5
NPS
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Ranked
#85
Health and Wellness Brands
Brand Page
HCA Healthcare
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HCA Healthcare is ranked #85 in Health and Wellness Brands
HCA Healthcare is ranked #85 in Health and Wellness Brands
About HCA Healthcare's Brand
HCA Healthcare is one of the nation's leading providers of healthcare services, comprising 184 hospitals and approximately 2,000 sites of care, including surgery centers, freestanding ERs, urgent care centers, and physician clinics, in 21 states and the United Kingdom. With more than 280,000 colleagues driven by one purpose—to give patients healthier tomorrows—we are excited about the future of medicine and believe we are uniquely positioned to play a leading role in the transformation of clinical care. HCA Healthcare’s brand is ranked #910 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of HCA Healthcare. When compared to other organizations within the Health and Wellness industry, HCA Healthcare is ranked #85. Among its major competitors, HCA Healthcare is ranked in 4th place for NPS while UT Southwestern Medical Center is 1st, and Texas Health Resources is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
HCA Healthcare Ranking
- #85 in Health and Wellness
- #3 / 4 of its competitors
HCA Healthcare NPS
HCA Healthcare's Net Promoter Score (NPS) is a 5 with 44% Promoters, 17% Passives, and 39% Detractors. Net Promoter Score tracks whether HCA Healthcare's customers would recommend using the product based on a scale of -100 to 100.
HCA Healthcare Overall NPS
| 44% | Promoters |
|---|---|
| 17% | Passives |
| 39% | Detractors |
HCA Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 3 | Jan 2025 | 3 |
Feb 2025 5 | Feb 2025 | 5 |
Mar 2025 5 | Mar 2025 | 5 |
Apr 2025 6 | Apr 2025 | 6 |
May 2025 6 | May 2025 | 6 |
Jun 2025 5 | Jun 2025 | 5 |
Aug 2025 5 | Aug 2025 | 5 |
Sep 2025 5 | Sep 2025 | 5 |
Oct 2025 5 | Oct 2025 | 5 |
Nov 2025 5 | Nov 2025 | 5 |
Dec 2025 5 | Dec 2025 | 5 |
Jan 2026 5 | Jan 2026 | 5 |
How Other Brands Compare
HCA Healthcare is ranked third for NPS among its competitors. Texas Health Resources and Encompass Health come in first and second, with DaVita coming in at #4.
HCA Healthcare |  DaVita |  Texas Health Resources |  Encompass Health | |
| Global Ranking | #910 | #661 | #822 | #- |
| NPS | 5 | -26 | 40 | 29 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $11.17B | $1.75B | $8.01B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HCA Healthcare NPS by Gender
Female customers rated HCA Healthcare's NPS 21 points higher than Male customers.
Male
-33
HCA Healthcare's NPS was rated -33 by Male customers on Comparably.
24%
Promoters
19%
Passives
57%
Detractors
Female
-12
HCA Healthcare's NPS was rated -12 by Female customers on Comparably.
36%
Promoters
16%
Passives
48%
Detractors
HCA Healthcare NPS by Ethnicity
HCA Healthcare's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Hispanic or Latino -42 | Hispanic or Latino | -42 |
African American/Black 7 | African American/Black | 7 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Other -42 | Other | -42 |
HCA Healthcare NPS by Age
HCA Healthcare's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
HCA Healthcare NPS by Usage
HCA Healthcare's NPS was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years -7 | 1 to 2 Years | -7 |
2 to 5 Years 7 | 2 to 5 Years | 7 |
5 to 10 Years -11 | 5 to 10 Years | -11 |
Over 10 Years -73 | Over 10 Years | -73 |
HCA Healthcare NPS vs. Competitors
Compared to its competitors, HCA Healthcare's NPS is rated right above HOUSTON METHODIST, and is preceded by Encompass Health.
| COMPANY | NPS Score | |
|---|---|---|
 | UT Southwestern Medical Center | 52 |
| Texas Health Resources | 40 |
| Encompass Health | 29 |
| HCA Healthcare | 5 |
 | HOUSTON METHODIST | 2 |
 | Tenet | -3 |
| DaVita | -26 |
 | VCA | -60 |
HCA Healthcare NPS vs Companies in Health and Wellness
In the Health and Wellness industry, HCA Healthcare's NPS is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.
| COMPANY | NPS Score | |
|---|---|---|
 | Headspace | 41 |
 | Glossier | 38 |
 | Colgate Palmolive | 35 |
 | Peloton | 31 |
 | Johnson & Johnson | 26 |
 | Philips | 18 |
 | CVS Health | 18 |
| HCA Healthcare | 5 |
 | WW (formally Weight Watchers) | -11 |
HCA Healthcare Customer Reviews
Out of the 18 HCA Healthcare customer reviews 10 were positive and 8 were constructive. HCA Healthcare customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
HCA Healthcare Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of HCA Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HCA Healthcare Customer Loyalty Score by Gender
Male customers rated HCA Healthcare's Customer Loyalty score 6% higher than Female customers.
