.8/5

Unlock ExxonMobil Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full ExxonMobil Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, ExxonMobil's Product Quality score is rated right above Tesla, and is preceded by Toyota.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	ExxonMobil	3.9/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Ford Motor Company	3.5/5

Unlock ExxonMobil Product Quality vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full ExxonMobil Product Quality vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

ExxonMobil Pricing

ExxonMobil ROI & Value For Money

3.7/5

ExxonMobil has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock ExxonMobil's overall ROI score rated by its users and customers.

ExxonMobil Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from ExxonMobil.

Quick Insights into ExxonMobil ROI

ExxonMobil's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 41-45.

Sign Up to unlock insights into how customers have ranked ExxonMobil's ROI score.

Ranked ExxonMobil ROI the Highest

Hispanic or Latino	5
31-35	4.6
Architecture and Planning	4.6

Ranked ExxonMobil ROI the Lowest

Aerospace and Aviation	3.2
Native American	3.1
41-45	2.7

ExxonMobil ROI Score by Gender

Female customers rated ExxonMobil's ROI score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of ExxonMobil.

Male

3.7/5

Female

3.9/5

ExxonMobil ROI Score by Ethnicity

ExxonMobil's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ExxonMobil.

Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 5	Hispanic or Latino	5
African American/Black 4	African American/Black	4
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Native American 3.1	Native American	3.1
Other 4.2	Other	4.2

ExxonMobil ROI Score by Age

ExxonMobil's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full ROI by Age data of ExxonMobil.

Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 4.3	26-30	4.3
31-35 4.6	31-35	4.6
36-40 3.7	36-40	3.7
41-45 2.7	41-45	2.7
46-50 3.4	46-50	3.4
51-55 4	51-55	4
61-65 3.7	61-65	3.7
66+ 3.2	66+	3.2

ExxonMobil ROI Score by Usage

ExxonMobil's ROI score was rated the highest by customers who have used ExxonMobil's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.8
1 to 2 Years	3.6
2 to 5 Years	3.8
5 to 10 Years	3.6
Over 10 Years	4.1

ExxonMobil ROI Score by Industry

ExxonMobil's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	4
Accounting	4.5
Aerospace and Aviation	3.2
Architecture and Planning	4.6
Business and Consumer Services	4.4
Chemicals	3.4
Construction	4.5
Energy and Manufacturing	4.6

ExxonMobil Pricing vs. Competitors

Compared to its competitors, ExxonMobil's ROI score is rated right above Valero Energy Corporation, and is preceded by BP.

COMPANY		Pricing Score
	ConocoPhillips	4.3/5
	Royal Dutch Shell	4/5
	Saudi Aramco	4/5
	Alimentation Couche Tard	3.8/5
	BP	3.7/5
	ExxonMobil	3.7/5
	Valero Energy Corporation	3.6/5

Unlock ExxonMobil ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full ExxonMobil ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, ExxonMobil's ROI score is rated right above Stanley Black & Decker, and is preceded by Audi.

COMPANY		Pricing Score
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	ExxonMobil	3.7/5
	Stanley Black & Decker	3.7/5
	Ford Motor Company	3.4/5

Unlock ExxonMobil ROI vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full ExxonMobil ROI vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

ExxonMobil Customer Satisfaction (CSAT)

ExxonMobil Customer Satisfaction (CSAT) Score

74 / 100

ExxonMobil has an overall Customer Satisfaction score of 74 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	42%
Satisfied	32%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	4%
Very Dissatisfied	10%

Very Satisfied

42%

Satisfied

32%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into ExxonMobil Customer Satisfaction

ExxonMobil's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Native American customers.

Sign Up to unlock insights into how customers have ranked ExxonMobil's Customer Satisfaction.

Ranked ExxonMobil Customer Satisfaction the Highest

26-30	100%
Architecture and Planning	100%
African American/Black	88%

Ranked ExxonMobil Customer Satisfaction the Lowest

46-50	50%
Chemicals	50%
Native American	33%

ExxonMobil Customer Satisfaction Score by Gender

Female customers rated ExxonMobil's Customer Satisfaction score 8 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ExxonMobil.

