Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Cummins Inc. is

Ranked

#35

Automotive and Transportation Brands

Brand Page

Cummins Inc.

Marketing or Exec? Claim Your Free Account

Cummins Inc.

Rate this Brand

Cummins Inc. is ranked #35 in Automotive and Transportation Brands

About Cummins Inc. Brand

Cummins Inc. is a corporation of complementary business units that design, engineer, manufacture, distribute and service engines and related technologies. Cummins Inc.’s brand is ranked #731 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Cummins Inc.. When compared to other organizations within the Automotive and Transportation industry, Cummins Inc. is ranked #35. Among its major competitors, Cummins Inc. is ranked in 2nd place for NPS while Caterpillar Inc. is 1st, and PACCAR is 3rd. Overall, Cummins Inc. has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $36.44B

Brand at a Glance

72%

Customer Loyalty

3.9/5

Product Quality

4/5

Pricing

4/5

Customer Service

Cummins Inc. Ranking

Cummins Inc. NPS

Cummins Inc.'s Net Promoter Score (NPS) is a 36 with 61% Promoters, 14% Passives, and 25% Detractors. Net Promoter Score tracks whether Cummins Inc.'s customers would recommend using the product based on a scale of -100 to 100.

Cummins Inc. Overall NPS

NPS

61%	Promoters
14%	Passives
25%	Detractors

Cummins Inc. NPS Trend

-100

-50

100

Summary	Date	Score
May 2024 39	May 2024	39
Jun 2024 38	Jun 2024	38
Jul 2024 39	Jul 2024	39
Aug 2024 37	Aug 2024	37
Oct 2024 37	Oct 2024	37
Nov 2024 38	Nov 2024	38
Dec 2024 38	Dec 2024	38
Jan 2025 36	Jan 2025	36
Feb 2025 37	Feb 2025	37
May 2025 35	May 2025	35
Jul 2025 37	Jul 2025	37
Nov 2025 36	Nov 2025	36

How Other Brands Compare

Cummins Inc. is ranked second for NPS among its competitors. Caterpillar Inc. and Tesla come in first and third, with John Deere coming in at #4. Among those competitors, it is the lowest valued company behind Tesla.

	Cummins Inc.	Tesla	Caterpillar Inc.	John Deere
Global Ranking	#731	#32	#171	#187
NPS	36	29	38	26
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$36.44B	$635.18B	$126.91B	$116.64B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Cummins Inc. NPS by Gender

Female customers rated Cummins Inc.'s NPS 20 points higher than Male customers.

Male

Cummins Inc.'s NPS was rated 25 by Male customers on Comparably.

54%

Promoters

17%

Passives

29%

Detractors

Female

Cummins Inc.'s NPS was rated 45 by Female customers on Comparably.

67%

Promoters

11%

Passives

22%

Detractors

Cummins Inc. NPS by Ethnicity

Cummins Inc.'s NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 55	Caucasian	55
Hispanic or Latino 34	Hispanic or Latino	34
African American/Black -20	African American/Black	-20
Asian or Pacific Islander 49	Asian or Pacific Islander	49
Other 14	Other	14

Cummins Inc. NPS by Age

Cummins Inc.'s NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

80%

20%

26-30

40%

60%

31-35

50%

17%

33%

36-40

80%

20%

41-45

67%

33%

46-50

33%

67%

51-55

50%

Cummins Inc. NPS by Usage

Cummins Inc.'s NPS was rated the highest by customers who have used Cummins Inc.'s products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 14	Less than 1 Year	14
1 to 2 Years -15	1 to 2 Years	-15
2 to 5 Years 60	2 to 5 Years	60
5 to 10 Years 75	5 to 10 Years	75
Over 10 Years 37	Over 10 Years	37

Cummins Inc. NPS vs. Competitors

Compared to its competitors, Cummins Inc.'s NPS is rated right above PACCAR, and is preceded by Caterpillar Inc..

COMPANY		NPS Score
	Caterpillar Inc.	38
	Cummins Inc.	36
	PACCAR	30
	Tesla	29
	Eaton	27
	John Deere	26
	Rockwell Automation	21
	Volvo Group Venture Capital	0

Cummins Inc. NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Cummins Inc.'s NPS is rated right above Audi, and is preceded by Honda.