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Male
70%
Yes
Female
64%
Yes
HCA Healthcare Customer Loyalty Score by Ethnicity
HCA Healthcare's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HCA Healthcare.
69
out of 100
Caucasian
36
out of 100
Hispanic or Latino
79
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
58
out of 100
Other
HCA Healthcare Customer Loyalty Score by Age
HCA Healthcare's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 78% | 26-30 | 78% |
31-35 70% | 31-35 | 70% |
36-40 59% | 36-40 | 59% |
41-45 78% | 41-45 | 78% |
46-50 70% | 46-50 | 70% |
51-55 66% | 51-55 | 66% |
56-60 61% | 56-60 | 61% |
61-65 74% | 61-65 | 74% |
66+ 51% | 66+ | 51% |
HCA Healthcare Customer Loyalty Score by Usage
HCA Healthcare's Customer Loyalty score was rated the highest by customers who have used HCA Healthcare's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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HCA Healthcare Customer Loyalty Score by Industry
HCA Healthcare's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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HCA Healthcare Customer Loyalty vs. Competitors
Compared to its competitors, HCA Healthcare's Customer Loyalty score is rated right above Tenet, and is preceded by DaVita.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| UT Southwestern Medical Center | 83% |
| HOUSTON METHODIST | 77% |
| Encompass Health | 76% |
| Texas Health Resources | 74% |
| DaVita | 73% |
| HCA Healthcare | 68% |
| Tenet | 65% |
| VCA | 64% |
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, HCA Healthcare's Customer Loyalty score is rated right below WW (formally Weight Watchers).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Colgate Palmolive | 85% |
| Peloton | 82% |
| Headspace | 82% |
| CVS Health | 80% |
| Johnson & Johnson | 79% |
| Glossier | 77% |
| Philips | 76% |
| WW (formally Weight Watchers) | 73% |
| HCA Healthcare | 68% |
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HCA Healthcare Product Quality
3.5/5
HCA Healthcare has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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HCA Healthcare Product Information
HCA Healthcare’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated HCA Healthcare's product the highest. Reviewers from the Aerospace and Aviation industry rated HCA Healthcare the lowest at 2.6.
- Website
- https://hcahealthcare.com/
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into HCA Healthcare Product Quality
HCA Healthcare's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked HCA Healthcare Product Quality the Highest
Ranked HCA Healthcare Product Quality the Lowest
HCA Healthcare Product Quality Score by Gender
Female customers rated HCA Healthcare's Product Quality score 0.2 stars higher than Male customers.
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Male
3/5
Female
3.2/5
HCA Healthcare Product Quality Score by Ethnicity
HCA Healthcare's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 2.4 | Other | 2.4 |
HCA Healthcare Product Quality Score by Age
HCA Healthcare's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.1 | 26-30 | 3.1 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3 | 36-40 | 3 |
41-45 4 | 41-45 | 4 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3 | 51-55 | 3 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.7 | 66+ | 2.7 |
HCA Healthcare Product Quality Score by Usage
HCA Healthcare's Product Quality score was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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HCA Healthcare Product Quality Score by Industry
HCA Healthcare's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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HCA Healthcare Product Quality vs. Competitors
Compared to its competitors, HCA Healthcare's Product Quality score is rated right above Tenet, and is preceded by Encompass Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| UT Southwestern Medical Center | 4.1/5 |
| Texas Health Resources | 3.7/5 |
| Encompass Health | 3.7/5 |
| HCA Healthcare | 3.5/5 |
| Tenet | 3.3/5 |
| HOUSTON METHODIST | 3.2/5 |
| DaVita | 3/5 |
| VCA | 1.9/5 |
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, HCA Healthcare's Product Quality score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.2/5 |
| Peloton | 4/5 |
| Johnson & Johnson | 4/5 |
| Philips | 3.8/5 |
| CVS Health | 3.5/5 |
| HCA Healthcare | 3.5/5 |
| WW (formally Weight Watchers) | 3.1/5 |
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HCA Healthcare Pricing
HCA Healthcare ROI & Value For Money
3.3/5
HCA Healthcare has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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HCA Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from HCA Healthcare.