75 / 100

Male

	Very Satisfied	34%
	Satisfied	41%
	Neither Satisfied nor Dissatisfied	16%
	Dissatisfied	2%
	Very Dissatisfied	7%

83 / 100

Female

	Very Satisfied	57%
	Satisfied	26%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	0%
	Very Dissatisfied	4%

ExxonMobil Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

ExxonMobil's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ExxonMobil.

72 / 100

Very Satisfied	50%
Satisfied	22%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	6%
Very Dissatisfied	17%

Very Satisfied

50%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to Hispanic or Latino

ExxonMobil's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ExxonMobil.

67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

ExxonMobil's Customer Satisfaction (CSAT) score was rated 88% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ExxonMobil.

88 / 100

Very Satisfied	38%
Satisfied	50%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

38%

Satisfied

50%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

ExxonMobil's Customer Satisfaction (CSAT) score was rated 87% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ExxonMobil.

87 / 100

Very Satisfied	40%
Satisfied	47%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	0%
Very Dissatisfied	7%

Very Satisfied

40%

Satisfied

47%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Native American

ExxonMobil's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ExxonMobil.

33 / 100

Very Satisfied	0%
Satisfied	33%
Neither Satisfied nor Dissatisfied	67%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

67%

Dissatisfied

Very Dissatisfied

CSAT according to Other

ExxonMobil's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ExxonMobil.

75 / 100

Very Satisfied	44%
Satisfied	31%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

44%

Satisfied

31%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

ExxonMobil Customer Satisfaction Score by Age

ExxonMobil's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ExxonMobil.

100

Breakdown

Age

Score

18-25

72%

26-30

100%

31-35

100%

36-40

63%

41-45

75%

46-50

50%

51-55

86%

61-65

67%

66+

60%

ExxonMobil Customer Satisfaction Score by Usage

ExxonMobil's Customer Satisfaction score was rated the highest by customers who have used ExxonMobil's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	86
1 to 2 Years	63
2 to 5 Years	84
5 to 10 Years	64
Over 10 Years	82

ExxonMobil Customer Satisfaction Score by Industry

ExxonMobil's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Chemicals industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "ExxonMobil Customer Satisfaction Score by Industry",
	"text": "ExxonMobil's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Chemicals industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "ExxonMobil's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "ExxonMobil's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "ExxonMobil's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "ExxonMobil's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "ExxonMobil's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Chemicals",
			"groupId": 506,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "ExxonMobil's Customer Satisfaction score is  rated by Chemicals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "ExxonMobil's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "ExxonMobil's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	86
Accounting	50
Aerospace and Aviation	80
Architecture and Planning	100
Business and Consumer Services	100
Chemicals	50
Construction	100
Energy and Manufacturing	100

ExxonMobil Customer Satisfaction vs. Competitors

Compared to its competitors, ExxonMobil's Customer Satisfaction score is rated right above Valero Energy Corporation, and is preceded by BP.

COMPANY		Customer Satisfaction (CSAT) Score
	Alimentation Couche Tard	100%
	Royal Dutch Shell	82%
	Saudi Aramco	82%
	ConocoPhillips	81%
	BP	77%
	ExxonMobil	74%
	Valero Energy Corporation	71%

Unlock ExxonMobil Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full ExxonMobil Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, ExxonMobil's Customer Satisfaction score is rated right above Tesla, and is preceded by 3M.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	79%
	3M	75%
	ExxonMobil	74%
	Tesla	74%
	Audi	74%
	Stanley Black & Decker	70%
	Ford Motor Company	62%

Unlock ExxonMobil Customer Satisfaction vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full ExxonMobil Customer Satisfaction vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

ExxonMobil Customer Service

3.8/5

ExxonMobil has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock ExxonMobil's overall Customer Service score rated by its users and customers.