COMPANY		NPS Score
	Porsche	60
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Cummins Inc.	36
	Audi	34
	BMW Group	34
	Tesla	29
	FedEx	19

Cummins Inc. Customer Reviews

Out of the 4 Cummins Inc. customer reviews 2 were positive and 2 were constructive. Cummins Inc. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Cummins Inc. Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Cummins Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

72%

28%

Cummins Inc. Customer Loyalty Score by Gender

Male customers rated Cummins Inc.'s Customer Loyalty score 10% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cummins Inc..

Male

70%

Yes

Female

60%

Yes

Cummins Inc. Customer Loyalty Score by Ethnicity

Cummins Inc.'s Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cummins Inc..

out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Cummins Inc. Customer Loyalty Score by Age

Cummins Inc.'s Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cummins Inc..

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 28%	18-25	28%
26-30 82%	26-30	82%
31-35 85%	31-35	85%
36-40 82%	36-40	82%
41-45 70%	41-45	70%
46-50 40%	46-50	40%
51-55 78%	51-55	78%

Cummins Inc. Customer Loyalty Score by Usage

Cummins Inc.'s Customer Loyalty score was rated the highest by customers who have used Cummins Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	23%
1 to 2 Years	74%
2 to 5 Years	82%
5 to 10 Years	100%
Over 10 Years	66%

Cummins Inc. Customer Loyalty Score by Industry

Cummins Inc.'s Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	64%
Accounting	60%
Automotive and Transportation	100%

Cummins Inc. Customer Loyalty vs. Competitors

Compared to its competitors, Cummins Inc.'s Customer Loyalty score is rated right below Tesla.

COMPANY		Customer Loyalty Score
	Volvo Group Venture Capital	100%
	Eaton	86%
	Rockwell Automation	86%
	PACCAR	84%
	John Deere	82%
	Caterpillar Inc.	78%
	Tesla	77%
	Cummins Inc.	72%

Unlock Cummins Inc. Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Cummins Inc. Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Cummins Inc.'s Customer Loyalty score is rated right below FedEx.

COMPANY		Customer Loyalty Score
	Honda	86%
	Porsche	85%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	BMW Group	82%
	Tesla	77%
	FedEx	74%
	Cummins Inc.	72%

Unlock Cummins Inc. Customer Loyalty vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full Cummins Inc. Customer Loyalty vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Cummins Inc. Product Quality

3.9/5

Cummins Inc. has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Cummins Inc. overall Product Quality score rated by its users and customers.

Cummins Inc. Product Information

Cummins Inc.’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Cummins Inc.'s product the highest. Reviewers from the Accounting industry rated Cummins Inc. the lowest at 3.4.

Website: http://cummins.com

Company Size: 10,000+ Employees

Industry

Automotive and Transportation

Quick Insights into Cummins Inc. Product Quality

Cummins Inc.'s Product Quality score was rated highest by customers who have used Cummins Inc.'s products/services for 5 to 10 Years, and rated lowest by customers ages 46-50.

Sign Up to unlock insights into how customers have ranked Cummins Inc. Product Quality.

Ranked Cummins Inc. Product Quality the Highest

5 to 10 Years	4.9
51-55	4.7
Automotive and Transportation	4.6

Ranked Cummins Inc. Product Quality the Lowest

African American/Black	3.4
1 to 2 Years	3.3
46-50	2.6

Cummins Inc. Product Quality Score by Gender

Female customers rated Cummins Inc.'s Product Quality score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cummins Inc..

Male

3.8/5

Female

4/5

Cummins Inc. Product Quality Score by Ethnicity

Cummins Inc.'s Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cummins Inc..

Summary	Ethnicity	Score
Caucasian 4.5	Caucasian	4.5
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 3.5	Other	3.5

Cummins Inc. Product Quality Score by Age

Cummins Inc.'s Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cummins Inc..

Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 3.2	26-30	3.2
31-35 3.8	31-35	3.8
36-40 4.3	36-40	4.3
41-45 3.5	41-45	3.5
46-50 2.6	46-50	2.6
51-55 4.7	51-55	4.7

Cummins Inc. Product Quality Score by Usage

Cummins Inc.'s Product Quality score was rated the highest by customers who have used Cummins Inc.'s products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.5
1 to 2 Years	3.3
2 to 5 Years	4.1
5 to 10 Years	4.9
Over 10 Years	3.9

Cummins Inc. Product Quality Score by Industry

Cummins Inc.'s Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.1
Accounting	3.4
Automotive and Transportation	4.6

Cummins Inc. Product Quality vs. Competitors

Compared to its competitors, Cummins Inc.'s Product Quality score is rated right above John Deere, and is preceded by Tesla.