Quick Insights into HCA Healthcare ROI
HCA Healthcare's ROI score was rated highest by African American/Black customers, and rated lowest by customers ages 56-60.
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Ranked HCA Healthcare ROI the Highest
Ranked HCA Healthcare ROI the Lowest
HCA Healthcare ROI Score by Gender
Female customers rated HCA Healthcare's ROI score 0.1 stars higher than Male customers.
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Male
2.9/5
Female
3/5
HCA Healthcare ROI Score by Ethnicity
HCA Healthcare's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HCA Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 2.6 | Other | 2.6 |
HCA Healthcare ROI Score by Age
HCA Healthcare's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.7 | 31-35 | 3.7 |
36-40 2.7 | 36-40 | 2.7 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.4 | 46-50 | 3.4 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2 | 56-60 | 2 |
61-65 2.2 | 61-65 | 2.2 |
66+ 2.3 | 66+ | 2.3 |
HCA Healthcare ROI Score by Usage
HCA Healthcare's ROI score was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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HCA Healthcare ROI Score by Industry
HCA Healthcare's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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HCA Healthcare Pricing vs. Competitors
Compared to its competitors, HCA Healthcare's ROI score is rated right above Tenet, and is preceded by Encompass Health.
| COMPANY | Pricing Score | |
|---|---|---|
| UT Southwestern Medical Center | 3.9/5 |
| Texas Health Resources | 3.7/5 |
| Encompass Health | 3.6/5 |
| HCA Healthcare | 3.3/5 |
| Tenet | 3.3/5 |
| HOUSTON METHODIST | 3.1/5 |
| DaVita | 2.8/5 |
| VCA | 1.6/5 |
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, HCA Healthcare's ROI score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Headspace | 3.9/5 |
| Glossier | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Philips | 3.6/5 |
| CVS Health | 3.4/5 |
| HCA Healthcare | 3.3/5 |
| WW (formally Weight Watchers) | 2.8/5 |
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HCA Healthcare Customer Satisfaction (CSAT)
HCA Healthcare Customer Satisfaction (CSAT) Score
61 / 100
HCA Healthcare has an overall Customer Satisfaction score of 61 rated by its users and customers.
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Very Satisfied
36%
Satisfied
25%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
6%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HCA Healthcare Customer Satisfaction
HCA Healthcare's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked HCA Healthcare Customer Satisfaction the Highest
Ranked HCA Healthcare Customer Satisfaction the Lowest
HCA Healthcare Customer Satisfaction Score by Gender
Female customers rated HCA Healthcare's Customer Satisfaction score 14 points higher than Male customers.
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49 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 11% | |
Very Dissatisfied | 23% |
63 / 100
FemaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 2% | |
Very Dissatisfied | 24% |
HCA Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HCA Healthcare's Customer Satisfaction (CSAT) score was rated 52% according to Caucasian users and customers.
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52 / 100
Very Satisfied
22%
Satisfied
30%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
4%
Very Dissatisfied
30%
CSAT according to Hispanic or Latino
HCA Healthcare's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
CSAT according to African American/Black
HCA Healthcare's Customer Satisfaction (CSAT) score was rated 79% according to African American/Black users and customers.
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79 / 100
Very Satisfied
50%
Satisfied
29%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
7%
CSAT according to Asian or Pacific Islander
HCA Healthcare's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Other
HCA Healthcare's Customer Satisfaction (CSAT) score was rated 38% according to Other users and customers.