About ExxonMobil's Customer Service

Address

Irving, TX 75039

Website

http://exxonmobil.com

Phone Number

281-870-6000

Quick Insights into ExxonMobil Customer Service

ExxonMobil's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Aerospace and Aviation industry.

Sign Up to unlock insights into how customers have ranked ExxonMobil's Customer Service score.

Ranked ExxonMobil Customer Service the Highest

Hispanic or Latino	5
Energy and Manufacturing	4.6
51-55	4.4

Ranked ExxonMobil Customer Service the Lowest

Caucasian	3.5
66+	3.4
Aerospace and Aviation	3.3

ExxonMobil Customer Service Score by Gender

Female customers rated ExxonMobil's Customer Service score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ExxonMobil.

Male

3.8/5

Female

4/5

ExxonMobil Customer Service Score by Ethnicity

ExxonMobil's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ExxonMobil.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 5	Hispanic or Latino	5
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 3.8	Native American	3.8
Other 4.1	Other	4.1

ExxonMobil Customer Service Score by Age

ExxonMobil's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ExxonMobil.

100

Summary	Age	Customer Service Score
18-25 3.7	18-25	3.7
26-30 4.2	26-30	4.2
31-35 4.1	31-35	4.1
36-40 3.8	36-40	3.8
41-45 3.7	41-45	3.7
46-50 3.4	46-50	3.4
51-55 4.4	51-55	4.4
61-65 3.6	61-65	3.6
66+ 3.4	66+	3.4

ExxonMobil Customer Service Score by Usage

ExxonMobil's Customer Service score was rated the highest by customers who have used ExxonMobil's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4
1 to 2 Years	3.6
2 to 5 Years	3.6
5 to 10 Years	3.7
Over 10 Years	4.3

ExxonMobil Customer Service Score by Industry

ExxonMobil's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4.3
Accounting	4.5
Aerospace and Aviation	3.3
Architecture and Planning	3.8
Business and Consumer Services	4.1
Chemicals	3.4
Construction	4.5
Energy and Manufacturing	4.6

ExxonMobil Customer Service vs. Competitors

Compared to its competitors, ExxonMobil's Customer Service score is rated right above BP, and is preceded by Valero Energy Corporation.

COMPANY		Customer Service Score
	ConocoPhillips	4.3/5
	Royal Dutch Shell	4.1/5
	Saudi Aramco	4.1/5
	Valero Energy Corporation	3.9/5
	ExxonMobil	3.8/5
	BP	3.8/5
	Alimentation Couche Tard	3.4/5

Unlock ExxonMobil Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full ExxonMobil Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, ExxonMobil's Customer Service score is rated right above Tesla, and is preceded by Honda.

COMPANY		Customer Service Score
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	ExxonMobil	3.8/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	3M	3.8/5
	Ford Motor Company	3.4/5

Unlock ExxonMobil Customer Service vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full ExxonMobil Customer Service vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

ExxonMobil as an Employer

3.2/5

ExxonMobil has a 3.2/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of ExxonMobil

Darren Woods

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ExxonMobil scored a 18 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of ExxonMobil would recommend the brand to a friend. ENPS measures how likely ExxonMobil employees would recommend working at ExxonMobil to a friend.

Net Promoter Score

NPS Score

50%	Promoters
18%	Passive
32%	Detractors

Employee Net Promoter Score

-8

eNPS Score

35%	Promoters
22%	Passive
43%	Detractors

Global Ranking Snapshot

ExxonMobil is ranked #481 in the Global Top 100 Brands. It ranks just behind CME Group and just ahead of Holiday Inn.

RANK			INDUSTRY
479	Audible, Inc.	Don Katz	Tech
480	CME Group	Terrence Duffy	Banking and Financial Services
481	ExxonMobil	Darren Woods	Energy and Manufacturing
482	Holiday Inn	Keith Barr	Travel and Hospitality
483	United Rentals	Michael Kneeland	Business and Consumer Services
484	Dave & Buster's	Stephen King	Retail
485	Applied Materials	Gary Dickerson	Energy and Manufacturing