COMPANY		Product Quality Score
	Eaton	4.1/5
	Rockwell Automation	4/5
	Volvo Group Venture Capital	4/5
	Caterpillar Inc.	3.9/5
	Tesla	3.9/5
	Cummins Inc.	3.9/5
	John Deere	3.9/5
	PACCAR	3.8/5

Unlock Cummins Inc. Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Cummins Inc. Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Cummins Inc.'s Product Quality score is rated right above Audi, and is preceded by Tesla.

COMPANY		Product Quality Score
	Porsche	4.4/5
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	BMW Group	4.1/5
	Tesla	3.9/5
	Cummins Inc.	3.9/5
	Audi	3.9/5
	FedEx	3.6/5

Unlock Cummins Inc. Product Quality vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full Cummins Inc. Product Quality vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Cummins Inc. Pricing

Cummins Inc. ROI & Value For Money

4/5

Cummins Inc. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Cummins Inc. overall ROI score rated by its users and customers.

Cummins Inc. Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Tech industry think that they had the lowest ROI from Cummins Inc..

Quick Insights into Cummins Inc. ROI

Cummins Inc.'s ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.

Sign Up to unlock insights into how customers have ranked Cummins Inc. ROI score.

Ranked Cummins Inc. ROI the Highest

18-25	4.8
5 to 10 Years	4.7
Automotive and Transportation	4.6

Ranked Cummins Inc. ROI the Lowest

Other	3.5
Over 10 Years	3.4
26-30	2.8

Cummins Inc. ROI Score by Gender

Female customers rated Cummins Inc.'s ROI score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cummins Inc..

Male

3.9/5

Female

4.1/5

Cummins Inc. ROI Score by Ethnicity

Cummins Inc.'s ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cummins Inc..

Summary	Ethnicity	Score
Caucasian 4.4	Caucasian	4.4
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 3.5	Other	3.5

Cummins Inc. ROI Score by Age

Cummins Inc.'s ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Cummins Inc..

Summary	Age	Score
18-25 4.8	18-25	4.8
26-30 2.8	26-30	2.8
31-35 3.8	31-35	3.8
36-40 4.4	36-40	4.4
41-45 3.5	41-45	3.5
46-50 4	46-50	4
51-55 4.7	51-55	4.7

Cummins Inc. ROI Score by Usage

Cummins Inc.'s ROI score was rated the highest by customers who have used Cummins Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.6
1 to 2 Years	4.2
2 to 5 Years	4
5 to 10 Years	4.7
Over 10 Years	3.4

Cummins Inc. ROI Score by Industry

Cummins Inc.'s ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.9
Accounting	4
Automotive and Transportation	4.6

Cummins Inc. Pricing vs. Competitors

Compared to its competitors, Cummins Inc.'s ROI score is rated right above Volvo Group Venture Capital, and is preceded by Caterpillar Inc..

COMPANY		Pricing Score
	Caterpillar Inc.	4/5
	Cummins Inc.	4/5
	Volvo Group Venture Capital	4/5
	Eaton	3.9/5
	Tesla	3.9/5
	PACCAR	3.8/5
	John Deere	3.8/5
	Rockwell Automation	3.8/5

Unlock Cummins Inc. ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Cummins Inc. ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Cummins Inc.'s ROI score is rated right above Mercedes-Benz USA, and is preceded by Toyota.

COMPANY		Pricing Score
	Porsche	4.1/5
	Toyota	4/5
	Cummins Inc.	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	Audi	3.8/5
	BMW Group	3.7/5
	FedEx	3.4/5

Unlock Cummins Inc. ROI vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full Cummins Inc. ROI vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Cummins Inc. Customer Satisfaction (CSAT)

Cummins Inc. Customer Satisfaction (CSAT) Score

79 / 100

Cummins Inc. has an overall Customer Satisfaction score of 79 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	44%
Satisfied	35%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	5%
Very Dissatisfied	5%

Very Satisfied

44%

Satisfied

35%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Cummins Inc. Customer Satisfaction

Cummins Inc.'s Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.

