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Lennox International is

Ranked

#52

Energy and Manufacturing Brands

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Lennox International

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Lennox International

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Lennox International is ranked #52 in Energy and Manufacturing Brands

About Lennox International's Brand

Lennox International is a provider of climate control solutions for the heating, air conditioning and refrigeration markets. Lennox International’s brand is ranked #659 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Lennox International. When compared to other organizations within the Energy and Manufacturing industry, Lennox International is ranked #52. Among its major competitors, Lennox International is ranked in 3rd place for NPS while Panasonic is 1st, and Alfa Laval is 2nd.Their current market cap is $11.76B

Brand at a Glance

76%

Customer Loyalty

3.4/5

Product Quality

3.2/5

Pricing

3.3/5

Customer Service

Lennox International CMO

Ashish Kapoor

Ashish Kapoor serves as the Chief Marketing Officer, HRP of Lennox International. Ashish started at Lennox International in February of 2019. Ashish currently resides in the Greater Atlanta Area.

Lennox International Ranking

Lennox International NPS

Lennox International's Net Promoter Score (NPS) is a 13 with 52% Promoters, 9% Passives, and 39% Detractors. Net Promoter Score tracks whether Lennox International's customers would recommend using the product based on a scale of -100 to 100.

Lennox International Overall NPS

NPS

52%	Promoters
9%	Passives
39%	Detractors

Lennox International NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2023 7	Nov 2023	7
Jan 2024 5	Jan 2024	5
Feb 2024 4	Feb 2024	4
Mar 2024 2	Mar 2024	2
Apr 2024 4	Apr 2024	4
May 2024 1	May 2024	1
Jul 2024 5	Jul 2024	5
Dec 2024 7	Dec 2024	7
Jan 2025 10	Jan 2025	10
Mar 2025 10	Mar 2025	10
Jun 2025 10	Jun 2025	10
Jul 2025 12	Jul 2025	12

How Other Brands Compare

Lennox International is ranked second for NPS among its competitors. Panasonic and Trane come in first and third, with intelliSAW coming in at #4. Among those competitors, it is the second most valued company behind intelliSAW.

	Lennox International	Panasonic	Trane	intelliSAW
Global Ranking	#659	#826	#931	#-
NPS	13	32	8	-
Valuation Updated every 24 hours for public companies	$11.76B	$17.40B	-	$51.27B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Lennox International NPS by Gender

Male customers rated Lennox International's NPS 91 points higher than Female customers.

Male

Lennox International's NPS was rated 40 by Male customers on Comparably.

60%

Promoters

20%

Passives

20%

Detractors

Female

-51

Lennox International's NPS was rated -51 by Female customers on Comparably.

12%

Promoters

25%

Passives

63%

Detractors

Lennox International NPS by Ethnicity

Lennox International's NPS was rated -19 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -19	Caucasian	-19

Lennox International NPS by Age

Lennox International's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

31-35

67%

33%

61-65

33%

67%

66+

100%

Lennox International NPS by Usage

Lennox International's NPS was rated the highest by customers who have used Lennox International's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 50	Less than 1 Year	50
2 to 5 Years -67	2 to 5 Years	-67
5 to 10 Years -1	5 to 10 Years	-1
Over 10 Years 25	Over 10 Years	25

Lennox International NPS vs. Competitors

Compared to its competitors, Lennox International's NPS is rated right above Trane, and is preceded by Alfa Laval.

COMPANY		NPS Score
	Panasonic	32
	Alfa Laval	28
	Lennox International	13
	Trane	8
	intelliSAW	N/A
	Johnson Controls	-17

Lennox International NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Lennox International's NPS is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	Tesla	29
	3M	22
	Stanley Black & Decker	22
	Lennox International	13
	Ford Motor Company	13

Lennox International Customer Reviews

Out of the 2 Lennox International customer reviews 2 were positive and 0 were constructive. Lennox International customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Lennox International Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Lennox International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

76%

24%

Lennox International Customer Loyalty Score by Gender

Male customers rated Lennox International's Customer Loyalty score 36% higher than Female customers.

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Male

91%

Yes

Female

55%

Yes

Lennox International Customer Loyalty Score by Ethnicity

Lennox International's Customer Loyalty score was rated 59% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Lennox International Customer Loyalty Score by Age

Lennox International's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lennox International.

20%

40%

60%

80%

100%

Summary	Age	Score
31-35 100%	31-35	100%
61-65 40%	61-65	40%
66+ 40%	66+	40%

Lennox International Customer Loyalty Score by Usage

Lennox International's Customer Loyalty score was rated the highest by customers who have used Lennox International's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	78%
2 to 5 Years	70%
5 to 10 Years	78%
Over 10 Years	100%

Lennox International Customer Loyalty Score by Industry

Lennox International's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.

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Tech	85%
Construction	100%

Lennox International Customer Loyalty vs. Competitors

Compared to its competitors, Lennox International's Customer Loyalty score is rated right above Trane, and is preceded by Panasonic.