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38 / 100
Very Satisfied
19%
Satisfied
19%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
5%
Very Dissatisfied
44%
HCA Healthcare Customer Satisfaction Score by Age
HCA Healthcare's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 78% | |||||||||||||||
| 26-30 | 60% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 64% | |||||||||||||||
| 51-55 | 57% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 43% | |||||||||||||||
| 66+ | 28% |
HCA Healthcare Customer Satisfaction Score by Usage
HCA Healthcare's Customer Satisfaction score was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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HCA Healthcare Customer Satisfaction Score by Industry
HCA Healthcare's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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{
"title": "HCA Healthcare Customer Satisfaction Score by Industry",
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"bars": [
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"groupId": 104,
"score": 82,
"stars": 0,
"csatScore": 82,
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"scoreClassName": "max",
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"label": "Accounting",
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"score": 74,
"stars": 0,
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"scoreClassName": "",
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}HCA Healthcare Customer Satisfaction vs. Competitors
Compared to its competitors, HCA Healthcare's Customer Satisfaction score is rated right above Tenet, and is preceded by Encompass Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| UT Southwestern Medical Center | 71% |
| Texas Health Resources | 70% |
| Encompass Health | 61% |
| HCA Healthcare | 61% |
| Tenet | 55% |
| DaVita | 46% |
| HOUSTON METHODIST | 45% |
| VCA | 21% |
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Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, HCA Healthcare's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 84% |
| Colgate Palmolive | 83% |
| Glossier | 79% |
| Johnson & Johnson | 78% |
| Philips | 74% |
| CVS Health | 68% |
| Peloton | 63% |
| HCA Healthcare | 61% |
| WW (formally Weight Watchers) | 46% |
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HCA Healthcare Customer Service
3.4/5
HCA Healthcare has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About HCA Healthcare's Customer Service
Address
One Park Plaza, Nashville, TN 37203
Website
https://hcahealthcare.com/
HCA Healthcare's Social Links
Quick Insights into HCA Healthcare Customer Service
HCA Healthcare's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
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Ranked HCA Healthcare Customer Service the Highest
Ranked HCA Healthcare Customer Service the Lowest
HCA Healthcare Customer Service Score by Gender
Female customers rated HCA Healthcare's Customer Service score 0.2 stars higher than Male customers.
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Male
2.9/5
Female
3.1/5
HCA Healthcare Customer Service Score by Ethnicity
HCA Healthcare's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 2.5 | Other | 2.5 |
HCA Healthcare Customer Service Score by Age
HCA Healthcare's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.8 | 31-35 | 3.8 |
36-40 2.7 | 36-40 | 2.7 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.3 | 46-50 | 3.3 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.2 | 56-60 | 2.2 |
61-65 2.3 | 61-65 | 2.3 |
66+ 2 | 66+ | 2 |
HCA Healthcare Customer Service Score by Usage
HCA Healthcare's Customer Service score was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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HCA Healthcare Customer Service Score by Industry
HCA Healthcare's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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HCA Healthcare Customer Service vs. Competitors
Compared to its competitors, HCA Healthcare's Customer Service score is rated right above HOUSTON METHODIST, and is preceded by Tenet.
| COMPANY | Customer Service Score | |
|---|---|---|
| UT Southwestern Medical Center | 4.1/5 |
| Texas Health Resources | 3.7/5 |
| Encompass Health | 3.6/5 |
| Tenet | 3.5/5 |
| HCA Healthcare | 3.4/5 |
| HOUSTON METHODIST | 3.2/5 |
| DaVita | 3/5 |
| VCA | 1.7/5 |
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, HCA Healthcare's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Philips | 3.7/5 |
| CVS Health | 3.7/5 |
| HCA Healthcare | 3.4/5 |
| WW (formally Weight Watchers) | 3/5 |
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HCA Healthcare as an Employer
3.6/5
HCA Healthcare has a 3.6/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
HCA Healthcare scored a 5 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of HCA Healthcare would recommend the brand to a friend. ENPS measures how likely HCA Healthcare employees would recommend working at HCA Healthcare to a friend.
Net Promoter Score
5
NPS Score
| 44% | Promoters |
|---|---|
| 17% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 37% | Promoters |
|---|---|
| 20% | Passive |
| 43% | Detractors |
Global Ranking Snapshot
HCA Healthcare is ranked #910 in the Global Top 100 Brands. It ranks just behind Novo Nordisk and just ahead of Kia America.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
908 |  | Books A Million |  | Terrance Finley | Retail |
909 |  | Novo Nordisk |  | Lars Jorgensen | Health and Wellness |
910 | | HCA Healthcare | | Samuel N. Hazen | Health and Wellness |
911 |  | Kia America |  | SeungKyu (Sean) Yoon | Automotive and Transportation |
912 |  | E. & J. Gallo Winery |  | Joseph Gallo | Food and Beverages |
913 |  | Jumia |  | Jeremy Hodara | Retail |
914 |  | Drizly |  | Cory Rellas | Food and Beverages |
Health and Wellness Ranking Snapshot
HCA Healthcare is ranked #85 in the Health and Wellness Industry. It ranks just behind Novo Nordisk and just ahead of Align Technology.
| RANK | COMPANY | Location | |
|---|---|---|---|
83 |  | Zoetis | Florham Park, NJ |
84 | | Novo Nordisk | |
85 | | HCA Healthcare | Nashville, TN |
86 |  | Align Technology | San Jose, CA |
87 |  | Smith & Nephew | Watford |
88 |  | IQVIA | San Jose, CA |
89 |  | PatientPop | Santa Monica, CA |