Sign Up to unlock insights into how customers have ranked Cummins Inc. Customer Satisfaction.

Ranked Cummins Inc. Customer Satisfaction the Highest

18-25	100%
5 to 10 Years	100%
Automotive and Transportation	100%

Ranked Cummins Inc. Customer Satisfaction the Lowest

Other	71%
2 to 5 Years	67%
46-50	34%

Cummins Inc. Customer Satisfaction Score by Gender

Male customers rated Cummins Inc.'s Customer Satisfaction score 8 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cummins Inc..

86 / 100

Male

	Very Satisfied	48%
	Satisfied	38%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	0%
	Very Dissatisfied	9%

78 / 100

Female

	Very Satisfied	45%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	22%
	Dissatisfied	0%
	Very Dissatisfied	0%

Cummins Inc. Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Cummins Inc. Customer Satisfaction (CSAT) score was rated 90% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cummins Inc..

90 / 100

Very Satisfied	50%
Satisfied	40%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

40%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Cummins Inc. Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cummins Inc..

80 / 100

Very Satisfied	60%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

60%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

CSAT according to Asian or Pacific Islander

Cummins Inc. Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cummins Inc..

83 / 100

Very Satisfied	33%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

33%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to Other

Cummins Inc. Customer Satisfaction (CSAT) score was rated 71% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cummins Inc..

71 / 100

Very Satisfied	57%
Satisfied	14%
Neither Satisfied nor Dissatisfied	29%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

57%

Satisfied

14%

Neither Satisfied nor Dissatisfied

29%

Dissatisfied

Very Dissatisfied

Cummins Inc. Customer Satisfaction Score by Age

Cummins Inc.'s Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cummins Inc..

100

Breakdown

Age

Score

18-25

100%

26-30

80%

31-35

100%

36-40

80%

41-45

67%

46-50

34%

51-55

100%

Cummins Inc. Customer Satisfaction Score by Usage

Cummins Inc.'s Customer Satisfaction score was rated the highest by customers who have used Cummins Inc.'s products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	71
1 to 2 Years	84
2 to 5 Years	67
5 to 10 Years	100
Over 10 Years	86

Cummins Inc. Customer Satisfaction Score by Industry

Cummins Inc.'s Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Cummins Inc. Customer Satisfaction Score by Industry",
	"text": "Cummins Inc.'s Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "Cummins Inc.'s Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 72
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 76,
			"stars": 0,
			"csatScore": 76,
			"text": "Cummins Inc.'s Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 76
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Cummins Inc.'s Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	72
Accounting	76
Automotive and Transportation	100

Cummins Inc. Customer Satisfaction vs. Competitors

Compared to its competitors, Cummins Inc.'s Customer Satisfaction score is rated right above Eaton, and is preceded by Volvo Group Venture Capital.

COMPANY		Customer Satisfaction (CSAT) Score
	Volvo Group Venture Capital	100%
	Cummins Inc.	79%
	Eaton	76%
	Tesla	74%
	John Deere	74%
	Caterpillar Inc.	72%
	PACCAR	69%
	Rockwell Automation	67%

Unlock Cummins Inc. Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Cummins Inc. Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Cummins Inc.'s Customer Satisfaction score is rated right above Mercedes-Benz USA, and is preceded by Honda.

COMPANY		Customer Satisfaction (CSAT) Score
	Porsche	86%
	Toyota	82%
	Honda	81%
	Cummins Inc.	79%
	Mercedes-Benz USA	79%
	BMW Group	76%
	Tesla	74%
	Audi	74%
	FedEx	65%

Unlock Cummins Inc. Customer Satisfaction vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full Cummins Inc. Customer Satisfaction vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Cummins Inc. Customer Service

4/5

Cummins Inc. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Cummins Inc. overall Customer Service score rated by its users and customers.

About Cummins Inc.'s Customer Service

Address

500 Jackson Street, Columbus, IN 47201

Website

http://cummins.com

Phone Number

800-343-7357

Cummins Inc.'s Social Links

Quick Insights into Cummins Inc. Customer Service

Cummins Inc.'s Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 26-30.