COMPANY		Customer Loyalty Score
	Alfa Laval	81%
	Panasonic	79%
	Lennox International	76%
	Trane	76%
	Johnson Controls	71%
	intelliSAW	N/A

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Lennox International's Customer Loyalty score is rated right below Tesla.

COMPANY		Customer Loyalty Score
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	3M	80%
	Ford Motor Company	80%
	Tesla	77%
	Lennox International	76%

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Lennox International Product Quality

3.4/5

Lennox International has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Lennox International Product Information

Lennox International’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lennox International's product the highest. Reviewers from the Construction industry rated Lennox International the lowest at 2.

Website: http://www.lennox.com

Company Size: 10,000+ Employees

Quick Insights into Lennox International Product Quality

Lennox International's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.

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Ranked Lennox International Product Quality the Highest

31-35	4.6
Male	4.1
Less than 1 Year	3.9

Ranked Lennox International Product Quality the Lowest

Construction	2
Female	2
66+	1.5

Lennox International Product Quality Score by Gender

Male customers rated Lennox International's Product Quality score 2.1 stars higher than Female customers.

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Male

4.1/5

Female

2/5

Lennox International Product Quality Score by Ethnicity

Lennox International's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6

Lennox International Product Quality Score by Age

Lennox International's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
31-35 4.6	31-35	4.6
61-65 2	61-65	2
66+ 1.5	66+	1.5

Lennox International Product Quality Score by Usage

Lennox International's Product Quality score was rated the highest by customers who have used Lennox International's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.9
2 to 5 Years	2.3
5 to 10 Years	3.2
Over 10 Years	3.6

Lennox International Product Quality Score by Industry

Lennox International's Product Quality score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.

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Tech	3.5
Construction	2

Lennox International Product Quality vs. Competitors

Compared to its competitors, Lennox International's Product Quality score is rated right above Trane, and is preceded by Alfa Laval.

COMPANY		Product Quality Score
	Panasonic	4.1/5
	Alfa Laval	3.5/5
	Lennox International	3.4/5
	Trane	3.2/5
	Johnson Controls	3.1/5
	intelliSAW	N/A

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Lennox International's Product Quality score is rated right below Ford Motor Company.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Ford Motor Company	3.5/5
	Lennox International	3.4/5

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Lennox International Pricing

Lennox International ROI & Value For Money

3.2/5

Lennox International has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Lennox International Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Construction industry think that they had the lowest ROI from Lennox International.

Quick Insights into Lennox International ROI

Lennox International's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.

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Ranked Lennox International ROI the Highest

31-35	4.3
Male	3.8
Less than 1 Year	3.7

Ranked Lennox International ROI the Lowest

Female	2.1
Construction	2
66+	1.5

Lennox International ROI Score by Gender

Male customers rated Lennox International's ROI score 1.7 stars higher than Female customers.

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Male

3.8/5

Female

2.1/5

Lennox International ROI Score by Ethnicity

Lennox International's ROI score was rated 2.4 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.4	Caucasian	2.4

Lennox International ROI Score by Age

Lennox International's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
31-35 4.3	31-35	4.3
61-65 1.6	61-65	1.6
66+ 1.5	66+	1.5

Lennox International ROI Score by Usage

Lennox International's ROI score was rated the highest by customers who have used Lennox International's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.7
2 to 5 Years	2.5
5 to 10 Years	2.9
Over 10 Years	3.7

Lennox International ROI Score by Industry

Lennox International's ROI score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.

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Tech	3.4
Construction	2

Lennox International Pricing vs. Competitors

Compared to its competitors, Lennox International's ROI score is rated right above Trane, and is preceded by Alfa Laval.

COMPANY		Pricing Score
	Panasonic	3.9/5
	Alfa Laval	3.3/5
	Lennox International	3.2/5
	Trane	3/5
	Johnson Controls	3/5
	intelliSAW	N/A

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Lennox International's ROI score is rated right below Ford Motor Company.

COMPANY		Pricing Score
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.7/5
	Ford Motor Company	3.4/5
	Lennox International	3.2/5

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Lennox International Customer Satisfaction (CSAT)

Lennox International Customer Satisfaction (CSAT) Score

63 / 100

Lennox International has an overall Customer Satisfaction score of 63 rated by its users and customers.

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Very Satisfied	40%
Satisfied	23%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	14%
Very Dissatisfied	17%

Very Satisfied

40%

Satisfied

23%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

17%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Lennox International Customer Satisfaction

Lennox International's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Female customers.

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Ranked Lennox International Customer Satisfaction the Highest

31-35	100%
5 to 10 Years	80%
Male	78%

Ranked Lennox International Customer Satisfaction the Lowest

Over 10 Years	66%
61-65	33%
Female	33%

Lennox International Customer Satisfaction Score by Gender

Male customers rated Lennox International's Customer Satisfaction score 45 points higher than Female customers.