Sign Up to unlock insights into how customers have ranked Cummins Inc. Customer Service score.

Ranked Cummins Inc. Customer Service the Highest

Automotive and Transportation	5
18-25	4.9
5 to 10 Years	4.9

Ranked Cummins Inc. Customer Service the Lowest

Other	3.6
Over 10 Years	3.4
26-30	2.8

Cummins Inc. Customer Service Score by Gender

Female customers rated Cummins Inc.'s Customer Service score 0.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cummins Inc..

Male

3.9/5

Female

4.3/5

Cummins Inc. Customer Service Score by Ethnicity

Cummins Inc.'s Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cummins Inc..

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.5	Caucasian	4.5
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 3.6	Other	3.6

Cummins Inc. Customer Service Score by Age

Cummins Inc.'s Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cummins Inc..

100

Summary	Age	Customer Service Score
18-25 4.9	18-25	4.9
26-30 2.8	26-30	2.8
31-35 3.9	31-35	3.9
36-40 4.4	36-40	4.4
41-45 3.5	41-45	3.5
46-50 4.1	46-50	4.1
51-55 4.9	51-55	4.9

Cummins Inc. Customer Service Score by Usage

Cummins Inc.'s Customer Service score was rated the highest by customers who have used Cummins Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	3.7
1 to 2 Years	4.1
2 to 5 Years	4.2
5 to 10 Years	4.9
Over 10 Years	3.4

Cummins Inc. Customer Service Score by Industry

Cummins Inc.'s Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.9
Accounting	3.9
Automotive and Transportation	5

Cummins Inc. Customer Service vs. Competitors

Compared to its competitors, Cummins Inc.'s Customer Service score is rated right above Volvo Group Venture Capital, and is preceded by Caterpillar Inc..

COMPANY		Customer Service Score
	Caterpillar Inc.	4/5
	Cummins Inc.	4/5
	Volvo Group Venture Capital	4/5
	Eaton	3.9/5
	PACCAR	3.8/5
	Tesla	3.8/5
	John Deere	3.8/5
	Rockwell Automation	3.7/5

Unlock Cummins Inc. Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Cummins Inc. Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Cummins Inc.'s Customer Service score is rated right above Honda, and is preceded by Toyota.

COMPANY		Customer Service Score
	Porsche	4.3/5
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Cummins Inc.	4/5
	Honda	4/5
	BMW Group	3.9/5
	Tesla	3.8/5
	Audi	3.8/5
	FedEx	3.5/5

Unlock Cummins Inc. Customer Service vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full Cummins Inc. Customer Service vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Cummins Inc. as an Employer

4.0/5

Cummins Inc. has a 4.0/5 stars for its overall company culture rated by their employees

top

20%

CEO of Cummins Inc.

Tom Linebarger

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Cummins Inc. scored a 36 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Cummins Inc. would recommend the brand to a friend. ENPS measures how likely Cummins Inc. employees would recommend working at Cummins Inc. to a friend.

Net Promoter Score

NPS Score

61%	Promoters
14%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
22%	Passive
30%	Detractors

Global Ranking Snapshot

Cummins Inc. is ranked #731 in the Global Top 100 Brands. It ranks just behind Ezappsolution and just ahead of Blue Bell Ice Cream.

RANK			INDUSTRY
729	BlackCamel Energy Ltd	Alaba Joseph Olajide	Energy and Manufacturing
730	Ezappsolution	Gourav Shandilya	Tech
731	Cummins Inc.	Tom Linebarger	Automotive and Transportation
732	Blue Bell Ice Cream	Paul Kruse	Food and Beverages
733	Just Dance	David Gonzalez	Media and Entertainment
734	Prologis	Hamid Moghadam	Banking and Financial Services
735	Ivoclar Vivadent	Robert Ganley	Health and Wellness

Automotive and Transportation Ranking Snapshot

Cummins Inc. is ranked #35 in the Automotive and Transportation Industry. It ranks just behind Rolls-Royce and just ahead of Expeditors.

RANK		Location
33	Nissan	Smyrna, TN
34	Rolls-Royce	London, MN
35	Cummins Inc.	Columbus, IN
36	Expeditors	Seattle, WA
37	McMaster-Carr	Elmhurst, IL
38	BNSF Railway	Fort Worth, TX
39	Tata Motors Ltd