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78 / 100

Male

	Very Satisfied	56%
	Satisfied	22%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	11%
	Very Dissatisfied	11%

33 / 100

Female

	Very Satisfied	0%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	67%

Lennox International Customer Satisfaction Score by Ethnicity

Caucasian
45%

CSAT according to Caucasian

Lennox International's Customer Satisfaction (CSAT) score was rated 45% according to Caucasian users and customers.

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45 / 100

Very Satisfied	27%
Satisfied	18%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	45%

Very Satisfied

27%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

45%

Lennox International Customer Satisfaction Score by Age

Lennox International's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

31-35

100%

61-65

33%

Lennox International Customer Satisfaction Score by Usage

Lennox International's Customer Satisfaction score was rated the highest by customers who have used Lennox International's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	67
5 to 10 Years	80
Over 10 Years	66

Lennox International Customer Satisfaction Score by Industry

Lennox International's Customer Satisfaction score was rated 75 points by Tech industry customers.

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	"title": "Lennox International Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
			"score": 75,
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Tech	75

Lennox International Customer Satisfaction vs. Competitors

Compared to its competitors, Lennox International's Customer Satisfaction score is rated right above Trane, and is preceded by Alfa Laval.

COMPANY		Customer Satisfaction (CSAT) Score
	Panasonic	79%
	Alfa Laval	67%
	Lennox International	63%
	Trane	58%
	Johnson Controls	52%
	intelliSAW	0%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Lennox International's Customer Satisfaction score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	79%
	3M	75%
	Tesla	74%
	Audi	74%
	Stanley Black & Decker	70%
	Lennox International	63%
	Ford Motor Company	62%

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Lennox International Customer Service

3.3/5

Lennox International has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About Lennox International's Customer Service

Address

2100 Lake Park Blvd., Richardson, TX

Website

http://www.lennox.com

Phone Number

+1 972-497-5000

Quick Insights into Lennox International Customer Service

Lennox International's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.

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Ranked Lennox International Customer Service the Highest

31-35	4.6
Less than 1 Year	4
Male	4

Ranked Lennox International Customer Service the Lowest

Construction	2.3
Female	2
66+	1.5

Lennox International Customer Service Score by Gender

Male customers rated Lennox International's Customer Service score 2 stars higher than Female customers.

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Male

4/5

Female

2/5

Lennox International Customer Service Score by Ethnicity

Lennox International's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.6	Caucasian	2.6

Lennox International Customer Service Score by Age

Lennox International's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
31-35 4.6	31-35	4.6
61-65 1.6	61-65	1.6
66+ 1.5	66+	1.5

Lennox International Customer Service Score by Usage

Lennox International's Customer Service score was rated the highest by customers who have used Lennox International's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4
2 to 5 Years	2.3
5 to 10 Years	3
Over 10 Years	3.6

Lennox International Customer Service Score by Industry

Lennox International's Customer Service score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.

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Tech	3.2
Construction	2.3

Lennox International Customer Service vs. Competitors

Compared to its competitors, Lennox International's Customer Service score is rated right above Alfa Laval, and is preceded by Panasonic.

COMPANY		Customer Service Score
	Panasonic	3.9/5
	Lennox International	3.3/5
	Alfa Laval	3.2/5
	Trane	3/5
	Johnson Controls	3/5
	intelliSAW	N/A

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Lennox International's Customer Service score is rated right below Ford Motor Company.

COMPANY		Customer Service Score
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	3M	3.8/5
	Ford Motor Company	3.4/5
	Lennox International	3.3/5

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Lennox International as an Employer

3.0/5

Lennox International has a 3.0/5 stars for its overall company culture rated by their employees

top

50%

CEO of Lennox International

Todd Bluedorn

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Lennox International scored a 13 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Lennox International would recommend the brand to a friend. ENPS measures how likely Lennox International employees would recommend working at Lennox International to a friend.

Net Promoter Score

NPS Score

52%	Promoters
9%	Passive
39%	Detractors

Employee Net Promoter Score

eNPS Score

38%	Promoters
26%	Passive
36%	Detractors

Global Ranking Snapshot

Lennox International is ranked #659 in the Global Top 100 Brands. It ranks just behind Wolters Kluwer and just ahead of Baxter Healthcare Inc.

RANK			INDUSTRY
657	Ogilvy	John Seifert	Business and Consumer Services
658	Wolters Kluwer	Nancy McKinstry	Media and Entertainment
659	Lennox International	Todd Bluedorn	Energy and Manufacturing
660	Baxter Healthcare Inc	Sunitha Iyer	Health and Wellness
661	DaVita	Kent Thiry	Health and Wellness
662	WalkMe™	Dan Adika	Tech
663	Gainsight	Nick Mehta	Tech

Energy and Manufacturing Ranking Snapshot

Lennox International is ranked #52 in the Energy and Manufacturing Industry. It ranks just behind Koch Industries and just ahead of Nissan.

RANK		Location
50	Raytheon Technologies	Waltham, MA
51	Koch Industries	Wichita, KS
52	Lennox International	Richardson, TX
53	Nissan	Smyrna, TN
54	Baker Hughes	Houston, TX
55	Fluke Corporation
56	Shaw Industries